I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept consta... Se mere
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Se, hvad kunderne siger
The staff here at Rowlands/ Numark Greenlaw, Newton Mearns are consistently exemplary in their service, nothing is ever too much for them, they are genuinely friendly, yet stay professional at all t... Se mere
Virksomheden har svaret
If you're ever thinking about working in a pharmacy make sure it isn't this one. They allow and protect staff members who treat their fellow colleagues terribly, even after copious amounts of evidence... Se mere
Virksomheden har svaret
Your reminder service failed last time consequently we got down to one day. 0* Your prescribing service is excellent 5* Concentration on selling commercial lines took too much of your energy,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities
Kontaktoplysninger
Rivington Road, WA7 3DJ, Runcorn, Storbritannien
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
4,0
God
768 anmeldelser
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Excellent service always delivered on…
Excellent service always delivered on time, can not fault their service .
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Always arrives on time and always…
Always arrives on time and always complete order.
16. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
So easy to use
So easy to use, online order they do the rest, notified at every level.
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Really great service 👏..
14. juni 2026
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Besvarelse fra Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Besvarelse fra Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Excellent service
This (Whitehouse Ind Est, Rivington Rd, Preston Brk, Runcorn) is my nominated pharmacy for repeat prescriptions, for delivery to my home.
Thus far, the service has been excellent. All my prescriptions have been received in less than a week from submitting them to my surgery for signature, and have been 100% correct.
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Excellent Service
I really enjoy the whole repeat prescription process it’s just so simple. Log on to the app, pick the things I need and a couple of days later they pop through my letter box. In the many years I’ve used the service I’ve had two problems, one caused by my GP and one by the delivery service. Customer Service were excellent in both cases and quickly resolved the problem. I wouldn’t go anywhere else.
6. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Efficient and easy
The on line order system is very efficient, I usually get my medication delivered within a week.
No errors at all so far, with good communication.
It’s the easiest way I’ve found to get my repeat and new prescriptions.
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Roland's Pharmacy cancelled my prescription
I used the Roland's Pharmacy app to order a repeat prescription. The next day my local GP prescribed another medication on top of my repeat prescription. Roland pharmacy in all their wisdom decided to "remove" my first request. I received my medication that the GP ordered but not my repeat medication. Unfortunately I had now run out of my repeat medication but luckily it wasn't critical. It eventually arrived four days later. Why can the GP prescribe a medication yet Roland Pharmacy, who have never met me, examined me or even asked the simplest medical questions, decide to "remove" my order without even consulting me? Awful service.
9. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thank you for sharing your feedback. We are very sorry for the confusion and frustration caused by how your order updates appeared on your online account.
When you place a request, our system syncs directly with your GP surgery. If a GP approves one medication before another, our system automatically updates to show you exactly what is currently being prepared. While a crossed-out item might look like a cancellation, it simply means we are waiting on the prescription from your doctor. In this instance, as soon as your GP issued the remaining prescription the following day, it was processed and delivered safely within our standard 7-10 day turnaround time.
We completely understand how this layout can be misleading. We have shared your feedback with our development team to help us improve how order updates are displayed to patients in the future.
If you have any further questions, please reply directly to the email we have sent you so we can assist you further.
Thanks
Chantal
Rowlands Pharmacy Online
Always very helpfull and quick to reply.
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Easy to use website
Easy to use website. Refreshingly easy to order for demented husband. Reminder emails helpful.
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
Rowlands in over two years of providing…
Rowlands in over two years of providing my medication, have been thoroughly efficient, and prompt in their service, thank you.
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Excellent service as always
Excellent service as always - they even remind me when to reorder
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Brilliant service
Brilliant service , always on time , easy to use app
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
Excellent
Runcorn (Distribution) is excellent. Always prompt delivery and immediate notification if there is any issue with medication. Staff are very helpful if there is a query and deliver what they promise.
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Reliability
I am reliant on the medicines deliver to me. A missed day could mean trouble. Rowlands have never let me down during all the years I've been a customer.
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Should be slightly quicker...
Having them delivered to my home is great. Gave you only 4 stars because sometimes the delivery can take more days than I expect. If I order on a Monday I expect it by Thursday latest - as an example - but overall a great service and highly recommended. I tell everyone about it!
7. juli 2026
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Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Brilliant!
So easy to order with the app, they have never let know me down. Even when my surgery hasn't sent the prescription which I wouldn't be aware of, Rowlands alerted me so I was able to contact my surgery - all round brilliant service👍
20. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Excellent service simple to order
17. juli 2026
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Besvarelse fra Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Above all the reminders I get when my…
Above all the reminders I get when my medicine is due and the safe packaging when delivered.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy
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