Saddles Direct Anmeldelser 

422
•
TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Sarah, came out to fit my saddle today and after months of trouble with other fittings from other companies all was resolved. She is really good at her job and a really nice person. to top it all she... Se mere

Bedømt til 1 ud af 5 stjerner

Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 week... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Se mere

Bedømt til 5 ud af 5 stjerner

From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Sadeltøj
  2. også i
  3. Butik med rideudstyr
  4. Rideudstyrsbutik

Skrevet af virksomheden

We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

422 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(422)

13 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Selling my saddle through saddles…

Selling my saddle through saddles direct was really easy. I sent through photos for a quote, they gave me a price I was happy with and they dealt with the rest. It took all the hassle out of selling and would definitely recommend.

27. august 2025
Uopfordret anmeldelse
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi,

We are happy to hear we could make your saddle selling experience hassle free and easy!

We look forward to helping again in the future :)

Best,
Saddles Direct

Bedømt til 5 ud af 5 stjerner

Smooth easy experience

I sent some photos and got offered a price I was happy with . They sent a courier and time to suit me to pick up the saddle. When saddle sold I had a swift payment. I would definitely use saddles direct again !

26. august 2025
Uopfordret anmeldelse
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Alison,

We are so happy to hear we could make your saddle selling experience positive!

We look forward to helping again in the future :)

Best,
Saddles Direct

Bedømt til 1 ud af 5 stjerner

Extremely low quote against what they were selling same saddle for!

Quote was just under a third of what they had same saddle for sale, part exchange quote was insulting. Got a quote and payment 3 times the amount and paid £600 less for part exchange on the same new saddle as from saddles direct. No brainer which I took. Got a brand new saddle and px mine and saved over £600 by using another company.
I felt insulted by the ridiculous offer made and felt it was a very unfair deal offer for a saddle sold for £900 was of just over £300! And advertised on their site for a lot more! Look around elsewhere and check your saddles true value before believing this company

19. august 2025
Uopfordret anmeldelse
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Anneli,

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and completely understand your frustration regarding the valuation you were initially given.

After looking into this further, it appears a mistake was made in identifying your saddle. Your Albion K2 is in fact an Adjusta Legend model rather than a Legend, and this led to an incorrect valuation being provided. The correct market value for this model is typically in the region of £1200–£1400, not the figure you originally received.

Please accept our sincere apologies for this error. We take great care to provide fair and accurate valuations, and we regret that on this occasion a misidentification led to such a significant discrepancy. We have since revised your valuation and shared the correct details directly with you.

We truly appreciate your feedback, as it allows us to improve our processes and ensure this does not happen again. If you’d like to discuss this further or if we can assist in any other way, please don’t hesitate to get in touch.

Kind regards,
Saddles Direct

Bedømt til 5 ud af 5 stjerner

Super easy, hassle-free way to sell your saddle

Using Saddles Direct to sell my saddle was really easy. I sent through photos of the saddle and they then offered to sell it at a price I was happy with. It was a great and hassle-free way to sell my saddle - no answering loads of questions from potential users, no risk of being scammed, no users changing their minds. Highly recommend and if I was looking to buy, they have a fantastic range at good prices.

19. august 2025
Uopfordret anmeldelse
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Karina,

We are so happy we could help sell your saddle!

We look forward to helping again in the future :)

Best,
Saddles Direct

Bedømt til 5 ud af 5 stjerner

Very good experience

Very good experience. Lovely saddle. Unfortunately was damaged in transit by the courier. Saddles Direct were proactive and helpful in that situation and were able to see from my photos what damage had been done. They reduced the price of the saddle due to the damage and the refund was received within a few days. A difficult situation but was handled in a positive and professional manner.

28. juli 2025
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Nicola,

We apologise again for the damange during transit, but do hope you love your Fairfax!

We are happy to help again in the future :)

Best,
Saddles Direct

Bedømt til 5 ud af 5 stjerner

The team at saddles direct have been…

The team at saddles direct have been lovely and very knowledgeable helping me get the right saddle for my new pony.

