Initially the service was poor - delayed delivery, poor quality product and no response to my complaint. However, once I contacted the CEO, Luke, direct using his email from a review, everything was p... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good quality school shirts delivered promptly with good communication regarding postage. Easy to order from and a good range of suppliers and styles of shirt.
Great quality uniform. My daughter prefers the trousers from here to other outlets we have used previously. Good sizing options and prices. Using Klarna as payment is so good to help struggling famili... Se mere
Virksomheden har svaret
Over the holidays I struggled tremendously to find shirts for my son with SEN needs and sensory issues, I purchased from the School Uniform Shop, and they were sadly to big, after emails with Beck... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
School Uniform Shop has been selling clothing online since 2001, and supply all-ethical School Uniform which is also great value: School Uniform that matters. School Uniform Shop is an approved stockist, and online retailer of the brands One+All, Banner, David Luke, Trutex, Winterbottom's, Akoa, Falcon Sportswear, Juco, Chadwick Teamwear, Grass&Air, Term Footwear, BagBase, William Turner, Carta Sport, Mirak, and Mitre. All of our products are sourced through the manufacturers' official distribution channels in the UK. Our family business values are Ethical, Sustainable, Responsible. To us they are so much more than words - they drive everything we do. This is why we've been recognised over the years for our continuous efforts, always striving for the best for our customers, but at a minimum cost to the planet, and with a positive social impact. Being ethically transparent as a business is so important to us, which means stocking products that are both sustainable and ethically sourced. We "walk that talk", unlike many of our competitors. School Uniform Shop are committed to providing a great service, and premium quality school uniform from trusted brands. We take our role as school uniform suppliers very seriously, our goals are to help preserve the future of our planet for generations to come. Putting us on the right side of history.
Kontaktoplysninger
Unit 1, Haywood Lodge Farm, HR2 9RU, Hereford
- 01432 343532
- sales@schooluniformshop.co.uk
- www.schooluniformshop.co.uk
4,7
Fremragende
387 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent Customer Service
I've had a couple of issues with a faulty product and the customer service has been superb with prompt response times and replacement. It makes such a difference when you know you can confidently buy from a company as they will resolve any issues quickly and efficiently. Highly recommend.
25. april 2025
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We are very grateful for your kind review and recommendation. It's great to read the team were friendly and could help with a faulty product. Thank you for shopping with us and hope to see you soon.
Such efficient service from start to…
Such efficient service from start to finish, excellent customer service couldn't fault them .Will definitely recommend, and I would use them again .
22. april 2025
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We are very grateful for your kind review and recommendation. I'm glad the team's customer service was faultless - so good to read. Thank you for shopping with us and hope to see you soon.
Great shopping experience
I found this website via Google. I have been looking for a particular skirt and none of the high street shops sell the size of my daughter. The order arrived very quickly. I ordered two sizes for comparison and sent one back when we have chosen the right size. The return process is easy and had a quick refund.
4. april 2025
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Thank you for shopping with us when trying to find the ideal skirt for your daughter - I'm glad you found it with us. Thanks for taking the time to review us, and we hope to see you again soon.
Very happy with my purchase
Very happy with my purchase! The usual supermarket brands always seem to be out of stock, but when my youngest son found an old pair from SUS that his brother used to wear, and really liked them, I was so pleased to find his size available. It's brilliant that they're proper waist and length sizes also. Well worth spending a little more, the quality is great.
14. april 2025
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Besvarelse fra School Uniform Shop
Thank you for shopping with us when trying to find the ideal piece of uniform for your son - I'm glad you both found it with us. Thanks for taking the time to review us, and we hope to see you again soon.
Always a good experience shopping with…
Always a good experience shopping with school uniform.
Easy to order
Easy to pay
Sensible prices for excellent quality school uniform.
4. april 2025
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Besvarelse fra School Uniform Shop
We are very grateful for your kind review and recommendation. It's great to read the team were friendly and our prices are just right! Thank you for shopping with us and hope to see you soon.
I ordered 3 x Pairs of Grey School…
I ordered 3 x Pairs of Grey School Trousers and when they arrived 1 x Pair of the Trousers were totally different colour to the other two and the colour they described was totally different. I returned the 3 x Pairs and was told that the Postage would be credited as a goodwill gesture, however, I have received the refund for the trousers but not the Postage. It's nearly been 2 months backwards and forwards contacting and still no sign of the Postage Refund. Otherwise good quality trousers and fairly priced. Just don't be surprised if you have to chase for a refund if you return items.
23. marts 2025
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Hi Dangerous D,
First off, love the name—sounds like you should be reviewing action films rather than school trousers!
Cracking name—though I have to say, we couldn’t find any orders under that particular superhero alias!
Glad to hear you were happy with the quality and price of the trousers—that’s always our aim. Regarding the postage refund, we’re more than happy to sort it, but without knowing your real identity, we’re a bit stuck.
If you could reveal your secret identity (just your actual name and order number will do), we’ll get this cleared up quickly. You can email us at Luke@SchoolUniformShop.co.uk.
Thanks again for your order—and for keeping things interesting!
Best,
Luke
Fantastic service
Fantastic service, easy and stress free! Product quality is also great, will defo be ordering again from you
21. marts 2025
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Besvarelse fra School Uniform Shop
Thank you for your 5 Star review. We’re glad you found the product to be great quality. It’s good to read you found ordering stress free! Thank you for shopping with us, and hope to help you again in the future!
Not hassle-free returns as stated on website!
Do not order from this site unless you’re sure on style and sizing. It is not ‘hassle-free’ returns as stated. Paid a hefty delivery charge and there’s no free returns. Therefore I have lost £10 per order I have placed. Will shopping elsewhere in future.
15. marts 2025
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Dear Leanne,
Thank you for your feedback. I am sorry to hear you’re disappointed with our returns policy. While we do ask customers to cover the cost of returning items, we believe this is the fairest approach, as it means that only those who need to return pay for it, rather than as many websites do adding this cost of ‘free returns’ into the price of every product.
To help customers choose the right size, we provide detailed measuring guides on our website, along with a free tape measure to make finding the perfect fit as easy as possible. We also offer a 30-day returns window if something isn’t right, and all our products come with a 12-month quality guarantee for peace of mind.
We also understand that getting the right size first time is important, which is why our expert team is available by phone on 01432 34 35 32, Monday to Friday. This level of personal service is rare these days, with most websites only offering chatbots, and many of our customers love being able to speak to a real person for advice before ordering.
We also offer free delivery on orders over £70, which might help reduce costs. If you’d like any guidance on sizing or styles, our friendly team is always happy to assist.
If you wish to chat to me personally please email me with your order number and contact telephone number at Luke@SchoolUniformShop.co.uk so and I can give you a call.
Best regards,
Luke
Founder & CEO
Fantastic online school shop
Fantastic online school shop. I have been looking for a new pe skort for my daughter & finally found the right one. Great price, fast delivery. Thanks
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your kind review. We’re glad you found the perfect PE skort for your daughter at a great price. It’s great to read you were happy with our fast delivery — thank you for shopping with us, and hope to help you again in the future!
Fab customer service
Placed an order but then realised I ordered the wrong item, emailed about half an hour later and they fully refunded. Thankyou for making it so easy to order and for prompt replies to emails.
16. februar 2025
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your kind review. We hope to make returns and exchanges hassle-free, and we’re glad we could refund you quickly. We'd love to see you again, so please remember us for your next school uniform needs.
Fantastic customer service and quality
Fantastic customer service. returns and exchanges have never been a problem. Ordered twice with this supplier. Really great customer services. my uniform order was rushed to us as I needed it ASAP,arrived next day.... and that was on normal delivery!
Quality of clothes is great,well made,nice quality material. So much better than I've ever got on the high Street.
Will be my go to school shop.
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
We’re grateful for your kind review. It’s great to read that our customer service and quality have met your expectations. We hope to make returns and exchanges hassle-free, and we’re glad we could get your order to you quickly when you needed it. Thank you for shopping with us. If we see you again, remember to take advantage of our rewards scheme!
Placed an incorrect order which was my…
Placed an incorrect order which was my fault totally but asked for some support and heard nothing.
TBF to them once they picked this up they were excellent and sorted it out and it was entirely my fault.
