Sam's Club Anmeldelser 

Sam's club feels like a membership version of it's brother Walmart. It carries mostly processed foods for the lazy person who doesn't have time, energy, or motivation to cook and eat healthily. The last time I bought of bag of oranges and onions, I found they were already going downhill...many mushy or soft spots. I didn't notice these problems at the store (although I DID check...but didn't open the bad to check each product). my mistake. This store is a bit disappointing.

Everyone is trying to take advantage of hard working citizens. Every other week i go to Sams the prices go up 5 to 10%. The ebt crowd could car less. They buy quality cuts of meat, throw pounds and pounds of expensive seafood while the rest of us barely afford hamburger meat. I call bull crap that Sams is just responding to supplier increases. Debating whether i will renew after 20 years.

Good prices in store but not the greatest selection. Good luck getting someone on the phone if you want to ask a question before making a trip in. I would be on hold forever and then just hung up on with multiple attempts.

Sams club is 1 of the biggest scams there is, they will fly products out of Honolulu to anywhere in the United States, over 3500 miles away, but they refuse to ship to Hilo, Hawaii 200 miles away. They tell u to ur face they ship all over the Hawaiian Islands, the answer is NO they don't ship Hawaii, we r suppose to rent space on a barge or hire a private plane to deliver ur stuff. Where's the savings Sam's club?? Seriously this is horrible wat u do to the Hawaiians, we have to pay tariffs on everything & twice if we need to order something, we r regular people living here, we not millionaires but let's only cater to the 1%ers, PLEASE WTF is wrong with u people, I hope ur stores go broke & the millionaires sucking off us I hope they all go belly up & know wat hunger & homelessness is first hand!! Save money at Sam's & Walmart wat a joke, we're tired of ur crooked ways!! And I'd like my money back for this useless membership!! I had to give them a 1 star or I couldn't write anything, but they deserve a zero!!

I placed a pick up order at the Southfield Sams Club to be picked up today between 9-10am. I arrived around 9:50am and waited 20 minutes before I got a text message saying "your order has been picked up". That was odd because I never receive a text like that without receiving my order first. I sat there and then I watched the associate walk out with my order but went to a different spot. I was in spot 13 so I sat there thinking another customer had a question. They were talking for a while until the associate started loading my order who now I believe was his friends vehicle. I approached and the associate asked me to wait but I didn't and said unless this gentleman ordered the exact same order this is my order. The guy then says oh Im waiting on a cooler. Lies. Why would you accept my order of tissue, paper towel, water, sparkling water, soap and garbage bags. The associate and the guy looked stupid and then the associate brought the order to my vehicle no apology or nothing and then he went back down to that guy and they started whispering. Sams Club you need to watch your pickup and go area. I made a complaint to corporate as well.

In ordering for a professional office, why would half of the order be shipped and the other half need to be picked up?

I wish I could give negative stars. I have been a Sam’s Club member for longer than I can remember. I’ve used their delivery service twice. The first time the driver left without my rotisserie chickens and he couldn’t speak English so I couldn’t figure out what had happened. That was my dinner. So I had to get in the car and go get them myself. They were there waiting for me.
Said I would never do it again. Well shame on me because I’m home very sick and desperately needed some things. Set a delivery between 5pm and 7pm and at 7:30 I get a message that it’s delayed. I call Sam’s Club…they tell me that they don’t guarantee delivery times and most orders arrive within 72 hours. SEVENTY TWO HOURS???? So what happens to the refrigerated food that I ordered when they deliver it at high noon tomorrow while I’m at work????? Are they going to replace those things??? I chose that time for a reason!!! I mean it this time, never again. Costco is looking real attractive right now

Crystel at Sam’s Club helpline was a wonderful and kind help. I had a bad experience with a previous helpline person, Alan, who told me twice to “Do it yourself” then hung up on me when I asked for a supervisor. Crystel answered all my questions, I got the location I was asking for and she totally calmed me down from being treated so rudely from Alan. If you get her on the help line, consider yourself lucky you get someone so thoughtful and understanding. Thank you Sam’s Club for her.