4. august 2025
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Miss Flude,

We are so happy we could help find you a saddle for your pony!

Enjoy your new, comfy rides :)

Best,
Saddles Direct

Bedømt til 5 ud af 5 stjerner

Easy to deal with

Easy to deal with. Very helpful

3. august 2025
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Amanda,

Good to hear! That's how selling your saddle should be :)

Best,
Saddles Direct

Bedømt til 5 ud af 5 stjerner

Great experience

Sold my saddle for what I wanted for it and ended up getting exactly what I hoped for. It also sold fairly quickly which was nice! Whenever I emailed to ask for an update or with questions they got straight back to me

28. juli 2025
Uopfordret anmeldelse
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Molly!

Thank you so much for your kind review :)

We are happy we could help sell your saddle!

Best,
Saddles Direct

Bedømt til 5 ud af 5 stjerner

I'm really happy to endorse Saddles…

I'm really happy to endorse Saddles Direct, communication was excellent and they definitely wanted to make sure they got the right price for your saddle, even it took longer and not just sell it quickly. Much appreciated.

21. juli 2025
Uopfordret anmeldelse
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Mitchell,

We are so glad we could help sell your saddle!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Bedømt til 5 ud af 5 stjerner

I fully recommend the Saddles Direct for…

I fully recommend the Saddle Direct for selling second hand saddles on behalf of others

I had tried for a while to see my Black County saddle privately and decided to use the services of the Saddle Direct

The service received was great and although it took a while to sell, it eventually did and payment was received via bank transfer

16. juli 2025
Uopfordret anmeldelse
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Lauren,

Thank you so much for your kind feedback it's much appreciated!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Bedømt til 4 ud af 5 stjerner

Professional company

Professional company. Good feedback when I asked for updates. Took 6 months to sell but it was out in trial a lot with the saddlers so excellent coverage. The pick up process was ok but maybe doesn’t update quick enough as I had messages that they were due to pick up again when it had been delivered. I was pleased not to have to reduce the price. Overall great service.

14. juli 2025
Uopfordret anmeldelse
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Gill,

We are so glad we could make your saddle selling experience positive!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Bedømt til 4 ud af 5 stjerner

Shame it didn't fit, nice saddle.

Quick delivery, unfortunately the saddle didn't fit, so they kindly arranged a pickup for return. Quick painless process, however, as well as the courier costs £50, they also charge 3% of the saddles value for returning it. So £95 down, lesson learned.

4. juli 2025
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Frances,

Thank you so much for your kind review! We hope your saddle search becomes more positive!

Apologies about the restocking fee, this is a transaction through our cards and so we do not get this money back!

We look forward to helping again in the future :)

Best,
Saddles Direct

Bedømt til 4 ud af 5 stjerner

Saddle gullet bar

Received on time. Quality item and packaged well .

30. juni 2025
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Petrina,

We are happy to have helped! Enjoy youtr gullet bar, hopefully it makes for a better fit!

Best,
Saddles Direct

Bedømt til 3 ud af 5 stjerner

Like the service to begin with but…

Like the service to begin with but still waiting for my refund?

18. juni 2025
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Lucy!

Your order refund was processed by ourselves June 25th, as you used Paypal it may take a little longer for it to go through on their end.

Please do let us know if there are any issues :)

Best,
Saddles Direct

Bedømt til 5 ud af 5 stjerner

Great service

Great service , super easy ordering and delivery.

22. juni 2025
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi,

We are so glad you had a positive experience with us!

We look forward to helping again in the future :)

Best,
Saddles Direct

Bedømt til 5 ud af 5 stjerner

Been with Saddles direct since 2018 and…

Been with Saddles direct since 2018 and they have always provided an excellent customer service! Sarah is amazing with my boys and wouldn’t go with anyone else!

25. juni 2025
Uopfordret anmeldelse
Saddles Direct-logo

Besvarelse fra Saddles Direct

Hi Katie,

Thank you so much for the kind feedback, we really appreciate it!

We look forward to helping you again in the future :)

Best,
Saddles Direct

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