I was given good customer service. Nathan listened to my preferences and gave good guidance. He was polite and considerate. These are valuable qualities which are appreciated!

Very efficient,nice ,friendly and they have taken care to take all of the packaging

Our shop experience was good, we weren’t rushed into making any decisions and when we left briefly to talk about it the guy was very polite. Sofa arrived much earlier than expected, which was great. Unfortunately it had been made the wrong hand but the fabulous driver guys soon moved the mechanisms around so it clipped together the right way. I was very appreciative that I didn’t have to wait for another team to come out to fix it, it was dealt with very efficiently.

Salesman was not pushy and very helpful. Hopefully the new sofas will be here soon!

The store was easy to get round in a wheelchair and the salesman was extremely helpful. All together a great experience buying my new sofa .

The man who see me and my mate and when i see the sofa i liked he made us a hot coffee and tea we then we chatted bout the colour and he showed the choices and I then paid he was such a lovely person

Great service from Raz at the Bedford Retail Park when choosing our sofa- he didn’t follow us around, let us know he was about if needed and actually helped us choose our sofa!

I was helped by a lovely man called Raz, he was really nice and helpful and never made me feel pressured. He's an asset to the company

Our first visit to SCS Bedford. From our initial warm welcome to signing the deal, our experience was pretty much perfect. It’s a big store so had many chairs and sofas to view and try. There was zero pressure from the salesman who really knew his stock and took us through the various options. We secured a great deal. The only slight down side was the 3 month lead time but it’s not a show stopper. Can highly recommend.

I visited the SCS store in Bedford on the Ampthill Retail Park, AJ was very helpful and went through all the options/choices available given I have such a small room and needed a practical sofa with plenty of seats. A great deal/price and I’m looking forward to having the sofa by end of May. AJ was friendly, very knowledgeable and funny! Will definitely be going back to get a rug for after the sofa arrives!

Choice was excellent. Was unaware I could have any sofa, in any colour & fabric. Chris was brilliant, let me look but gave advice when needed. Wish after care was as good. Have been trying to contact customer support since, but no luck. Have sent email, tried to phone & have completed contact form on website - but nothing !!

It was advertised the sofa was genuine leather after 2 years leather started peeling very disappointing I was asked on the reply to this feedback to contact them with pictures, then had no reply!!!!

Huge choice of sofas.

Staff helpful, but allowed time and felt un-pressurized

Service in the store was ok, and the gentleman was very pleasant, however apart from my debit card receipt i have had no confirmation of my order

Great range of sofas and you can pick what fabric you would like from big range. Great service. Quick and efficient.

Very helpful . No pressure . Vantia who served was very polite and patient

The salesman was very helpful and
patient in explaining to me everything
I needed to know about the sofa in an easy way to understand.

My husband and I visited Bedford SCS recently and purchased a new sofa. We were greeted immediately, offered drinks and asked what we were looking for by Nathan. He was excellent!! Very patient with a fussy customer which I admit I am. He showed us lots of options to suit us and I did not feel hurried at all. Nathan is an asset to your company, I could not fault him. Well done SCS

Went to Bedford store…
And I think the guy that helped us was called Nathan?
He was brilliant,not pushy at all,genuinely funny. He is a credit to you.

My experience started out great, the salesman, Chris knew his stuff and was very helpful. My sofa was due to be delivered 22/11 and a couple of days before I received an email stating it wasnt going to be delivered and they would contact me with a new date. There was no way to get in contact, the shop was being refurbished, emails were not answered, and the phone contact centre was closed in Dec. Not a good experience! The refurbished shop opened the week before Christmas so I went down to see what was happening. The staff were very good and gave me a full explanation of why things went wrong. I felt very sorry for them as they were dealing with irate clients. I'm not impressed with the old management even though they were handing over the business they could have been more professional with their customers, after sales service was non existent. Handover was done, new owner took over and I could not fault the staff from then on. I was going to get my sofa after new years but got a phonecall from the shop manager to say they could deliver the next day. I was amazed! The sofa was delivered by two lovely gents, they unpacked it and placed it for me, and took the packaging with them. My sofa is perfect. On hearing what the staff were having to deal with, I can sympathise with them, they are the face of the business and I dont believe in 'shooting the messenger, they can only do what they can with what they have. I wish the new management all the best and the staff keep doing what you are doing, and I hope management appreciate you efforts. I did. Thankyou. Trish