I don’t know if my review went through, so I’m going to do it again. Fantastic experience today at Rowlands pharmacy Crossgates Cupar. I needed an emergency prescription because I was away from ho... Se mere
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Se, hvad kunderne siger
All staff members create a lovely, warm, and welcome environment. Tracy in particular is so friendly and talked me through how I could manage my meds more effectively. She suggested a 4-weekly dose... Se mere
Subject: Poor service and long wait timeI am very disappointed with my visit today.I waited for 1 hour and 15 minutes.After this long wait, staff told me you did not have my eye drops in stock.Staff s... Se mere
I order my meds online through the Rowlands app. It's very easy to use and, unlike some other health apps, I only had to register my prescription charges exemption once. Now I simply choose which med... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities
Kontaktoplysninger
Rivington Road, WA7 3DJ, Runcorn, Storbritannien
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
3,9
God
787 anmeldelser
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Fantastic service from staff
I don’t know if my review went through, so I’m going to do it again.
Fantastic experience today at Rowlands pharmacy Crossgates Cupar.
I needed an emergency prescription because I was away from home.
The lady who served me was incredibly kind and helpful and bent over backwards to make sure I got my prescription..
Thank you so much!
27. august 2026
Uopfordret anmeldelse
All staff members create a lovely
All staff members create a lovely, warm, and welcome environment.
Tracy in particular is so friendly and talked me through how I could manage my meds more effectively. She suggested a 4-weekly dosette box which can be delivered to my home address. I decided to do this.
27. august 2026
Uopfordret anmeldelse
Subject
Subject: Poor service and long wait timeI am very disappointed with my visit today.I waited for 1 hour and 15 minutes.After this long wait, staff told me you did not have my eye drops in stock.Staff should check stock levels or notify patients before making them wait this long.This was a huge waste of my time. I expect much better communication and organization.
27. august 2026
Uopfordret anmeldelse
Fantastic delivery
Fantastic delivery, Okiki from send247.uk (Same day couriers)
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Chelsea
Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Chelsea
Poor service
Penicuik branch- Arrived and handed my prescription to an assistant, no welcome. She asked my DOB and walked away. Left me standing as a conversation was had with the pharmacist. She then went on a pc and I could hear typing. I asked what was I to do, she said, wait five mins, how would I have known that. Then the pharmacist came out, shouted my name, checked address and that was it. Absolutely no friendliness or chat. I won’t be back.
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good morning,
I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting my team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind Regards
Chelsea
Great Staff a
Staff are always friendly, knowledgeable and supportive in the Cupar branch.
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Chelsea
Got a text saying prescription was…
Got a text saying prescription was ready for collection went too collect and they couldn’t source it then said it’s now awaiting sign off from pharmacist.Maybe the next time they could ensure it is ready for collection before texting saying it is when it’s obviously not.I went back the next day and it was ready although there was a balance too it an idea maybe they should ensure all of the order is ready for collecting before messaging
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good morning,
I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting my team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind Regards
Chelsea
Easy to use, great service
I order my meds online through the Rowlands app. It's very easy to use and, unlike some other health apps, I only had to register my prescription charges exemption once. Now I simply choose which medicine I want to order, check the details and confirm. It usually arrives within 3 days and I receive updates on progress at each stage of the journey.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. I will ensure that this is shared with the team at our Online Pharmacy
Kind Regards
Chelsea
poor excuse for a pharmacy
Absolute piss poor excuse for a pharmacy!!! If you need your meds DONT go here. I've dropped prescriptions in here and didn't get them for 2 Weeks at times with excuse "Didn't have them in stock" well doesn't take 2 weeks to get stock! Also don't bother ringing as they never answer and just disconnect you!
Tenbury Wells, Worcestershire Branch
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good morning,
I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting my team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind Regards
Chelsea
SLOW
If you want to survive before getting your meds don’t use this place, so very very slow
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good morning,
I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting my team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind Regards
Chelsea
I always find the staff to be so…
I always find the staff to be so helpful and pleasant when I go in down Bridgeton cross. They deserve a bit of recognition.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Chelsea
Staff always busy but wonderful helpful…
Staff always busy but wonderful helpful and friendly
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Chelsea
Unhelpful staff and lazy with no regard…
Unhelpful staff and lazy with no regard to other people time .long waiting time while staff talking to each other
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting my team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind Regards
Joanne
No Medication to pick up
Staff are good. Medication can be hit or miss at the Drumsagard Rowlands In Hallside. Seriously thinking of changing Pharmacy. Can the not have a Q to pick up prescription that have either been ordered to pick up
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good morning Lesley,
I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting my team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' as well as further details of the incident.
Kind Regards
Chelsea
Rang 14 times throughout the day on…
Rang 14 times throughout the day on their 08007833979 number given to ne by Ormskirk Hospital ,either engaged or just don't answer
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good morning Mark,
I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting my team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind Regards
Chelsea
Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Excellent professional advice
Excellent professional advice - listened and responded to my needs. It was a pleasure.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Besvarelse fra Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
This should be and is a 5☆ review
The staff here at Rowlands/ Numark Greenlaw, Newton Mearns are consistently exemplary in their service, nothing is ever too much for them, they are genuinely friendly, yet stay professional at all times. Whilst the entire team are consitently a credit to Rowlands / Numark Lisa and Margaret always lead by example.
David Entwistle
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rowlands Pharmacy
Good Morning David,
Thank you for your wonderful feedback, I will ensure that this is reaches the Newton Mearns Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
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