Very pleasant and helpful member of staff assisted us.
The sofa we wanted to look at wasn’t in stock at the showroom but we were shown a very similar one to try out.
We decided on our original choice and Russell was very patient while we decided on what colour leather to choose.
It was a very long journey to the Coventry store having to take 4 buses there and 4 back but after the service received we felt it was worth it.

They are friendly and communication is perfect, they delivered my sofa on the exact date and time

The staff were very friendly and the staff were very knowledgeable

Ashleigh was the person who served me & actually help me make a better choice than my own.... She made me feel very welcome & at ease... I couldn't thank her enough.

Sofa arrived 3 weeks early. Communication for delivery was excellent

I advise against buying from ScS / Poltronesofà.

I would also strongly encourage anyone considering this company to look at the Facebook page “SCS Sofa & Furniture Complaints”, which has over 14,000 members. It contains countless customer stories describing faulty sofas and ongoing issues, as well as concerns about how complaints are handled.

I purchased a 3-seater recliner with media console, armchair, and footstool from the Belford range in September 2025, delivered in December. Unfortunately, issues started immediately. The armchair back did not align properly or stay fixed, the fabric already looked crumpled and worn within a week despite being brand new, and there were visible scratches. One of the recliners also made a loud clunking noise.

After reporting the faults, a technician confirmed the issues and a replacement was arranged.

However, the replacement delivered in March 2026 developed further problems within 30 days. The media console stopped working entirely, and the Bluetooth connection to both the TV and my phone kept cutting in and out.

When I reported this, I was told parts had already been ordered without any proper inspection, which I found unacceptable. At that point, I pushed for a refund, which was eventually agreed—fortunately just within the 30-day window.

The sofas have now been collected (May 2026) and I have received my refund. After two faulty deliveries and nearly seven months of ongoing issues and disruption, I have now purchased a sofa from elsewhere.

Overall, a very disappointing experience and not one I would repeat.

The Sofa that we received was dirty and had stains all around. We were told that the sofa would be cleaned and packed before delivery. But this wasn't the case.

Absolutely fantastic experience from start to finish. From the minute we walked into the shop, Tom was incredibly helpful, knowledgeable, and genuinely lovely to deal with. There was absolutely no pushy sales approach, just honest advice and real expertise. He went above and beyond to help us find the best deal and the right fit for our family, making the whole process so easy and stress-free.

We also needed help arranging removal/wrap for our old sofa, and they sorted that too which made such a difference. Customer service like this is hard to come by these days. Would highly recommend to anyone looking for a new sofa!

We visted the store on Sunday 3rd May and it was Russ with a Yorkshire accent (so sorry don’t know his surname) who dealt with us. He talked us through all the different sofas, fabrics and colours etc… he spent quality time with us measuring up different sofas as we had to find something to fit in a small space. We wanted a corner sofa but due to the measurements of the small space, Russ advised us to go home to check the measurements and colour schemes to see what would fit and suit our lounge. We returned to the store on the bank holiday Monday 5th May and Russ dealt with the purchase of our new sofa. He talked us through all of our options and explained the breakdown of the payments etc…Russ was very informative and very helpful with purchasing our new sofa, it was an absolute pleasure to meet him.

Delivery men were so polite, so careful with getting the sofas in and were very efficient in unpacking the furniture, taking all the packing away and just really nice representatives of Poltronsofa

I recently purchased a new sofa and wish to express my complete satisfaction with the service provided. We were assisted by Russ B., whose standard of customer care was exemplary throughout the entire process.

He demonstrated a high level of product knowledge and was consistently courteous, professional, and approachable. All aspects were explained clearly and thoroughly, ensuring we felt informed and at ease at every stage. Importantly, there was no sense of a pressured sales approach; instead, his manner was both engaging and respectful.

Overall, the experience was seamless and highly positive, and I would not hesitate to recommend both the company and the service provided by Russ B.

I hope the delivery and instalation live up to the brilliant customer service instore.

We ordered a 2 seater and 3 seater sofa and the 3 seater wouldn't fit through the door, which the salesman when he sold it to us assured us it would, so they took it back and we exchanged it for another 2 seater and they had the audacity to charge us an EXTRA £250 !!!! for the 2 seater which is cheaper
than the 3 seater which we'd paid for and they had to take back, through no fault of our own !!!!

I'm absolutely fuming with the way we've been treated and the amount of money you've taken from us !!!!!

I'm still waiting to hear when I'm going to be receiving the replacement 2 seater !!!!

So easy to find what we liked on pressure chose was easy staff was good

Excellent service from the young lady who looked after us

The staff member who helped us was very informative and helpfull.It was a very pleasant experience even though i spent money.🤦

Made to feel welcome in your store. Very pleasant assistant, Russell, who we dealt with. Very knowledgeable, made our choice very easy. Delivery is going to be very quick not what we expected.

Excellent service everything explained to us. by russ good product quality nice coffee

Very professional and knowledgeable salesman very informative and polite

Fantastic sales - Russ was an absolute delight. Listened to our needs and was very honest

The sales persons was excellent and showed me all the features of the chairs.