Mahinda is an excellent sales person, not in your face and following us around showroom which was excellent! Very good humour and personal with my whole family

Extremely helpful staff

Very nice person who gave us the tour of sofas

My son and I were greeted by a very friendly assistant called Sam. He was extremely helpful and because of this I was able to purchase from your company

Great explanations on products. Staff friendly and helpful. Seamless process. Hopefully the rest of the process will be the same.

The staff were extremely helpful. They had confidence in their product and that came across to the customer. The quality of the furniture was completely acceptable. I would have no hesitation in shopping there again

Very helpful,patient and friendly,taking time to. explain about the workings of the sofa. Thank you .

The experience was truly delightful. I had the pleasure of visiting the Aberdeen store, and the customer service I received was truly outstanding. I would like to express my sincere appreciation and gratitude to the individual who assisted me and helped me make decisions in such a friendly manner. I apologize for not recalling their name, but I highly recommend visiting the store. You will undoubtedly be impressed by the exceptional quality and magnificent designs available there.

Friendly, knowledgeable staff. Our suite will not be here till August so can't comment on that, but can't fault the in store experience. We didn't realise they weren't open until 10 but they saw us looking in the windows and opened the store for us a bit early. Above and beyond. Great selection of furniture and we found what we wanted helped along by the great staff. Very happy with the value and quality of the suite we have chosen.

Very helpful and attentive staff especially Sam who explained all about the grades of leather, insurance, delivery and helped us choose our new sofa.

The customer service was extremely excellent,so excited on the arrival of my new sofas

I ordered a sofa along with a chair in December 2025.
I was assured several times that the both items were added to my order.
Delivery day (4 months later), only sofa was brought in and no armchair.
At the same time, 3 out of 4 legs were damaged during the delivery.
Went to the shop, I was told by the manager that there was no record of an armchair being ordered and when asked about the solution, I was told to get a new one.
The problem was (and I wasn't informed about it in December) that I ordered a discontinued line and couldn't get a matching set.
Overall, I WOULD NOT recommend ordering from Poltronesofa. I would go somewhere else if I had a choice.

The store felt welcoming and the staff friendly. We were spoken to and then left to wander and try all the sofas. There was no pressure and the chap whom we dealt with was very knowledgeable.

Sam the sales adviser was extremely helpful and patient. His product knowledge was excellent.

Avoid Aspen 3 seater sofa! 2 years old and the base springs have collapsed and broken off leaving sharp edges which have ripped the cushions. The sofa is now useless!
It was bought for my daughter as a gift for her new flat. I went in store to complain, was told to fill out a form via the website. They want £75 just to process the complaint. Just shocking, I will be advising everyone I know and more to avoid SCS or the now Poltronsofa like the plague!!

Waited 5 months for sofa, only got it delivered because WE chased it up weekly and said we would cancel it on the 28th day after est delivery time... There was absolutely no communication from SCS , and late delivery, we had alot of stress being told one thing to another,we will never buy from this company again. Please read the reviews before buying wish we did.

The delivery men were excellent with the furniture carefully put it together. Would recommend these men

Customer service is non existent, ordered sofa on 31st August, online tracker disappeared around a week before delivery due, was called 1 day before due date it was with the courier, didnt arrive until 4 weeks later, courier informed me they never received it until the day before they delivered it. One sofa wouldnt even fit together so was taken away, still waiting over a month later for an update! After them leaving discovered the other sofa is also broken, heated seats dont work, smell of electrical burning coming from it and I have to wait a month for someone to even come look at it!! So basically all unfit for purpose, cant get a response from anyone,keep being passed from one person to the next .. completely lost the faith!

Waited 5 months to get sofas, after 4 weeks of me calling/visiting store to get update on delivery as no one was calling me back, sofas finally got delivered this week over a month late - BUT one item broken and 2 parts missing!!
I have no backs to the sofa and been left like this while they try to track down rest of order, again called 3 days in a row now mostly to unanswered calls and they are still looking with no update/return communication. One person said they would be picked up next day and delivered, then called 2 days later to be told still looking for items - clearly being given the run around.
I have a young autistic child at home and been left with unsafe sofas with wires loose and metal spikes hanging out with no end in sight.
Left numerous calls and a voicemail to request a refund now and sofa collection as service has been beyond due care but still no response - will be taking further action if no compliance.

DO NOT ORDER from these people