We love our new sofa. The delivery was quite late but we were not worried because we were kept informed and it was easy to call and talk to someone for reassurance. The delivery was really easy and do... Se mere
Virksomheden har svaret
Lokation
Skift lokationPipps Hill Retail Park, Miles Gray Road, SS14 3AF Basildon, Essex,, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Greeted by Amy with a big smile she was very knowledgeable and advised to give her a nod should I need any further information. She advised that she would leave me to look around. She advised about... Se mere
The store is well laid out with a very good variety of sofas. We were helped by a staff member called Gary, i cannot praise him enough for being so helpful & having such a friendly manner . Nothing wa... Se mere
Really pleased with sofa bed excellent quality, easy to pull out to a bed and put away. Delivery was easy, it came 3 weeks early and communication on Delivery was good
Virksomhedsoplysninger
Om poltronesofà - Basildon
Skrevet af virksomheden
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrevet af virksomheden
Kontaktoplysninger
Pipps Hill Retail Park, Miles Gray Road, SS14 3AF, Basildon, Essex,, Storbritannien
- 01268 663180
4,6
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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The buying experience was excellent
The buying experience was excellent. Dean at the Basildon store was very helpful and informative. We were not pressured at any time. Obviously we haven’t had the furniture delivered yet so cannot leave a review on that yet.
27. maj 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sofa Bed arrived broken
Sofa Bed arrived broken. Advised scs delivery team that we reject the furniture due to it being broke, they advised that we wasn't allowed to. NOw I have a broken item of furniture taking space in my home. SCS used to be good, they now appear to be a bunch of cowboys
24. maj 2026
Besvarelse fra poltronesofà - Basildon
Ciao John,
I hope you are well and thank you for your review.
I am so sorry to read about the concerns with your sofa bed on arrival and appreciate just how frustrating this must be for you.
I can see that a service has been raised and the required parts have been placed on order with Emmiera. This has a lead time of around 4 weeks which you will then be contacted regarding a repair.
If you have any questions in the meantime then please reach out to our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and informative staff
Very helpful and informative staff . Friendly and polite overall very nice experience purchasing our furniture
21. maj 2026
Very warmly welcomed by staff
Very warmly welcomed by staff, attended well to my need.
Offered water and coffee.
23. maj 2026
Service reportstaff at your store were very…
The staff at your store were very professional and helpful . They listened to my needs and found me an excellent deal. Your delivery staff were polite very efficient and did an excellent job. I would highly recommend you to anybody
21. maj 2026
Sales staff were extremely helpful in…
Sales staff were extremely helpful in store.
Delivery staff were superb. Very friendly and all round great experience
15. maj 2026
Excellent service
Excellent service, right throughout, was well worth the wait, couldn't fault the installation at all, very pleased with the people who delivered it
15. maj 2026
The delivery men were polite and also…
The delivery men were polite and also very friendly and helpful.
15. maj 2026
The staff was very helpful,no pressure…
The staff was very helpful,no pressure and not pushing.
21. april 2026
Sofas delivered with care all good
1. maj 2026
In store experience was good and…
In store experience was good and recieved welcome bag with water and measuring tape. But delivery date is exactly 3 months later.
7. maj 2026
Great job george
9. maj 2026
Professional Sales person
Callum was so helpful and very knowledgeable. He was able to answer all of our questions without hesitation, explaining the whole process of buying our new sofas , up to the point of delivery.
A great sales person.
8. maj 2026
Punctual polite and got on with the job…
Punctual polite and got on with the job efficiently
8. maj 2026
Shannon was friendly and knowledgeable
Shannon was friendly and knowledgeable, answered all questions without hesitation confirmed everything by e-mail...very impressive.
3. maj 2026
Uopfordret anmeldelse
Great Atmosphere
Walking into the shop, we were only planning to browse the item we thought we’d buy eventually. But the warm, welcoming atmosphere changed everything. The tote bag and the friendly staff who guided us straight to what we were looking for made the whole experience feel effortless.
The staff member who helped us was incredibly approachable, respectful, and even shared our sense of humour, which made the visit genuinely enjoyable. The product itself looked like great quality, and thanks to the overall experience, we ended up buying it on the spot.
6. maj 2026
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