Safe Anmeldelser 13.081

I had a safe and shelf delivered which seemed like it had already been sent out to a customer, it’s was lacking the included 9V battery and had cosmetic damage to the rear and to hinges. I contacted the customer services who offered money if I kept the safe with the damage. I thought this was fair so I ordered a 9v battery at my own expense. However when this arrived and I could open the safe the shelf they had sent me would not go into the safe despite it being a selectable option upon purchase.
Back to customer services who now tell me that no shelf can go into that specific safe and their details on the website were wrong. I have to send the safe back and pick an alternative but to do that I have to phone the sales team, I’ll need to organise a day to get the old safe picked up and a new one delivered.
So in between busy periods as a doctor and now 10 days down the line (when for my insurance renewal on the 19th April, my insurance company has mandated a properly installed safe- so I’m currently not technically covered) I call to find alternatives. At this point I don’t feel like I’ve not had the best experience and I asked for a discount. I was offered an additional 5.9% above the discount they are offering site wide. When I requested they matched the price I paid for my original safe (£249.66 ex vat) they said no because the “margin is not that high.” Currently the safe is £280.25 ex vat using the code on their website so I was asking for a £30.59 discount ex vat for the bother, disruption and purchase of a now superfluous battery that should have been included anyway. I would also need to pay for the new safe before they would deliver and I’d only get my refund when the other safe was back with them, all the time I’m not insured on my high value items.

They get two stars over 1 because an offer was made for a reduction and the sales agent was nice but after a customer experience like this- to be told about margins is a bit galling.

A no cost swap, with collection and drop off on the same date isn’t too much to ask

Bike lock was delivered quickly and effectively.

Very easy process from cabinet selection to payment and it arrived quickly...excellent quality produce..very happy..thank you

Good price good customer service

I was surprised to see only two connection points as My previous mail box had four for security of attachment to the brick wall.

Easy purchase and my product arrived next day exactly as described. Very happy with my fire proof box.

Communication, delivery, price all excellent again !

Based on two previous orders I went back to them. This time only a small order but they were just as efficient as for bigger orders.

Good information and good product delivered on time

The Chubb Homestar safe arrived promptly and installation was fairly straightforward. Decided not to use the included sleeve anchors as they looked a bit flimsy. Would not like to risk applying the required torque of 50Nm on these, used Rawlbolts instead.

Good value and very sturdy

Clear and helpful website, order (a key safe) arrived promptly and as described

Delivery was not very good. Bishopsgate who was used did not bring right tools and on their 2nd visit still did not. Lacking professionalism: what you get going with a cheap option safe.co.uk

Great service at a decent price.

We recently upgraded our house locks. Everything came quickly and as expected. A keyed alike item was out of stock at the time of order and it had an expected date to come in. The item got dispatched same day and arrived in the morning the next to me!

Would recommend to anyone.

The safe we ordered was received on good time but had slight cosmetic damage in transit. The issuenwas resolved very quickly to my total satisfaction. Would glady recommend using them.

I trust the padlock is robust and waterproof to keep our oil tank safe.

This was my first order. I was very pleased with the speed and information provided to deliver the order in a quick space of time. I would recommend this company.