Initially the service was poor - delayed delivery, poor quality product and no response to my complaint. However, once I contacted the CEO, Luke, direct using his email from a review, everything was p... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good quality school shirts delivered promptly with good communication regarding postage. Easy to order from and a good range of suppliers and styles of shirt.
Great quality uniform. My daughter prefers the trousers from here to other outlets we have used previously. Good sizing options and prices. Using Klarna as payment is so good to help struggling famili... Se mere
Virksomheden har svaret
Over the holidays I struggled tremendously to find shirts for my son with SEN needs and sensory issues, I purchased from the School Uniform Shop, and they were sadly to big, after emails with Beck... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
School Uniform Shop has been selling clothing online since 2001, and supply all-ethical School Uniform which is also great value: School Uniform that matters. School Uniform Shop is an approved stockist, and online retailer of the brands One+All, Banner, David Luke, Trutex, Winterbottom's, Akoa, Falcon Sportswear, Juco, Chadwick Teamwear, Grass&Air, Term Footwear, BagBase, William Turner, Carta Sport, Mirak, and Mitre. All of our products are sourced through the manufacturers' official distribution channels in the UK. Our family business values are Ethical, Sustainable, Responsible. To us they are so much more than words - they drive everything we do. This is why we've been recognised over the years for our continuous efforts, always striving for the best for our customers, but at a minimum cost to the planet, and with a positive social impact. Being ethically transparent as a business is so important to us, which means stocking products that are both sustainable and ethically sourced. We "walk that talk", unlike many of our competitors. School Uniform Shop are committed to providing a great service, and premium quality school uniform from trusted brands. We take our role as school uniform suppliers very seriously, our goals are to help preserve the future of our planet for generations to come. Putting us on the right side of history.
Kontaktoplysninger
Unit 1, Haywood Lodge Farm, HR2 9RU, Hereford
- 01432 343532
- sales@schooluniformshop.co.uk
- www.schooluniformshop.co.uk
4,8
Fremragende
386 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered a pair of wellies 1st of…
Ordered a pair of wellies 1st of September and paid for a next day delivery which was supposed to be Monday 2nd of September but neither my order nor any communication to advise on the status of my order has been received. Phoned the customer service line and it’s just an answering machine repeating the same annoying 1 sentence without any actual human manning the phone line. Super displeased - not even 1 star is deserved.
1. september 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
UPDATE
On Monday, September 9, 2024 at 15.10:43 AM GMT+1, Luke Conod wrote:
Hi Azeez
That is really great news indeed I am glad your daughter liked the wellies, my colleagues and I are really pleased to have helped, thanks for giving us the opportunity to put things right.
I really appreciate you taking the time to email me and I will share this with my colleagues who I know will appreciate it also.
Don't hesitate to let me know personally when you order in the future and I can keep an eye on your order for you.
By way of a small thank you for your patience, next time you order please use offer code ******* and that will give you *** discount.
Have a great day
Luke
On 09/09/2024 14:39, Azeez wrote:
Hi Luke,
Thank you so much for the curtesy call last week. The Wellies were in fact delivered and golly my daughter liked them and I wont be needing to send them back.
Although there was a few hiccups with my order but I particularly appreciate how you and your team took ownership of the issue and dealt with it swiftly and effectively - essentially transforming my customer journey/customer experience.
Overall, I and my daughter are absolutely delighted and we look forward to future purchases from your website.
Thank you,
Azeez
On Friday, September 6, 2024 at 11:15:29 AM GMT+1, Luke Conod wrote:
Hi Azeez
I have been keeping an eye on the tracking and it’s showing that DHL delivered your package at 09.34 this morning.
Any issues with the delivery let me know.
Successful delivery, Tracking Code: *********** Friday 6 September 2024 at 09:34 (UTC)
Many thanks
Luke Conod
On 6 Sep 2024, at 11:25, Luke Conod wrote:
Hi Azeez
Really lovely to speak with you this morning and thanks for patience and understanding.
