In store experience was great every time I went in and store is lovely. Staff were excellent in Coventry Communications regarding delivery were precise and timely. Delivery service was punctual,... Se mere
Lokation
Skift lokationGallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, Warwickshire,, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What an amazing experience from start to finish! The lady who served us today truly went above and beyond. She was so welcoming, friendly, and incredibly helpful, making us feel completely at... Se mere
The people in the store were good, as were the delivery people. My only complaints are that I had one delivery slot cancelled. Fortunately I hadn't got rid of my old sofas, otherwise I would have be... Se mere
Virksomheden har svaret
Russ very friendly and welcoming. Old school salesman with no pressure tactics and honest form the outset. A credit to the company. Only disappointing thing for us is the lead time on the sofas which... Se mere
Virksomhedsoplysninger
Om poltronesofà - Coventry
Skrevet af virksomheden
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrevet af virksomheden
Kontaktoplysninger
Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, Warwickshire,, Storbritannien
- 024 7670 7020
4,5
Fremragende
2 t anmeldelser
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Dissatisfaction
The furniture is extremely uncomfortable and isn't fit for purpose x have raised this issue with the contact centre
11. juli 2026
Besvarelse fra poltronesofà - Coventry
Good Morning Sandra,
I hope you are well and thank you for your review.
I am very sorry to see that you have concerns regarding the quality of your furniture and find this to be uncomfortable at the moment.
As the interiors are Foam this can be a little firmer to start with however this does settle in line with use.
I can see that you have spoken with our aftercare team and been sent the link for our contact form to complete.
When submitting please fully detail the concerns that you have, and include at least 6 different photographs that will show the issue as clearly as possible, so that we can review and advise on the next steps.
Once this has been reviewed our aftercare team will reach out.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Amazing service from the shop to…
Amazing service from the shop to delivery I am very pleased with my new sofa and armchairs it makes my life so much easier being disabled I can't fault the service at all the tracking was spot on and precise delivery guys amazing and on time all together a great experience would definitely return if I need another sofa thank you
12. juli 2026
The delivery service was well planned
The delivery service was well planned. I was kept well informed from the night before delivery, to when the furniture arrived. The tracking was excellent and i could see exactly where the delivery men were at any given time and was kept up to date with delivery times. The delivery staff were pleasant and very efficient installing the goods. There could be no complaints at all.
9. juli 2026
Very good sales person
Very good sales person, polite and fully explained the sofa in details
7. juli 2026
Wrong timeline
They have a very good customer service in store but never deliver on their timelines. What they told us in the shop was different from the contract we signed. Unfortunately we didn’t read the email sent to us. I called their customer service line a couple of times; they asked their customer service person who attended to us to call back. They never did. We are still waiting on our furniture for about 16 weeks now, meanwhile they told us it will take maximum 8 weeks.
20. april 2026
Besvarelse fra poltronesofà - Coventry
Good Morning Ama,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry that you are disappointed in your experience so far regarding the lead times for delivery.
I can see from your order document that your furniture is estimated to arrive at our Distribution Centre around 31/07/26. As this is an estimate the date may change however as soon as your furniture is ready we will reach out with the first available delivery date.
I apologise if this information is different to what was discussed in store and I will ensure that your feedback is received by the relevant teams.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The two people deliverying the sofas…
The two people deliverying the sofas where very kind and helpful.You are very lucky to have people like that working for you.
7. juli 2026
Besvarelse fra poltronesofà - Coventry
Good Afternoon,
I hope you are well and thank you for taking your time to leave us a review.
I am glad to hear that you have had a positive experience with ourselves and that the Delivery Crew were kind and helpful when delivering your goods.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
the 2 crew members who delivered the…
the 2 crew members who delivered the sofas were really polite and even apoligised for being earlier than we were informed
6. juli 2026
SCS GOOD- Poletron distribution centre sent wrong msg
SCS were very helpful when choosing our sofas.
Poletron sent a notification which stated a date our sofas were being delivered on 26th June and they would contact us the night previous. This never happened and in fact they sent another msg to say being delivered on 30th JUne. This meant spending an entire weekend on garden chairs. Delivery was good when it came but inconvenient as 4 days late
26. juni 2026
Besvarelse fra poltronesofà - Coventry
Good Morning Heather,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am pleased to see that you found the team in store to be helpful whilst choosing your furniture and placing the order with us, I am however very sorry that there was a delay in your delivery date.
I can see that your furniture arrived at our Distribution Centre a little later than we had expected and I can appreciate just how frustrating this must have been for you.
Please accept my sincere apologies for any inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Last minute decision to pop in resulted in us walking away with a bargain sofa!
We came in half an hour or so before close and were planning to just have quick look. We were greeted by a tall man with glasses, I believe his name was Russel. He was lovely and knowledgeable. We never felt under pressure to get the sofa as he was happy if I wanted to go away and talk to my fiancé but knew he would like it. It was too good a deal to miss. The rest of the staff were lovely too! Thank you again all :)
4. juli 2026
Good service
Good service, great sale assistant (Alyson), incredible helpful and ensured we got the best possible option.
5. juli 2026
Besvarelse fra poltronesofà - Coventry
Ciao Mr Carwan,
Thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion and feel disappointed in the service.
I can see from the notes on your order that you contacted us recently to request a cancellation of your order.
As per your terms and conditions we do not accept cancellations once an order has been placed.
I am sorry for any upset this may have caused as if the outcome is not what you may have hoped for.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Both chairs are beautiful and really…
Both chairs are beautiful and really comfortable. The delivery team was running early so called to see if we could take delivery earlier which was great for us as it meant we had a luxury seat each earlier thank you for all your hard work. Mr and Mrs Doughty xx
3. juli 2026
Staff was very helpful and told us…
Staff was very helpful and told us everything about the sofa and chair.
1. juli 2026
Those who delivered the chair were…
Those who delivered the chair were efficient and respectful ,shop assistance was helpful when ordering
3. juli 2026
Excellent Customer Service
We have had some ups and downs with our recent furniture purchase from SCS Poltronesofa, however both processes and staff have been excellent in addressing issues
This week we visited Coventry store to sort material and cushions for our replacement furniture and Assistant Manager, Russell, was absolutely brilliant. Addressed without question what had been agreed with Customer Services and handled my indecisiveness so very patiently. The whole process went very smoothly and once again showed the brilliant Customer Service provided by this company
Thank you 😊
1. juli 2026
Uopfordret anmeldelse
The salesman was incredibly helpful and…
The salesman was incredibly helpful and friendly.
The regular communication on delivery date and time updates was excellent.
Would recommend the company.
27. juni 2026
Simon and Kieran kept us fully informed…
Simon and Kieran kept us fully informed about the delivery time.
Bless them it was a very hot day.
They were very professional , and explained to us how to operate the settees.
I would strongly recommend the company to friends.
27. juni 2026
All was very helpful with her…
All was very helpful with her input.Also Tom was on our first visit the store.Both polite and patient
27. juni 2026
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