Sales person very knowledgeable , after we choose the sofa and ordered it we then found out that the sofa had a 4 week delay .

The young salesman was so helpful very informative polite.Couldn’t wish for better service. Many thanks 🤩

The seller's attitude and guidance were good.

We were welcomed by a very friendly assistant who hen allowed us to take our time to look and try the sofas in the store. She then helped us with any questions we had. Once we were happy with our choice, she helped us with the process of ordering and paying for our sofa, explaining things very clearly to us.

Showroom is a class above most stores selling sofas and chairs. Smart, contemporary products in swish surroundings. Staff are helpful and attentive without being pushy and their upholsterer’s aprons are great.

We ordered a sofa from scs, we gave them measurements of our door way and was assured both sofas would fit. On the day of delivery only the sofa bed would fit as it can in pieces the other 2 seater wouldn't go in. We went back to store only to be told we have to pay an additional £120 for a dismantler to take apart and rebuild. I would rather them say it won't fit but I assume it was just for the £2300 sale, shocking customer service. Sent an email to head office only to get a reply from Chelmsford store... Not helpful.

We visited SCS Chelmsford twice recently and we were served by Andy. I wanted to leave a review because he was so helpful.

Super knowledgeable, helpful and explained everything. We ordered a sofa bed and its yet to be delivered so can't comment on that part but customer service so far has been great.

Excellent from shop to delivery

After having issues with DFS and receiving a disappointing service, I decided to take my business elsewhere and chose your store in Chelmsford. I was served by Norma, and she didn’t fail to disappoint! Her service was warm and welcoming, she is knowledgable and informative. I had a great experience. To make my experience even better, my sofa arrived within 6 weeks when I was expecting it to be 3 months, so as you can imagine I was over the moon! Especially after having no sofa for a few months because of DFS!
I will be recommending SCS to all my friends and family. Thank you :)

Visited the Chelmsford branch on 01/10/2025 and was ignored by the first member of staff who would walk away each time I approached, so looked for a second member off staff, who was already helping somebody and asked if they could assist me after they had finished as the other member of staff was ignoring me.
20minutes later, they approached and I asked to purchase one of the showroom models and was told It would take 7 weeks for delivery which fitted perfectly with receiving the sofa before December and Christmas, upon choosing a material, I decided that I preferred to actually see what the material looked like on the sofa so changed to the showroom material also. On top of the price of the sofa, I was also charged Delivery, which is fair enough although £119 seems a little high, I was also upsold on a "ultimate fabric package" to protect the sofa for an additional £150.

Upon paying for everything and receiving my receipt, I was asked to sign a document for the Ultimate fabric package and asked to provide an email so it can be sent to me also.

I then asked since its 7 weeks for delivery, what is the Latest possible I was told, it should normally be delivered within the 7 week period, putting it at 19th Nov and they would add some notes to my account to deliver before if available but was told, there was a 4 week buffer before or after the 7 weeks in which It may be early or delayed.

The member of staff then signed my receipt with the 7 week delivery date, putting it second week of Nov, with the Very latest with delays of the second week of Dec.

After 9 weeks of waiting, I contacted looking to find out where my sofa was as it was technically late at this point and was informed I need to create an SCS account to check the tracking for the sofa, which showed it was still being Prepared since 08/10/2025 despite now being first week of Dec.

I contacted the store and spoke with 2 members of staff, one was the Assistant manager, who seemed helpful at first, however made lots of passive aggressive comments towards myself, including the fact "IT doesn't matter if you have a receipt signed with delivery because its by what your Contract says"

I pointed out I didn't sign any contracts and was going by what I was told and signed for at the time of purchase.

I was then told that I had signed a contract, to which there was a back and forth discovering that the original employee had lied and it wasn't sofa protection I was signing for but the contract, she had failed to show me, read to me, give me a copy or even inform me about.

The assistant manager then lied several more times, about investigating issues and following up after members of staff were spoken to, eventually leading me to go to the store again and spoke with the actual manager.

At first the manager seemed helpful, however it became obvious there was some communication issues in the chain as at this point I had now received 5 delivery dates for my sofa, but was being told It wasn't even ready still.

By the 5th of January the sofa was finally ready, 14 weeks later and was told, despite the lies, fraud, scams and aggressive staff and the very long delay, I would not be compensated.

I declined delivery of the sofa and requested it to be escalated. The following day , I was informed I would receive the delivery charge back as a goodwill and would be done within 5-10 days, then the sofa delivery was booked in. I requested to be able to inspect the sofa on arrival for issues and was told this was not a problem and just to speak to the drivers.

