Awful! Should Have Read Reviews Before Purchasing. Quick to communicate when you order & its despatched. Radio silence since I returned the WRONG ORDER that they despatched. Their phone number & e... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I sent two items back in the same package and have only been refunded for one. I have tried to ring multiple times but the message says to ring back in office hours. I have emailed two addresses provi... Se mere
Virksomheden har svaret
Ordered trainers and communication great and also given expected delivery time frame. Lovely surprise when they turned up the next day! Great efficient service so much so I ordered another pair the... Se mere
A pleasure to buy from this company. A wide range of brands and styles all at very competitive prices. Updated all through transaction, fast delivery, 1st class customer services - if only there were... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Rubbersole, the UK's biggest online-only shoe shop. Specialising in Crocs sandals, Converse trainers, Dr Martens boots, Fit Flop flip flops, Snowjoggers footwear and Birkenstock summer clogs. We are the best at sourcing up-to-date fashions for your feet!
Kontaktoplysninger
2,6
Under middel
8 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Super company
Ordered from Rubbersole and received the shoes the next day! Customer service is brilliant too as had to return for another size. An actual real life person answers the phone!! Will definitely shop here again.
10. august 2023
Uopfordret anmeldelse
Excellent choice on Rubbersole website
Easy to choose on website, very wide range of footwear, easy to order.
8. august 2023
Uopfordret anmeldelse
I placed an order for doc martens boots…not delivered
I placed an order for doc martens boots on the 29th July 2023 it is now 6th August and still no boots I don’t have an order number so I can’t track my delivery i have had no correspondence no up dates on delivery
I just want a refund I am worried I I have been scammed out of £118.30 my name Jeanette Martin
6. august 2023
Uopfordret anmeldelse
Besvarelse fra Rubbersole.co.uk
Hello Jeanette,
I apologise that you had trouble with your order, but I can assure you, you have not been scammed.
Please contact our customer service by email at adriana@rubbersole.co.uk or by telephone at 02080 683178 (local call rates apply) so we can help you sort this out. We are available from Monday to Friday from 8:00 am to 4:00 pm GMT.
Have a lovely day!
Katie at Rubbersole
Good price compared to other sites.
Good price compared to other sites.
Easy to use website
31. juli 2023
Uopfordret anmeldelse
I’ve got fantastic service to say after reading bad…
I’ve got to say after reading bad reviews I was thinking twice about placing an order!! I can honestly say I’ve had no problems at all and it’s been amazing service.. Free delivery and item arrived within a few days of placing the order.. Thank You Rubbersole I will definitely order again.
20. juli 2023
Uopfordret anmeldelse
Larchmont Chukka Oakwood
I gotta say am impressed by speed of delivery; delivered next day for free
The shoe is a Timberland ; so gotta wear it and see
18. juli 2023
Uopfordret anmeldelse
You can trust them
I was worry at beginning as after checkout the transaction done under Spartoo name.and I read review about Spartoo before and that was the reason I didn’t order on Spartoo website.
But I can say Great price and received parcel after 7 days.
I just give 3 star because they say on the website free standard delivery but they charged me £4.99 for delivery.
3. juli 2023
Uopfordret anmeldelse
Besvarelse fra Rubbersole.co.uk
Hello Mahboobeh,
Thank you for your feedback.
Regarding delivery, we do offer free delivery and returns, yet there is an asterisk * which explains the details further when clicked upon.
For all orders placed on Spartoo.co.uk, we use 2 warehouses; one is located in the UK (Peterborough) and the other one in France (our central warehouse).
For all items coming from our UK warehouse:
- £2.50 for Evri Standard for orders under £30
- £4.98 for Evri Express for orders under £30
- Free for Evri standard for orders over £30
- £3.98 for Evri Express for orders over £30
After Brexit took place, we had to stop all shipments from France momentarily due to logistical reasons. We have now managed to activate shipping for items coming from the French warehouse, but unfortunately delivery is not free for these items.
For orders coming from our French warehouse, delivery is £4.98 with UPS Standard.
You can tell where your item is coming from based on which courier service is being offered when you proceed to the payment page.
I hope this helps and makes sense.
Have a lovely day!
Katie at Rubbersole
very happy with my order
Very positive experience! Ordered the Crocs sandals which I’m really happy about. The website suggested I size up which I’m glad I did. Got the standard free delivery and my order arrived the next day.
