Hi chose these products as they looked great on line albeit at a premium price, they arrived quickly and had ongoing communication re delivery times from Sanctuary The products are in deed o... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great products, prices and communication from queries to dispatch. The delivery driver was really helpful too. Perhaps a phone call / message to give you a specific time slot would help but it di... Se mere
Very disappointing experience. I had a very small window in which to receive the goods, so I contacted the company in advance and timed my order based on the delivery timeframe they gave me. I... Se mere
The true definition of five star customer service !!! Big shout out to Matthew especially. On top of that, they stock a huge selection of brands and options - there's not much to fault them ✨️
Virksomhedsoplysninger
Skrevet af virksomheden
Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.
sanctuary-bathrooms.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Units 5, 6 & 7 Evans Business Centre, LS12 2EP, Leeds, Storbritannien
- 0113 244 4400
- info@sanctuary-bathrooms.co.uk
- www.sanctuary-bathrooms.co.uk
4,4
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 26 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No aftersales support, left out of pocket
I recently purchased a range of Crosswater MPRO products from Sanctuary Bathrooms. A week after the the bathroom installed, I woke to find the room flooded. The leak was coming from the Crosswater tap.
I contacted Sanctuary Bathrooms right away and provided a video of the leak. I was informed this would be passed on to the manufacturer, as despite being my point of sale and contract holder, Sanctuary Bathrooms claims to have no responsibility to provide me with a fit for purpose product and this is solely the responsibility of the manufacturer.
Its been over 2 weeks and I have not heard anything back from either the manufacture or Sanctuary Bathrooms.
I have had to replace the flex hose at my own cost which was the cause of the leak. The crimped edge on the hose had failed under pressure.
Im now left out of pocket due to the damage caused by the leak as a result of a faulty product sold to me by Sanctuary bathrooms.
I would strongly recommend anyone to avoid this company.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Sanctuary Bathrooms
Good afternoon Neil,
I am sorry that you felt compelled to leave us a 1* review and that you are disappointed with the level of service received in respect of the leaking tap and effect on your bathroom. Please be assured that we would never want any of our customers to feel this way.
To respond to your comments, while the purchase is made from us, any concerns about product faults are sent to the manufacturer under the warranty terms. This is for them to identify, note and advise of the fault, and best advise us of a resolution and for them to log for their own internal use.
In terms of the communication, I can see that this was actioned immediately and sent to the supplier the same day as. I understand a member of our team has since reached out to explain both by phone (unable to get hold of you) and via email, that there was a system issue that affected visibility of your ticket, and also that the manufacturer did not respond in the timeframe we expected. We recognise that both of these issues are not mitigation, and I can see as part of that communication, we have also asked for you to furnish us with the costs involved in remedying the situation yourself so that we can find a satisfactory resolution & to address the inconvenience caused with the manufacturer. It would appear that we have had no further communication in respect of this offer since.
Although I do feel that we have helped at every juncture and with best interests at heart, I do understand that the elements causing the communication issues were not what we expect and we do apologise for that. If you can get in touch we'd love to assist in changing your perceptions of us.
Kind regards,
Mark
Easy to work with and managed a large…
Easy to work with and managed a large order with consideration and constantly communicated. Thanks
13. juli 2026
Excellent customer service
Excellent customer service from Sanctuary Bathrooms. We mislaid a shower waste kit during renovations and Sanctuary exceeded our expectations by supplying a replacement by return post. Excellent service, and products
I would recommend using them
30. juli 2026
Uopfordret anmeldelse
very quick delivery
very quick delivery, good communication, product as expected, I'd recommend them
2. juli 2026
Besvarelse fra Sanctuary Bathrooms
Hi Brian,
Thank you so much for your kind comments and five star review.
We are so pleased that the team provided you with regular updates, and that delivery of your order was quick. We are thankful that you would also go on to recommend us!
Thanks again.
Kind regards
Mark
Quality was great and arrived quickly…
Quality was great and arrived quickly and well packaged
21. juni 2026
Besvarelse fra Sanctuary Bathrooms
Hi Alan,
Thank you so much for your lovely review and 5 stars!
It is pleasing to read that you delivery arrived quickly, and that you felt everything was packaged adequately. We are so glad you like your items!
Thanks again,
Kind regards
Mark
Great bath panel
Great bath panel, good communication and good price. I would use the company again.
5. juli 2026
Besvarelse fra Sanctuary Bathrooms
Good morning Mr Barrett,
Thank you so much for your 5* review, and for taking the time to leave the positive comments.
We are so glad that the bath panel was to your satisfaction, and that you found the pricing and communication to be good too. We are so glad that you would use us again, and we do hope that we have the pleasure of doing so in future.
Thank you again!
Kind regards,
Mark
Reliable company. Good quality product
Straight forward process for ordering online. Good communication regarding delivery. The shower quadrant surround is excellent and high quality. Note it is easy to incorrectly position the vertical stainless steel surround. If you get it wrong the door steels will not fit.
2. juli 2026
Besvarelse fra Sanctuary Bathrooms
Good morning,
Thank you so much for your lovely 5* review and for taking the time ot leave it for us.
We are so happy that you found the ordering process to be easy, and that the communication throughout, plus the quality of the product itself, was a positive too.