Upon the 12th Jan, when the sofa arrived, I was surprised to find the delivery drivers dragging my sofa, without any packaging or wrapping across the concrete outside, then dragging it along the communal hallway to the block of flats, that hasn't been cleaned in 10+ years to my knowledge, I was informed I was not able to inspect the sofa whilst the drivers were there. Instead I was told, they were just there to deliver it and set it up and I had 1 week to inspect it and contact in regards to any damage or quality issues.

I contacted on the same day both to the store manager, who could not be bothered to respond as well as to the post delivery queries.

Some of the issues I found were, firstly the fact the sofa was dirty from being dragged along the floors and having no packaging, having Nails and screws sticking through the wood where the quality is that of a 5 year old work, unable to join two pieces of wood together with a nail and missing the wood so it just sticks straight through the chair, on 18 locations there are nails or screws extending over 1cm out.

The backrest is out of line with each other although not visible damaged but one noticeable different to the other.

Deep cuts and scrapes on the metal frame where IT was dragged along the floor and curb.

Still no update on the refund 16 days later nor for the insurance policy.

Delivery staff lovely although spurs supporter

Excellent delivery, very polite and courteous

My experience purchasing from SCS has been a nightmare. Upon placing the order, two sales ladies began arguing and one started crying on the day I placed my order and when I returned the following day to add two footstools to the order,I was informed that no amendments can be made and I had to lose my free delivery offer, I then said, if I need to pay for delivery by adding two more products I would rather cancel my order, I was informed, no orders can be cancelled once placed! The store staff are not interested even in the sale, let alone anything else and the head office person I contacted just directed me back to the store. I was then advised to email customer services and the email address they provided is no longer valid. I placed an order for two sofas and two footstools, I now feel that I need to cancel the order and have gained legal advise confirming I can cancel my order and I would urge anyone to proceed with care, if my experience is the norm.
The standard response received (please see below) is not useful, if you call the number quoted, you cannot get through to anyone and no one returns any call's made during the past 10-weeks. I have since discovered that the two sofas I ordered originally were not in fact ordered, just two footstools, which was the addition I added to my order. Why would you want two footstools without the sofas and why would you add two footstools to your order and lose your free delivery offer. Please review SCS on social media prior to ordering from them is my advice, as my experience clearly mirrors other people's experience unfortunately.

Trying to call - both Chelmsford store and central line

Says will be open as normal on Wednesday but it’s not ringing so they haven’t turned there phone lines on

Central line was on hold for 40 minutes and haven’t had a call back in over 24 hours

Twice now I have called as scs are sending me delivery dates of next week when we arranged for it to be 23rd of Jan

I have already called once and changed and now they have sent me more dates

Call me immediately

Sofa is lovely but instead of taking off the legs they pushed and shoved it through my front door damaging the paintwork on the door. I am sure it can be touched up when weather is warmer but more care would have been better

Chelmsford branch really nice and very helpful staff. Choice was amazing and we’re very happy with our choice.

Great delivery experience with very professional guys. Very happy with there performance

I bought a sofa bed from SCS which was delivered on 03/11/25 and firstly tried to make a complaint on 21/11/25 as the seats on my sofa looked baggy, creased and I only weigh 6 and a half stone and hadn’t even had the sofa bed 3 weeks. I got a reply saying its my fault and I have not followed their care guide? What a load of rubbish, I hadn’t even had it 3 weeks. They get you to take out insurance and then refuse to do anything. I am absolutely fuming at how ive been treated when it cost me over £1700. I advise anyone thinking of buying anything from them DO NOT because whatever you find wrong it will be your fault. I will never ever purchase from them again. The cushions on my sofa clearly have not been made to a decent standard to go like that after 3 weeks.

Absolutely awful service! Went into the store looking for a 2 seater reclining sofa, but needed it ASAP as we had no seating. Initially the saleswoman told it couldn't be delivered until after Xmas, which was no good to us, even though it had a sticker stating "2 week delivery". We were about to leave the store when another salesman approached and told us "you can have it tomorrow if you want as we have loads in stock". With this we arranged delivery three days later. We were told we'd be contacted an hour before delivery. I took a day off work, waited until 16:00 still no delivery! Contacted the store to be told by the Manager "we won't be delivering today". Absolutely NO contact from SCS to advise/update us. The earliest SCS could deliver was the following week. A date was arranged but as I couldn't be there in the morning I asked for a PM slot to be told "we can't do that as we don't arrange delivery times". We would NEVER of bought off them if we had been told the reality and I took a needless day off work. At no time has any sort of recompense been offered for the inconvenience and aggravation caused by them.
All in all a very unpleasant and stressful experience.
Thank you for your response Lynsey. It's disappointing to see my name, date and store location wasn't sufficient for you to access my order and deal accordingly. To facilitate any further follow up, you may wish to take, the details are Order Confirmation S0115-1000372441.