As I mentioned I have arranged for a pair of the Inky Blue (link below)
https://www.schooluniformshop.co.uk/product.php/3724/642/grass-air-infant-colour-revealing-wellies-inky-blue
These will be delivered to you today, below is the link to the tracking should you need it.
DHL******************* Tracking
If your daughter does not like these please let me know and I can refund your money immediately.
I have attached a free returns form so that if you need to you can send them back to us at no cost to you.
With your wellies I have included a rucksack with our compliments as a small thank you for your patience, which I would like your daughter to have regardless of whether you keep the wellies.
Thanks again for taking my call.
Have a great weekend
Luke
UPDATE
Hi Azeez
Thanks for allowing us the opportunity to put things right I am really pleased that your daughter likes the wellies.
Have a great day.
Luke
Hi Azeez
Please accept my apologies for the delay in the delivery of your order,
Could you email me with your order number so I can investigate this for you?
My email is luke@schooluniformshop.co.uk
Thanks
Luke
Besvarelse fra School Uniform Shop
Thanks ever so
Thanks
Luke
Really disappointed with delivery option.
Really disappointed, ordered trousers yesterday saying next day delivery, yet to receive them today. Why advertise next day delivery when you are unable to offer this. I've sent an email to you today but no reply. I would of drove from Wales today to collect them if I'd known the delivery wouldn't of been today. Just had an email from Luke to apologise for my late delivery and very kindly offered a discount on my next order. Thank you appreciate this.
3. september 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Hi Mrs Walden
Sorry your trousers have not arrived.
Could you please email me your order number so I can look into this for you?
My email is luke@schooluniformshop.co.uk
Thanks
Luke
Dear Mrs Walden
Thanks for getting back to me and for your patience
Luke
Great customer service
Great customer service by the lady doing the embroidery, I have a physical disability & she gave me a call, I picked up the uniform directly from her and didn’t have to wait in the long ques, they worked alongside action for children for me to get my children’s uniforms funded due to bad family circumstances. Couldn’t have done it without the help I luckily managed to get, very thankful!
30. august 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your kind review. We're so pleased to hear that our team could provide the support you needed during a challenging time. Your kind review means a lot, and thank you for your custom.
Lovely Blazer
Lovely Blazer, my boys on the bigger side so it's a lovely fit. First one Royal Mail lost, they have done that with my parcel before. When I emailed the school shop to tell them, another one was sent out and recieved the next day. Great service. Thankyou.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your lovely review. We're glad to hear the blazer was a great fit for your son. Sorry to hear about the delivery issue, but we're pleased we could quickly resolve it for you. Thank you for shopping with us. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Speedy delivery and quick exchange!
Speedy delivery and quick exchange!
I ordered uniform for my son and had to exchange a couple of pairs of shorts and the process was simple and replacements were sent very quickly.
Already recommend to friends
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
We're really pleased to read that you found our exchange process simple and that your replacements arrived quickly. Your recommendation means a lot to us, and we appreciate your shopping with us, thank you. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Great service!
Great service!! Really easy to order, the delivery was well communicated and product arrived in 2 days!! Unfortunately I ordered the wrong size but I returned easily, reordered and received refund in good time! Really pleased with the item and would recommend ⭐️⭐️⭐️⭐️⭐️
28. juni 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your kind 5 Star review. We're so glad you found ordering easy and that delivery was fast and well-communicated. It’s great to hear that our returns process was smooth, too. Thank you for shopping with us. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Excellent customer service
Excellent customer service. Fast delivery. Product as described and good quality. Will definitely order again
25. juni 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your review. We're pleased to read that your order arrived quickly and you were happy with the quality of the uniform. Thanks for shopping with us.
Great customer service
Great customer service, there was a stock delay outside from suppliers but I had timely communication to advise, and my order was supplied in good time. Lovely to have customer service from a person rather than an automated message as is so often the case. Thanks again
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
We're so pleased to hear that timely communication and personal customer service made a difference. We work hard to keep customers informed and ensure a great experience. Thank you for shopping with us and for your kind review.