14. juni 2023
Uopfordret anmeldelse
Easy to use website
Easy to use website, I don’t know about goods or delivery yet as I’m fresh off the ordering process but Crocs are Crocs that’s why I ordered them
7. juni 2023
Uopfordret anmeldelse
Don’t use this company
Don’t use this company, I’ve been waiting on a delivery for 10 days and can’t get in touch with anyone at customer service, shocking service
Update: I have received the £4 compensation, still unable to chat to anyone in customer service, and still have no trainers or an estimated date for delivery, now 4 days past my partners birthday, it’s bad day when the best form of communication to a company is via trust pilot
7. maj 2023
Uopfordret anmeldelse
Besvarelse fra Rubbersole.co.uk
Hello Mark,
I apologise that you had trouble contacting us. Our customer service can be contacted by phone at 02080 683178, Monday - Friday : 8am - 4pm or by email at adriana@rubbersole.co.uk
We apologise for not being able to deliver your order within the expected time frame. Your order has been delayed due to a disruption in the transportation process, your order was delivered to you and I do apologise for it arriving late.
We have contacted you via email and refunded you your delivery fee (£4.98) for this delay in your parcel. I am sorry that you feel like you still have not been adequately compensated and that you haven't been able to contact us.
We hope that this unfortunate circumstance of the exceptional transport disruption will not affect your trust in our company, we apologise for any inconvenience that this may cause you.
Thank you for your patience and understanding. See you soon at Rubbersole!
Kind regards,
Adriana @ Rubbersole
Brilliant
I ordered 2 pairs of trainers they arrived on time. I had to return one pair as they didn't fit the refund was issued within 5 days. I would highly recommend Rubbersole
21. april 2023
Uopfordret anmeldelse
It is ridiculous that Rubbersole make a…
It is ridiculous that Rubbersole make a "commitment" to free delivery, and then charge delivery, at least for both of my orders. To me, the website banner is highly misleading.
19. april 2023
Uopfordret anmeldelse
Besvarelse fra Rubbersole.co.uk
Dear Customer,
Thank you for your feedback.
I am sorry that you feel the banner is misleading. We do offer free delivery and returns yet there is an asterix * which explains the details further when clicked upon.
For all orders placed on Rubbersole.co.uk, we use 2 warehouses; one is located in the UK (Peterborough) and the other one in France (our central warehouse).
For all items coming from our UK warehouse, delivery is free of charge with Evri Standard or 3.99 for Evri Express. After Brexit took place, we had to stop all shipments from France momentarily due to logistical reasons. We have now managed to activate shipping for items coming from the French warehouse, but unfortunately delivery is not free for these items. For orders coming from our French warehouse, delivery is £4.99 for Evri standard delivery.
You can tell where your item is coming from based on which delivery fee is being offered when you proceed to the payment page.
I hope this helps and makes sense. I apologise for this inconvenience.
Have a lovely day!
Katie at Rubbersole
Fantastic
I read reviews and was a bit nervous ordering for the first time but I really wanted the trainers and the price was unbeatable. I ordered yesterday at 3pm they arrived today at 12:30! Fastest delivery I’ve ever had! Would definitely order from here again
12. april 2023
Uopfordret anmeldelse
Good quality and good pricing
Easy to navigate the website. Lots of choice and excellent pricing.
1. april 2023
Uopfordret anmeldelse
Excellent customer service
Excellent customer service! Wide range of decent products also
27. marts 2023
Uopfordret anmeldelse
Very Happy Customer
I read some poor reviews so was reluctant to use Rubbersole but they were the only place that had what I wanted in stock, in my size. I received a £10 discount voucher from them so I ordered my trainers. They were delivered exactly when they said they would be, free of charge. They arrived well packaged, correct item, great quality. I did ring them about the discount voucher initially as it didn't work but they sorted this immediately for me. I would have no problem recommending Rubbersole and I will use them in the future. :-)
10. marts 2023
Uopfordret anmeldelse
Great service
Great service - I ordered 2 pairs of shoes, 1 in which I returned, prompt in letting me know they received the return and refund issued at the same time. Would buy again!
14. marts 2023
Uopfordret anmeldelse
Amazing service by amazing staff.
Amazing service by amazing staff!
Initially I was a bit hesitant to order from Rubbersole after reading the reviews but when I ordered, I was surprised to see how efficient and ethical they are.
Everything was processed smoothly and was well above my expectations.
Never have I received such kind of professional support.
The credit goes to Adriana who went out of the way to give exceptional customer service. It was certainly a WOW experience for me.
I readily recommend this company for all future purchases.
Keep up the good work folks!
1. februar 2023
Uopfordret anmeldelse
Pleasantly surprised
I must state that I was sceptical to order from this website after reading the reviews on here. However, I have been pleasantly surprised. Having ordered the sought after New Balance 327 trainers, and already being let down from another website, I was expecting an email to say they are actually not in stock and then struggle to get a refund. Instead, I ordered them on 14.02.23 and one day after, 15.02.23 they have arrived! No issues at all.
15. februar 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.