Generally sales team were excellent and helpful, although they did try to sell me an additional installation service (which I refused) and then the delivery drivers did the exact thing. The delivery team were excellent. They were polite and respectful of our property.

The delivery men turned up over an hour later than we were informed and then proceeded to pick up everything in the doorway hall and room that they thought might stop the delivery going ahead, even to the point that the radiator might be in the way and could I take it off the wall!
They then offered the sofa up to the front porch said it wont fit and offered to leave it outside if I could arrange for a technician to take it apart. On refusal of this offer they asked me to sign a "returns form" and left with the sofa.
One hour later I received a Customer Job Note that states that the sofa was delivered successfully, which it most definitely was not.
All calls to the Aftercare team have been unsuccessful and all requests for a call back have been ignored.

I am compelled to share my deeply frustrating experience with SCS, which has been nothing short of a prolonged ordeal.

Issues Encountered:

Incorrect Order Details: Shortly after placing the order, I discovered that the sofa was recorded in the wrong colour. It took multiple calls to rectify this mistake.

Delayed and Incomplete Delivery: The sofa was delivered on 20th January 2025, significantly later than promised, and was missing a crucial component—the middle leg.

Abysmal Customer Service: Attempts to resolve these issues were met with extensive hold times (e.g., a 337-minute wait on 22nd January) and unfulfilled promises of callbacks.

Refund Complications: After reluctantly accepting a £200 compensation on 31st January due to the exhausting process, the refund link provided on 5th February was faulty. Despite immediate follow-ups, as of 24th February, I have yet to receive the refund.

Conflicting Repair Information: I received inconsistent communications regarding repair appointments and part orders, leading to confusion and further delays.

This experience has been incredibly stressful and time-consuming. I urge potential customers to exercise caution when considering SCS. The lack of accountability and poor communication are unacceptable. I hope SCS addresses these systemic issues to prevent others from enduring similar frustrations.

Everything was managed very good. I could track my delivery online and plan my time accordingly.

The team was very fast and nice.

Our sofa bed was delivered and installed today, and we couldn’t be happier! The quality, design, and comfort are outstanding—you’d never guess it’s a sofa bed. The delivery team was friendly and professional, ensuring it arrived in perfect condition. I highly recommend SCS for those looking for a very good quality yet affordable sofas.

Visited Beckton store. Seen by Dave. He was knowledgeable, patient and friendly. He helped with our choice of sofas without being intrusive. Highly recommended. Many thanks.

Best delivery team ever. They carefully handled and assembled my sofa with great team work.
Also during my purchase December 2024, customer service team attended to me with magnificent service.

The shop assistant was very helpful and friendly.

We order new sofa price £2900.16
But when it got delivered on Monday 10th of February 2025 delivery driver said they are unable to fit the sofa legs properly because the screw holes is not in the right places on the sofa. Delivery team just left it as it and said someone will contact me regarding this issue but it has been 4 days no one has contacted me. I am very disappointed with the service. And I tried contacting the SCS customer service team and waited for 2 and half hours and no one answered the phone.

Bonaci the team delivered my sofa today.they are amazing.really very happy for their service. They Are very friendly and helpful. They Did great job today, handled my sofa very carefully.thank you bonaci team I would love to get service from you again.

Very helpful staff and helped with what i wanted very satisfied

I visited the Beckton showroom twice and each time I had a wonderful experience! The staff were friendly and took a genuine interest in what I was looking for, but also left me time to wonder around and think, without ever making me feel pressured to make a decision. Also they offered me coffee, which is always a plus! They were knowledgeable and friendly, and able to offer some great advice on how to pair different fabrics (they have way too many, I was spoilt for choice!). I have now placed an order for a sofa bed and am so looking forward to the day I receive it

SANJAY!! from the start to end amazing customer service, I walked in and wasn't sure which sofa to pick from, Sanjay went through them and helped me pick which one and I'm so glad I trusted Sanjay. I can not thank you enough!! THANK YOU :)

We had our new sofas delivered by Josh and Billy, and we couldn’t be happier with the service! They were extremely friendly, professional, and helpful throughout the process. They brought the sofas right to our door and carefully placed them in our living room, ensuring everything was positioned correctly. Their efficiency and positive attitude made the whole experience seamless. Highly recommend their service—Thank you, Josh and Billy!

It was the first time I bought anything from SCS it will definitely be the last. We ordered and paid for our recliner sofa on the 15th of October and was told it would be delivered on the 6th of December. The 6th came and went and nothing eventually SCS got in touch on the 12th to say it will not be delivered on that date which I had already worked out for myself. The sofa was delivered on the 6th of January 2025 but was missing a power cable which meant only one side of the sofa worked. The delivery men that delivered it said they got in touch with them and I would hear in a couple of days. After a week I sent an email to ask what was going on and was told it was being sent from Italy. It turned up on the 24 of January. All in all thought SCS runs a poor service.
Susan

I am not sure if the sofa will fit through the front door. The sales person refused to address this and wouldn’t put the width of my front door anywhere on the order. I have since emailed customer services with the same details/request and have not had the courtesy of a reply.

I do not want to waste anyone’s time by a delivery of a sofa which I have already made concerns might not fit.

I would prefer to address this avoidable issue and cancel this order in advance, if required.

Thanks
Karen

Walked in at 4pm was in and out with a sofa part cash past finance in 30 mins. Advisor was efficient knew what he was talking about in regards to sofas stock and any questions we asked.

Mda group, very well and quick delivery.

Customer service is very good

I did not received yet my sofa, however I am trying to call you but is impossible to get in touch with you.