SANZA.co.uk Anmeldelser 

Sanza have been selling heat damaged chocolate for at least 6 months. Sanza blamed the chocolate maker repeatedly for the problems with the taste. I told Whittakers the chocolate maker, they confirmed what I received is almost certainly heat damaged and set about investigating, they airmailed me several bars of chocolate which arrived in days and was perfect- to prove they hadn't changed anything in the recipe and they pulled quality control samples off the line and confirmed the original chocolate was good when it left their factory. Whittakers are a fantastic company. I told Sanza about it, they did nothing, never recognised this or addressed it and have in fact since- repeated their mantra that there must be something wrong with the chocolate itself. They didn't answer emails for weeks and replied to that saying they "didn't receive the email". Unless you already know the taste of the chocolate you order, you won't know what it's supposed to taste like and won't know if it's been heat damaged because they won't be honest with you. The Ghana Dark I bought is exceptional, but heat damaged- you might as well bin it and at £7 a bar- that's not acceptable. I'd spent £100s with Sanza but after this repeated dishonesty, lack of quality control and failure to address the problem- I do not recommend this company.
UPDATE 20/7/20: in response to the reply from Sanza which came 19 months after I wrote the original review- let me state quite clearly that I received heat damaged chocolate from Sanza several times and they did blame that on the manufacturer in our correspondence. I now order direct from New Zealand and that chocolate has so far not been heat damaged. It is relatively easy for heat damage to happen, chocolate starts to change around 27˚C. I eat this chocolate every day, several bars per week, I know what it tastes like, I know when it's heat damaged. If they can't taste when it's heat damaged, they shouldn't be selling it. I did not refuse to try a new batch- it was the same batch with the exact same date code, I've got photographs to prove that fact. It is true Sanza correspondence has been courteous. I have not been rude and aggressive, I have however been angry and frustrated when they take a very long time to reply to emails and sell heat damaged goods. If there had never been a problem with the chocolate I'd still be ordering from them now. I stand by what I said.

Amazing Service

Simple to Use website and my order came in less than 24 hours!

I will definitely use them again.

They had a problem with online ordering and had to phone . All sorted

Strewth mate ya can’t get any better than sanza trust worthy polite best ever shopping experience I had for years it’s like being back home how ya going mates what do ya know , strike a light and Anna. Who answers the phone is so polite she’s bonza mate

That was mightily fast!! 2 days from order to front door. Well packed too.
Dead chuffed to have these supplies in my possession (though probably not for too long after the first sitting)
Top service guys, absolutely brilliant.

Cheers

Was super chuffed with my very prompt delivery & great range of products

Fantastic service - super fast delivery and extremely well packaged. Very happy to get so much choice on great products unavailable elsewhere in the UK. Brilliant Company, with amazing customer service - thoroughly recommend. Absolutely 5 Star!

I don't normally write reviews, but Sanza certainly deserve this one. I now Use them regularly, the products are always high quality. Having lived in NZ for 10 years, this is a great way for me to get the food I use to eat. Some of my favourites have been discontinued (as they are no longer there), however I'm sure there's a reason.

Courier service is highly professional - I find I get a 2 hour delivery slot on the day and a tracking number for updates. Never had anything missing, packaging to perfection. Will be ordering from them again, very soon - just waiting for specific items to become back in stock! Which I am hoping will be in a few days.

I've tried other companies and Sanza is by far the best.

Very good company. Responded to my request very quickly and I received my package only two days after order! Brilliant!

Amazing service. Quick responses and fast delivery .Thank you

Wow what great fast customer service! I have not received my hamper yet as only ordered today. So far I'm over the moon with fast response from Finn O'Brien. My sister moves to Australia next year so for a gift Xmas 2016 I'm given a hamper of things for her to try.
I will be back to let you know what's hampers like, but one very happy 😊 customer here! Thank you Finn O'Brien

I only purchased a small item but the order arrived super fast and was perfectly packaged. Plus, it is brilliant to find such a range of goods available here in the UK.
Hope to shop here again soon!!

Being a first timer looking for New Zealand food in the UK for our kids doing their OE this website is a must. The range of food, drink and other items is fantastic you just need to scroll through the list and tick tick tick, the items you require. You can even request items if they do not stock them and they will endeavour to get them for you. The delivery service is second to none, next day delivery in UK and for a mere 50p you can add your own note to the order for the lucky recipients. Fantastic all round

I live in USA, and had ordered some Aussie chocolate for a friend in UK. After 10 days, when I'd heard nothing from her, I emailed Sanza and got a immediate response that they would mail out a replacement order for my friend. Two days' later I had a very happy friend.

Thank you Sanza.

Great service and quick delivery! I will definitely order from Sanza again. They have great range of products that aren't available in Norway,now
I'm a happy customer 🙂👍🏻

They processed the order very quickly and efficiently. The order was delivered within one business day. The ability to track the parcel was excellent. Prices are reasonable and postage saving for an Australian delivering to the UK is amazing. Great Service. Thanks

Ordering easy, products great but courier didn't follow my instructions re delivery so my daughter and son in law received a Xmas parcel that was opened and staff ( they manage a hotel/ motel ) and rummaged through. Emailed company and no response or follow up. So much for customer service after spending £250.00

I have just ordered 12 bottles of the beer , next day delivery arrived and the process has and will make my grandad extremely happy for Christmas .
Thank you

I ordered sweets on the Wednesday morning, they arrived Thursday! Absolutely brilliant service and sweets(lollies). Well packed without excess packaging. Definitely recommend this company to those looking for some fun sweeties!!

Very good service from Sanza, excellent products (although a little expensive), watch for their specials, made everything that little bit cheaper. The only problem I had was the overnight courier company they used were not that reliable. So ended up spending two days in waiting for my delivery and another day chasing up it. Not to much of a problem for me, but imagine working people could be pulling their hair out.