In terms of the final point, we really appreciate your feedback in regard to the installation of the enclosure. We will note this with our website team to see if they can add any extra information to the product listing to advise customers moving forward.
Thank you again for your great feedback.
Kind regards
Mark
Besvarelse fra Sanctuary Bathrooms
Good morning Phillip,
Thank you so much for you lovely 5* review and for leaving it for us.
We are so glad that you found our team personable and easy to deal with, and that the delivery was speedy.
Thank you again for your comments.
Kind regards
Mark
Besvarelse fra Sanctuary Bathrooms
Good morning,
Thank you so much for your lovely 5* review.
We do try offer a great service from start to finish, as well as swift delivery so we are glad that this was the case with your own order!
Thank you so much again for your kind comments.
Kind regards
Mark
Besvarelse fra Sanctuary Bathrooms
Good morning Isaiah,
Thank you so much for your 5* review and kind comments.
We are so glad to hear that you found our service to be great and I will ensure your comments are passed to those involved in the smooth processing and delivery of your order.
Thank you again for your comments.
Kind regards,
Mark
Besvarelse fra Sanctuary Bathrooms
Good morning Mr Bullen,
Thank you so much for your lovely 5* review and for taking the time to leave it for us.
We are so glad that you found our service to be excellent, and we will of course share this with the team.
Thank you again for your review!
Kind regards
Mark
Good prices in the sale
Good prices in the sale. Great communication prior to delivery and helpful driver. Would shop here again without hesitation.
23. juni 2026
Besvarelse fra Sanctuary Bathrooms
Good morning Heather,
Thank you so much for your 5* review and for leaving the kind comments you have provided.
We are extremely pleased to hear about the fact you experienced good communication ahead of dispatch from our team, and that the delivery experience was also to satisfaction. We will pass your kind comments on to all concerned.
It is also extremely pleasing to hear that you would continue to shop with ourselves, and we do hope we will have the pleasure of doing so.
Kind regards,
Mark
Prompt service and goods great
Prompt service and goods great. Let down by little or no protection to porcelain sink and pedestal. Glad I brought some in the car when I collected the items.
26. juni 2026
Besvarelse fra Sanctuary Bathrooms
Good morning,
Thank you so much for your comments and for your 4* review, plus the feedback provided.
We are glad that the service was to the standard expected and that you like the products ordered. We have noted your comments regarding the packaging - we do try to ensure all our products are packaged adequately and securely due to the high risk of the damage, so we are surprised that this was the case. I will ensure that your comments are passed on to our warehouse team to review this matter to ensure any oversights are addressed when it comes to collections from ourselves.
Thank you again for your kind comments.
Kind regards,
Mark
Everything went smoothly from start to…
Everything went smoothly from start to finish. The site was easy to use and deliveries were on time.
19. juni 2026
Besvarelse fra Sanctuary Bathrooms
Good morning,
Thank you so much for your lovely comments and 5* review.
We are so glad that your experience while shopping with ourselves went smoothly, from the website user experience to your delivery. We do try to ensure that customers are given the best possible experience at all junctures, so we are, of course, glad to hear that this was the case with yourself.
Thank you again for you lovely comments!
Kind regards
Mark
Besvarelse fra Sanctuary Bathrooms
Good morning Mr Abel,
Thank you so much for your 5* review and comment about our service being excellent.
It truly means a lot to us that you found this to be the case.
Again, thank you for shopping with ourselves, and of course for your time leaving this great review.
Kind regards,
Mark
Bath Mixer/shower
The ordering process, the delivery timescales were good and the look is just what I like . My only criticism is that the shower head feels very light and quite plastic. However, it works really well so overall I’m pleased but it could have been a little bit cheaper based on the quality of the shower head. Also the angle of the shower head cannot be adjusted so it is always facing straight ahead rather than downwards.
19. juni 2026
Besvarelse fra Sanctuary Bathrooms
Good morning,
Thank you so much for your 4* review and for your kind comments, as well as providing some feedback.
I am so glad that you found the ordering and delivery elements to a great standard. Thank you also for your feedback on the product itself. We do try to provide all information and be as detailed as s possible based on information that is available from the manufacturers from the outset in respect of the product, and we do try to be competitive with our pricing on this basis also.
Having spoken to the manufacturer, I have been informed that the handset is made from an ABS material, which I have taken the liberty of updating on our website to ensure that this is clear. We will also pass your feedback regarding the bracket provided to see if an adjustable one is something they may be able to consider moving forward as part of this particular bundle.
Thank you again for your kind comments and feedback, and of course for taking the time to leave a review. It truly is appreciated.
Kind regards
Mark
Very good experience
Very good experience. Nick was very helpful in seeing that the order was processed as quickly as possible. Would recommend.
22. juni 2026
Besvarelse fra Sanctuary Bathrooms
Good afternoon Alison,
Thank you so much for your kind comments and 5* review.
We are so glad that you found the order to be processed efficiently and that Nick was particularly helpful with this. We will pass your lovely review on to him!
Thank you again for your comments.
Kind regards,
Mark
Besvarelse fra Sanctuary Bathrooms
Good afternoon Martin,
Thank you so much for your 5* review and for your lovely comments.
It is great to hear that you found our service to be excellent, and this is something we truly pride ourselves on.
Again, thank you for taking the time and the great review.
Kind regards,
Mark
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