Royal Finesse Anmeldelser 

193
•
TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Garden furniture delivered earlier than expected. Looks brilliant and classy. We were worried as not heard of the site before and wasn’t sure if dodgy but service and quality of furniture great. Guys... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Very pleased with the 4 piece Teak outdoor dining set. It is very well made and the quality is exceptional. The price included 4 seat pads and free delivery.The set looks beautiful especially when a G... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Quality made hardwood table and four chairs. I must admit to being worried when, after purchasing, I found that the registered address of the company is a faceless firm of chartered accountants,... Se mere

Bedømt til 5 ud af 5 stjerner

Order no #1806 29/5/23 My husband is absolutely thrilled with his teak bench which I bought for his 70th birthday. He has sat, reading his book, positioned between two rose beds and drinking an after... Se mere

Virksomhedsoplysninger

  1. Butik med havemøbler
  2. Havemøbelforretning
  3. Møbelfabrikant
  4. Møbelforretning

Skrevet af virksomheden

Royal Finesse are manufacturers and distributors of fine, sustainable Teak Garden Furniture. With a focus on quality, sustainability, and customer service all our products are approved and certified before arriving at our distribution depot. We are recognised and known throughout the UK for our unique designs and quality of our Teak Garden Furniture. We are based in the Midlands; customers are welcome to come in, to touch and feel our beautifully made Teak furniture before ordering. You can also keep an eye out for us at one of the many shows and events that we exhibit at throughout the spring and summer seasons. Relax with Royal Finesse where good quality and great customer service is assured.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

193 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,7

Alle anmeldelser

(193)

64 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Good quality furniture

Good quality furniture. Quick delivery and professional assembly service.

25. juni 2025
Royal Finesse-logo

Besvarelse fra Royal Finesse

Hi there,

Thank you for taking the time to leave us a review, we are delighted to hear you are pleased with the furniture and the delivery experience provided.

If you need anything else going forward don’t hesitate to let us know.

Many Thanks,
Royal Finesse Customer Support

Bedømt til 5 ud af 5 stjerner

5 Stars

5 Stars. Very good product. I'll definitely buy again.

19. juni 2025
Royal Finesse-logo

Besvarelse fra Royal Finesse

Hi Claudio,

It’s lovely to hear that you were happy with the product provided and we look forward to hearing from you in the future.

Thank you so much for the kind review!

Many Thanks,
Royal Finesse Customer Support

Bedømt til 5 ud af 5 stjerner

Great table at a good price

Great table at a good price. The delivery men even put it together for me. Very pleased indeed.

18. juni 2025
Royal Finesse-logo

Besvarelse fra Royal Finesse

Hi Elizabeth,

Thank you for taking the time out to leave us a review, it is really appreciated and we are happy to hear you are pleased with the furniture!

Your comments will be passed along to the team and please don’t forget we are always here if you need anything going forward.

Many Thanks,
Royal Finesse Customer Support

Bedømt til 3 ud af 5 stjerner

The good and the not so good...

The good parts: this is a nice, well-made product; contact with the organisation is easy and they were always very pleasant.

The bad parts: you pay FULL price up-front – which is not great if they have a fire or go bankrupt. Also I was kept waiting a full 7 weeks before it eventually arrived. I found their web-site misleading about this (4-6 weeks) and I was told when I initially inquired that (if it was in stock – which it obviously wasn't – it would be with me in 2 weeks). So I suspect they are perhaps a little less than transparent about this.

Would I buy from them again? It has to be a no because similar products can be had more reliably and with less risk.

17. juni 2025
Royal Finesse-logo

Besvarelse fra Royal Finesse

Dear Chris,

Thank you for your feedback in the review, it’s lovely to hear that you are happy with your furniture. We also appreciate your comments. It provides valuable feedback to help improve our service.

We want you to know that if you are ever having issues or need to discuss payments in the future, we are always happy to help and we always have precautions in place to return the money to you in instances such as you have mentioned. It is standard procedure to take payment upfront when you make a purchase online, we provide various ways to pay for furniture to help you feel secure, you are always protected when paying by card, and as a company we are fully insured. Our priorities are to deliver the furniture you have paid for and give good customer satisfaction.

We have a standard lead time on our site, which is generally 1-2 weeks unless stated. Any deviation to our standard lead times are shown at the top of the product description. We are also on hand to provide any clarity at the time of purchase for future reference. The lead times are provided as our best estimate at the time of purchase. However, we appreciate that there were some unforeseen delays in this case that impacted the lead time of the items you purchased. This was a rare circumstance that we went through regarding your order, we sincerely apologise for this, and we appreciate your patience during this time.

Your comments are greatly appreciated. As mentioned, we do take all feedback seriously and use it to help improve our service. We apologise for any inconvenience that was caused. If you do change your mind to return to us in the future, we would be delighted to help you.

Many Thanks,
Royal Finesse Customer Support

Bedømt til 5 ud af 5 stjerner

Very good to deal with

Very good to deal with, furniture came quickly and it’s very good quality.

2. juni 2025
Royal Finesse-logo

Besvarelse fra Royal Finesse

Hi Rebecca,

Thank you for your kind words, it is appreciated you taking the time to leave us a review.

We are delighted to hear you are happy overall and we are always here if you need anything going forward.

Many Thanks,
Royal Finesse Customer Support

Bedømt til 1 ud af 5 stjerner

Very disappointing customer service

Very disappointing customer service - been trying, over past few weeks, to get dimensions of table with chairs pushed in when not in use, and now product is out of stock.

Phone line don’t seem to answer queries directly and offers call backs but can’t give time slots - tried twice.

Email answers / live chat have been inaccurate and repetitive but don’t answer the query being asked. Resorted to drawing a sketch of what I was looking for but apparently dimensions aren’t known.

All very polite, but not particularly useful.

8. juni 2025
Uopfordret anmeldelse
Royal Finesse-logo

Besvarelse fra Royal Finesse

Dear LAG,

Thank you for your feedback. We would like to apologise for any miscommunication that occurred during your enquiry. We have located several emails from you, and can see that we responded promptly and courteously to your questions.

Unfortunately, one question regarding the measurement of an out-of-stock item was beyond our representative's ability to answer at that time. We regret that you chose to leave a negative review, particularly given that you received timely responses to your inquiries, during a weekend.

We apologize for the unavailability of the item you were interested in and for the lack of a restock date, as we had communicated.

We do appreciate your feedback and will update our FAQs accordingly, so that the answer to your particular question is readily available. We wish you all the best.

Best regards,
Royal Finesse Customer Care

Bedømt til 5 ud af 5 stjerner

Table and chairs are lovely.

Table and chairs were easy to order. Updates were good. Delivery was quick. The table and chairs are excellent quality and look lovely. We would be confident ordering from you again.

25. april 2025
Bedømt til 5 ud af 5 stjerner

Very pleased with our high quality…

Very pleased with our high quality table. We did pay an additional charge for build etc which turned out not to be necessary. When we raised this the customer service response was excellent and a refund issued

27. marts 2025

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere