My Scentify tower diffuser just died at approx. 18 mon of age. Such a short lifespan for $229+tax+$30/bottle of oil. Company offered to replace at 50% discount but its left such a bad aftertaste that... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am very early on into my candlemaking journey, but this company were recommended to me because of the quality of their scent throws. The recommendation was spot-on and not only that I can get every... Se mere
Virksomheden har svaret
Its pleasure to find some one will do what they say. past experience Time ordered in mid April received 2nd June three dead plants( I wish now to apology to the delivery people who had had the unfores... Se mere
I love Scentify fragrance oil and so do all my customers. They say the fragrance just lasts and lasts. Had a slight hiccup with my last order but the the fault lied with Royal Mail and NOT Scentify.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Scentify UK is a specialist supplier of fragrance oils for candle making, wax melts, home fragrance and cosmetic applications. Our range is built around consistent, high-performing scents that makers can rely on, whether you're testing small batches or scaling production. We also supply fragrance solutions for room sprays, reed diffusers and wider home scenting applications, giving you flexibility across your product range. Every fragrance is supported with clear technical documentation, including CLP, SDS and IFRA, so you can work with confidence and stay compliant. We offer a wide selection of trending, classic and exclusive scents, designed to perform well while remaining accessible for both new and experienced makers. Orders are dispatched quickly from the UK, with free CLP labels included to support your workflow. Scentify is built on clarity, reliability and ease of use - helping you create products your customers come back for.
Kontaktoplysninger
C4 Goldbank Business Park, Wilton Road, DN364AW, Humberston, Storbritannien
- 07760469101
- info@scentify.co.uk
- www.scentify.co.uk
4,4
Fremragende
382 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
first class service and delivery
5. oktober 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Quick service and helpful on pickup
1. oktober 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Easy to use molds
Easy to use molds, super cute and posted so quick, would recommend this company to anyone :)
14. september 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Good company.
First order was great. Took 4 days from ordering to receive. Good packaging and good communication via texts.
Made another order a couple of days later and received the same good service.
Will be my go to for fragrance oils.
Lovely scents.
4. september 2021
Besvarelse fra SCENTIFY UK
This is wonderful to hear and we are pleased you are happy with our service :)
Pink lemonade is to die for and is my…
Pink lemonade is to die for and is my best seller.
3. september 2021
Besvarelse fra SCENTIFY UK
It really is! One of our personal favs too :)
Good quality moulds and fast delivery
2. september 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Wrong wax sent, won't rectify. Rude customer service
I purchased a bag of ecosoya PB and a bag of ecococo PB from this store with delivery to Spain. Instead, I was sent two random bags of pillar blend with no label on. I was concerned that they cannot be sure what wax was sent to me, as the order was incorrect and not labelled. The customer service rep said she 'thinks' it's soy, then changed her mind and said she's sure it's soy, after I said I need to be sure. I asked for a replacement order, as I do really need to be sure which wax I'm using. Even stating that I am happy to pay customs charges again, I just want what I ordered. After some reluctance and a little saltiness from the customer service rep, they agreed to send me the order again. So, I waited for the replacement order and paid customs charges yet again. After all this I still was not sent a replacement order, just one bag of ecococo. When I told the team that they have yet again sent me the wrong order, they said they didn't agree to re-send my order. So, as a result I paid customs feed twice for some random bags of wax that could be paraffin. There are so many reputable retailers that sell Kerax, I would not trust this brand. I am considering reporting this incident to Kerax. What a waste of time!
17. august 2021
Uopfordret anmeldelse
Besvarelse fra SCENTIFY UK
We are sorry you experienced an issue with your order. We unfortunately made a mistake and accidentally sent you 2 bags of the same wax. As they were labelled (as per the image you sent to us) we knew exactly what we had done and so we rectified the issue immediately by sending the correct 2nd bag of wax out. We also offered for you to keep the original incorrect wax for the inconvenience and you were happy with this.
Unfortunately after delivery you emailed to say you were not happy again as you were expecting more free bags of wax as well as the replacement and this was not offered nor discussed via our email conversation. We informed you that the wax was 100% EcoSoya Pillar Blend and that mistakes can sometimes happen.
We rectified it professionally and efficiently but unfortunately this still did not make you happy. We wish you all the best with your candle making :)
I recently ordered off truly personal…
I recently ordered off truly personal and my items came the following day really good service and I’ll be making another order soon. Thanks!
13. august 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Amazing service & products
10. august 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Sweet aroma for my diffuser. Love it.
Bought this oil for my diffuser. It smells so good. Sweet aroma everytime I enter my room. Love it. Will buy more in future.
9. august 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Very good service and quick delivery
Very good service and quick delivery, will definitely be back
2. august 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Besvarelse fra SCENTIFY UK
Merci! C'est merveilleux à entendre et nous rend très heureux :)
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
100% recommend great products and will…
100% recommend great products and will be back for more in the near future
9. juli 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Super happy customer
Ordered moulds from these guys last week, they were dispatched and delivered very quickly and they are fab quality. I'll definitely be using them again and for other products too.
6. juli 2021
Besvarelse fra SCENTIFY UK
This is fantastic, thank you so much for taking the time to leave us this excellent feedback, we very much appreciate it :)
Amazing products + speedy delivery
Amazing products + speedy delivery, highly recommend :)
6. juli 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Great website had everything I needed…
Great website had everything I needed super fast delivery will definitely buy from again thanks
5. juli 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Brilliant quality and delivered in time
15. juni 2021
Besvarelse fra SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.