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Hi Michael
Sorry to hear you have had problems,
Could you email me with your order number and I can look into this for you?
Luke@schooluniformshop.co.uk
Luke
I am delighted to recommend School…
I am delighted to recommend School Uniform Shop as a supplier. This past year I moved my children away from a Prep School and into a State School. This meant that I was no longer tied to a Preferred Supplier offering regulation, logo-branded uniforms. School Uniform Shop has made the transition for our family so easy and pleasant! I can buy the usual high quality pieces of uniform and then buy iron-on badges from my children's school office. I've bought multiple pairs of leather school shoes for boys and girls from here - the quality is really high and they polish beautifully. All the items I have bought so far have kept their shape and remain in excellent condition. School Uniform Shop pieces keep my children looking smart and proud to represent their school.
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your kind words and recommendation. We're delighted to hear we helped to ease your family's transition to a new school uniform. Keeping children looking smart and feeling proud is exactly what we aim for, and we appreciate your custom and look forward to next time! Remember, we have our Loyalty Programme and please take advantage of the rewards.
Bought a tartan kilt for my…
Bought a tartan kilt for my daughter-fast delivery and good quality product.
19. december 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your review. We're so pleased you’re happy with the quality of the tartan kilt and the fast delivery. We appreciate you shopping with us, and hope to serve you again in the future.
Best decision I ever made
after being told I had a 14 week wait for a 'bigger than stock blazer' to be ordered from my uniform shop, I found these online by pure chance, they had the exact purple that our blazers are and I received before the week even ended... the customer support was second to none and nothing seemed too much trouble, I will never use our local and apparently ONLY supplier again... TOP MARKS
22. november 2024
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Besvarelse fra School Uniform Shop
Thank you for your such a positive review. We're glad we could provide the blazer you needed quickly. It’s great to hear that our team's customer support made a difference too. Thank you for shopping with us.
The shorts are really good quality
The shorts are really good quality. Great price, delivery arrived on time. Will use this site again to order any further school uniforms.
25. november 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
We appreciate your kind review, thank you. We're delighted to hear you're happy with the quality, price, and delivery of the shorts. Our thanks again, and hope to see you again soon. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Efficient and prompt service every time…
Efficient and prompt service every time I use them.
17. november 2024
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Besvarelse fra School Uniform Shop
We are very happy to read our team give efficient and prompt service each time - thanks for leaving your review, and thank you for shopping with us.
Good communication
Good communication, rapid delivery and excellent quality shirts
20. november 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your kind review! We're pleased to hear you were happy with our customer service communication and the quality of the uniform. Your custom means a lot to us, and we look forward to seeing you again in the future.
Excellent products and service from the School Uniform Shop…
Regularly use the School Uniform Shop to purchase Sports Kit and uniform.
Always prompt service and products really good value for money.
Only the one occasion an incorrect product was supplied - excellent customer service in rectifying the error.
Cannot fault anything that the School Uniform Shop provide.
8. november 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your fantastic review and for being a valued customer. We're delighted to read that you regularly choose us for PE kit and uniform - thank you. We appreciate your kind words about the team's customer service too. Thanks again for shopping with us.
David Luke Eco Senior Boys' Regular Fit Flat Front Trousers - Charcoal
I recently ordered a pair of boys’ school trousers for my son from the Uniform Shop, and while the first pair I received was too big and not the style I was expecting, the customer service experience made all the difference. The representative I spoke with was incredibly helpful, guiding me through the return process in a quick and easy way. She explained everything I needed to do, and the return was handled swiftly. They promptly sent out the replacement pair in the correct style, and I was pleasantly surprised that there were no extra postage charges.
As for the trousers themselves, they’re excellent quality—much better than many other brands I’ve tried. They fit perfectly, and I’m very pleased with how they look and feel. I’ll definitely be ordering more from the Uniform Shop in the future. Highly recommend!
30. oktober 2024
Uopfordret anmeldelse
Besvarelse fra School Uniform Shop
Thank you for your thoughtful and kind review. We're so pleased to hear that our customer service team was able to assist you with the return and replacement. It's great to know you're happy with the quality and fit of the trousers. Your recommendation is great to read, and thank you for your custom. Remember, we have our Loyalty Programme and please take advantage of the rewards.
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