Believe the 1 star reviews. Gave notice and received an email saying if we didn't pay the invoice within 14 days it would be sent to debt collectors. At this point we hadn't been sent the invo... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
John and his team at Safestore Preston are amazing, they were so committed to helping me and my family find the best deal around and kept in touch over months to ensure our moving process was as smoot... Se mere
Virksomheden har svaret
I gave two weeks' notice to leave my storage unit and I was quoted a final figure well in excess of two weeks' charges to leave. I queried this and never received a formal response. Now they'r... Se mere
Virksomheden har svaret
I will not gaslight the review below me however the units are very affordable and I feel at ease leaving my belongings here. The staff are super helpful, especially Jodie who I trust with my life. Th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Skrevet af virksomheden
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Kontaktoplysninger
Ribbleton Lane | Unit H, Guild Trade Centre, PR1 5DP, Preston, Storbritannien
- 01772 701716
3,1
Middel
4 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Believe the 1 star reviews
Believe the 1 star reviews. Gave notice and received an email saying if we didn't pay the invoice within 14 days it would be sent to debt collectors. At this point we hadn't been sent the invoice and we had a direct debit set up. Next day received the invoice saying it had to be paid by the 15.07 and then said they would take the direct debit on the 16.07 or later. Paid by bank transfer, to avoid them trying to add on any late fees.
Will not be using this company again.
Edit after reply.
They have not read the review and come back a stock reply.
The issue was the threatening email regarding debt collectors before you had sent us the invoice for the final payment and the invoice stating it had to be paid before the date of when you would take the direct debit.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Safestore - Preston
HI Faris, we have received your feedback. Our records show that the notice to vacate was provided on the day of leaving. As set out in our storage agreement, 14 days notice is required in advance of vacating, and where this is received after the required notice period, a further billing period becomes payable. If customers have any questions about their final invoice or payment options, our teams are always happy to explain the process and help ensure everything is clear.
Great facility, Amazing staff
John and his team at Safestore Preston are amazing, they were so committed to helping me and my family find the best deal around and kept in touch over months to ensure our moving process was as smooth as possible. Very welcoming and polite, I got to come down and see the facility beforehand, check out some spaces before deciding, they make time to ensure you are fully informed and satisfied with the services available, there are no hidden cost, charges, hikes...etc very transparent with everything, which we appreciated greatly. The location is easy to find, accessible for everyone and the facility is very clean and safe. I would highly recommend.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Safestore - Preston
Hi Ikra, we're happy to hear that John and the team were very helpful with you and your family. We appreciate that you found our services transparent and the facility clean and safe. Thank you for recommending us to others! Best wishes.
Safe Store is certified SAFE 👊
I will not gaslight the review below me however the units are very affordable and I feel at ease leaving my belongings here. The staff are super helpful, especially Jodie who I trust with my life. Thank you Safe store
5. december 2024
Uopfordret anmeldelse
Besvarelse fra Safestore - Preston
Hi there Laura, glad to hear Jodie was able to help with your storage needs. We really do pride ourselves on giving excellent customer service and we appreciate your feedback.
I gave two weeks' notice to leave my…
I gave two weeks' notice to leave my storage unit and I was quoted a final figure well in excess of two weeks' charges to leave. I queried this and never received a formal response. Now they're chasing me for an incorrect invoice!
I demand that someone look into this!
EDIT: I have still not received a final response or an invoice and the statement of account is as clear as lead. What have you actually done about this?
EDIT #2: Safestore have provided no formal response in writing. Instead, I had a frustrating and rather fruitless phone call with Jay Gosling in which no apology was offered, no meaningful offer made and, to date, a final invoice has yet to appear.
Appalling customer service!
18. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Safestore - Preston
Hi Stuart, we have received your feedback which has been passed to the store team. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.