I wasted 2 days repeatidly trying to join Sams Club but they declined my credit card that still has thousands of unused $'s PLUS is always paid completely off every month. My credit rating, if they bothered to check is 540 to 560 which means I walk on water. A year ago I had a similar problem with Walmart+,they are the same organization. At first purchases and delveries were fine but suddenly they stop and cut me off claiming my bank refused the orders. NOT TRUE. I called Chase and asked why and they said they denied nothing. So even though I have other credit cards this is a red flag of what I can expect from. BTW, No explanation to why it was declined

I had the worst experience with a purchase of a mattress I had delivered to my home. It came with a hole in it. I contacted Customer Service which was located in Central America. They screwed it all up. The generated a pick up ticket to Fed Ex. I told them when I took the mattress out of the box it expanded and wouldn't go in the box. They told me to take it into the store for a refund. My husband is handicapped and we have truck, so I had to borrow a truck and the neighbor helped me load it. We get it to the store and the clerk tells me it won't let her refund it so I had to call customer service again and wait to speak to someone for over 45 minutes. They told me to leave the mattress at the store and they sent me a email saying they refunded me the money. I came home and no refund was issued and today a Fed Ex rep stopped by to pick up the mattress. I explained to him I was told to take it into the store. I am now waiting on hold with the Customer Service for the past hour and no one can figure out what to do. It is HORRIBLE CUSTOMER SERVICE!

I will preface this review by saying that all of the regular customer-facing associates were nice and tried to be helpful, and this negative experience is not due to them. However, I waited for over an hour, closer to an hour and a half, to receive assistance from apparently the only man in the building able to operate a forklift.

I needed an item wrapped on the pallets on a middle tier shelf. I had searched the floor, and it was not available. I spoke with a female associate (#1) asking if she could radio for someone to help me get the item on the shelf, and she apologized and said she did not have a radio and that I should speak with customer service.

Another male associate (#2) noticed that I needed assistance and also searched the floor for the item I needed, and could not locate any available. He notified the fork lift man that I needed assistance, and the forklift man within hearing distance of me said, “it will be awhile”.

I waited for thirty minutes as the forklift man finished the aisle that he was moving items on. Understandable. He then moved on to the next block of aisles instead of assisting me.

I went to the customer service desk, where the female associate (#3) politely told me that there was no one else in the building who could help me, and that I would need to wait on forklift man. Frustrating, but I understood.

Another female associate (#4) shopping an online order did attempt to help me by reminding the forklift man that I still needed his help. When she came back, she relayed that the forklift man needed to place some water bottle pallets down, and that he would be around to help me right after. At this point I have been waiting for nearly 45 minutes.

As I am trying to figure out where I can locate a ladder and climb the shelves myself, I hear the forklift make its way to the back stockroom. Thinking that he would be out shortly, I decide to hang tight and wait until he comes out. He did not.

The original male associate (#1) who spoke to me, at this point a full hour ago, noticed I was still standing in the aisle staring at the middle shelf. I told him that the forklift man went back to the stockroom and never came back out to help me. The associate then went to get the forklift man. As he was closing the aisle to accommodate the machinery, the forklift man was speaking badly of me and his co-workers, unaware that I was the one he was shit talking. He did not acknowledge me at all, even though I was standing right there and had been waiting for his assistance while he forklifted half the store.

From the time he rolled down the aisle to the time I had the items, the whole process took about 4 minutes. I timed it. I waited nearly an hour and a half for four minutes of this man’s time. I thanked the original male associate (#1) for making sure I got the help I needed. That’s when the forklift man (#5) finally deigned to acknowledge me and said “sorry you waited”.

The whole waiting process took longer than shopping for all other items in my cart combined. I spoke with a total of 5 associates before I received the assistance necessary to pay out and leave the store.

I spoke with a female manager as I was checking out, who was apologetic but was ultimately unable to do anything about my experience. She was nice and understanding, but I was very dissatisfied.

I called corporate customer service. The lady on the phone refused to speak with me because my husband was not present on the phone call. Instead of taking the details of the visit or starting the claims process, we both stayed on the phone silently until I got home and was able to put my husband on the phone to speak with her. She tried to end the call, but I was adamant that if she needed to speak with my husband then she could wait just as I had waited on hold to speak with her.

When I asked if she was refusing to speak with me, she would argue back and say “I did not say that”. When I asked if she would speak with me, she said that she must speak with my husband. So she did, in fact, refuse to speak with me.

She would not escalate the call no matter how many times I asked, and I was left beyond irate without a resolution, only a vague promise of being contacted later. They called back my husband instead of me.

Finally signed up being Sams Club member again, went to customer service. Took awhile for them to figure out. We are in our 70’s and have a little difficulty getting around. Problem being they just gave us a paper receipt from their register…… good for that day till we received our cards…….. Several times, we had to go to the service desk wait in line just to get another paper receipt to shop another day… How inconvient!!! Time consuming and annoying!!! Same exact problem at pump!!!! In order to get gas had to go inside!!! Finally got the friggin card!! May have to think twice before I do that again next year. Costco a lot simpler!!! Not a happy customer!