Great customer service
I had to return my order as I found the school cardigans to big, but the return form was straight forward asking if I wanted a refund or exchange. I chose exchange and ask for one size smaller. I get a email to say my return had been received and my exchange would be delivered soon. Arrived 2 days later. The cardigans are sweatshirt material and wash lovely, no fluff came out of the inside like iv found with cheaper made one. Will definitely buy again.
3. juni 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your kind review. We're glad to hear that our exchange process was smooth and that you were happy with the quality of the cardigans. It’s great to know they wash well and arrived quickly. Thank you for ordering with us, and if we see you next time, remember we have our Loyalty Programme and please take advantage of the rewards.
Great service
Great service. There was an issue with the stock. When I spoke with customer service they were very friendly and efficient. Shirts arrived in a timely manner. I would most definitely use them again.
22. marts 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your review. We're pleased to read that your order arrived quickly and you were happy with the quality of the uniform. Thank you for ordering with us, and if we see you next time, remember we have our Loyalty Programme and please take advantage of the rewards.
Brilliant company
Came across this company after being let down by a seller on eBay. And was a bit nervous but boy was I wrong to worry. My order arrived in less than 24 hours and the quality is second to none. Will recommend this company and will be ordering from them again.
12. februar 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your 5 star review. We're so glad we could exceed your expectations and provide a quick, high-quality service. It’s great to hear you’ll be recommending us. Thank you for your custom, and if we see you next time, remember we have our Loyalty Programme and please take advantage of the rewards.
Excellent service
Excellent service , quick delivery and exchange was hassle free!
28. februar 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
We're pleased to read that your order arrived quickly and you were happy with the team's customer service. Thank you for ordering with us, and if we see you next time, remember we have our Loyalty Programme and please take advantage of the rewards.
I ordered what I wanted with no…
I ordered what I wanted with no problems, great updates throughout and very quick delivery. The blouses are a perfect fit and of good quality. I would recommend this anyone to purchase from the school uniform shop!!
1. februar 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
We're pleased to read that the blouses arrived quickly. Thank you for ordering with us, and if we see you next time, remember we have our Loyalty Programme and please take advantage of the rewards.
Very good value for money
Very good value for money. Email updates on my order. I wouldn't anywhere else for school trousers.
4. januar 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
It's great to read that we proved to be good value for money. Thank you for ordering with us, and if we see you next time, remember we have our Loyalty Programme and please take advantage of the rewards.
A great service with with continuous…
A great service with with continuous updates on my order. The order came fast and a very helpful team. Thank you 🙏
8. januar 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for ordering with us and for the kind 5 star review. If we see you next time, remember we have our Loyalty Programme and please take advantage of the rewards.
The v-neck jumpers in Navy are perfect…
The v-neck jumpers in Navy are perfect for my son. The v bum it is deep enough to keep the school happy and once’s washed dry really quickly. Would highly recommend.
13. december 2023
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for ordering with us and for the kind 5 star review. We are so pleased you would recommend us to others. If we see you next time, remember we have our Loyalty Programme and please take advantage of the rewards.
This is now the only company I use for…
This is now the only company I use for school uniform. Great range of sizes, colours and price. Easy to order online. Fast delivery. I have not had to return a single item, so can’t comment on the returns process.
1. december 2023
Uopfordret anmeldelse
Excellent service and product
It is the second time I have used this company as I was so impressed with the service, quality and value when I used them last year.
Again, it was an easy and trouble free transaction online. Uniform arrived within the time frame and the product was great quality as advertised.
Many thanks. I will use you again in the future.
3. november 2023
Uopfordret anmeldelse
Thank goodness for this shop I had…
Thank goodness for this shop I had searched everywhere for simple 'v neck' black sweatshirts when I stumbled across it and so pleased I did. Reasonable prices, great quality and speedy delivery. Very happy customer, thank you!!!
1. november 2023
Uopfordret anmeldelse
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