I signed up for a Sams Club promotion, but was not told that the membership would automatically renew. Sams Club has been charging me membership fees for years. I did not know they were charging this, and have not been to a Sams Club in years. They charge membership renewals without any notification of doing so. I confirmed that they have my email, phone number, and address, but never attempted to inform me of renewals. What a sleazy operation. I will stick with Costco - I always know when my membership is renewing.

Sam’s Club, Maplewood, MN.
The Apple Fritters sold at this club are horrible. No glaze, no apples and they taste burnt. I think the bake staff needs some education.

I love Sam’s club because Pepperoni pizza 🍕 are really good and in store is the cheaper like Costco I’ve wonder they going to build in NorthGate blvd and Rosin ct in East Natomas in Sacramento and Manhattan New York City

I was shopping at the Sam’s Cub on 95th and Western. I had a problem looking for the Kiolbassa Beef smoked sausage. I asked a young man that is an employee at this location, where could I find this meat. He went to look for the sausage and I kept shopping. Some minutes later he found me and had the sausage I was looking for. I thought that was an employee that cared. There’s not to many employees like that. Any Employer would be glad to have Anthony Smith working with their Company. I would hire you.

They don’t have water in the deli area as an option for the pop machine. I can’t have sugared drinks. Then they ask if you want a water so they can charge you and have none in the cooler. The response was, well we can go get you one if you want!

We go to a get rotisserie chicken and every time we go there is none to be found. This is the fifth time on a weekday and weekend we go there is no chickens to be found. If this keeps doing this I would rather go elsewhere and look for chickens

Hire and trained qualified customer service and fire the outsourced other country hacks!
Discontinue shipping items thru contracts with FedEx. When the item purchased and shipping thru your contacted shipper does not ever get delivered as promised you need to do something drastic! Instead you company passes the buck and blames the shipping company FedEx which I do suggest is negligent. However you are responsible to your customer who purchased your product! My shipping expenses and the fact that I literally had to drive an hour outside of where my home is for the delivery… to pick up my package myself! Completely incompetence from Sam’s and FedEx. It sat in the facility for over 5 days. While morons running the show did what? Certainly not their job! My package was never delivered.. it was picked up by me ! Pay for my time, fuel, and shipping! Never again will I purchase anything from Sam’s and ship anything from FedEx.

I had tires installed at my local SamsClub. During installation, the service manager came and got me. He said there was a balancing problem with one of the wheels. He had me and my son put on safety glasses and walked us to the service bay tire mounting machine. He said, you need a new rim. He showed me the rim, which had what appeared to be a strange smear of metal on the rim edge about 2-3 inches long by 1.5 inches wide. It looked strange but I didn't inspect it closely. I said, what are we going to do, I have to get home. He said, we can get it on but balancing my be an issue. He said I could get a used rim probably at some places. I asked him how I will know which tire it is and he said, I'll mark it. I said, do the best you can and I returned to the bench at the register. When the truck was ready. the manager gave me the receipt with a piece of paper on it. He said, here is the stock number of your rim. He said when you come back we'll swap it out for you. I said Thanks and left. The truck drove fine down the interstate home.
On 7/27/26 I returned after having ordered a new rim $232.66. It took some time because I am a cancer patient receiving chemo. Before arriving, I got my son to lay on the pavement and see if he could find the damage and he couldn't locate it. I went to the club, talked to the manager and the guy who was servicing it. I told the guy to make sure we had the right wheel (since I couldn't find the damage) before installing the new wheel. Later the manager said my truck was ready and gave me my receipt. When I got to my truck, I opened my tailgate to find a wheel without the damage I saw weeks ago in the service bay. I talked to the manager and he got the service tech back. The Technician went out and looked at the wheel and I asked if we had done the wrong wheel? He took the truck back to the bay and put it on the lift to inspect the wheels. He found no damage. He then came out and told me, the real problem was not the rim but the tire. He said, we need a new one but there are no more in inventory. He said he would look back periodically to see if one shows up. I looked at the manager who was standing there, and he said nothing and there was no mention of the rim as though I was on my own.
I fully expect SamsClub to stand behind its service and any recommendations made. The truck appears to drive and ride fine.
I've contacted member services but haven't yet been able to get a resolution.
This is my second problem installing tires there.