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Room Urban Hostel es una marca de hostels urbanos que ofrece una experiencia moderna, cómoda y sostenible en ubicaciones prime, siempre en el corazón de algunas de las ciudades más vibrantes del sur de Europa, como Madrid, Barcelona, Sevilla y Lisboa. Nuestros hostels están diseñados para todo tipo de viajeros: desde quienes viajan solos y quieren descubrir la ciudad a su propio ritmo, hasta parejas, familias, grupos de amigos o viajeros de negocios. Contamos con una amplia variedad de opciones de alojamiento, incluyendo habitaciones privadas, habitaciones familiares, dormitorios compartidos y dormitorios exclusivos para mujeres, adaptándonos a cada estilo de viaje. Nuestros espacios combinan diseño contemporáneo, confort y un ambiente social que invita a conectar con otros viajeros y vivir cada destino de una forma auténtica. Además, Room Urban Hostel forma parte de la primera cadena europea con Certificado de Emisiones Cero, reflejando un firme compromiso con la sostenibilidad y un turismo más responsable.
calle de palermo 44, madrid, Spanien
3,6
11 anmeldelser
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The aircondition did not work, noisy neighbours, mold on the Wall would never try again. WORST EXPERIENCE EVER. There was mold in the aircondition . Had to sleep there 3 days would rather sleep on the street
Dortoir de filles très bien aménagé, propre et confortable. L’établissement est très sécurisé, ce qui est vraiment rassurant. Je recommande sans hésiter !
Besvarelse fra Room Urban Hostels
Hi, thanks a lot for this! So glad the girls' dorm felt clean, comfortable, and safe. Thanks for recommending us, hope to see you back soon!
Best,
Room Urban Hostel Team
Estuvimos en valencia con 3 amigas y todo fenomenal,muy económico, las habitaciones muy limpias, muy cómoda la cama y el personal muy agradable, he visto que tienen mas en otros lugares por lo que repetiremos
Besvarelse fra Room Urban Hostels
¡Hola, qué alegría leer esto, gracias! Nos encanta que la estancia en Valencia con tus amigas fuera perfecta, y que las habitaciones, la cama y el equipo os dejaran tan buena impresión. Tenemos hostales en más ciudades, ¡así que esperamos veros pronto de nuevo!
Un saludo,
Equipo Room Urban Hostel
J’ai passé une nuit chez Room Urban Hostel en réservant en dernière minute et j’ai été très bien accueillie.
L’hostel est immense et très beau. J’ai pu rester télétravailler tranquillement dans l’espace commun le lendemain matin avant le check-out.
Seul petit bémol: le lit ne disposait pas de rideau pour occulter de la lumière mais la literie est super.
Je recommande vivement.
Merci encore!
Besvarelse fra Room Urban Hostels
Hi, thanks so much for the lovely review!
Glad the last-minute booking worked out and you had space to work in the common area before check-out. Good shout on the curtain, we'll pass that on to the team and so happy you loved the bedding.
Best,
Room Urban Hostel Team
I just spent a week at Room00 Madrid and couldn't be more satisfied. From the moment I arrived, the team was incredibly welcoming and professional.
What I'd highlight:
Location: Perfect. Strategically situated in a highly accessible area with public transport just steps away. I could get anywhere in the city without any hassle.
Facilities: The common areas are spacious and beautifully designed. The atmosphere is modern and spotless, with thoughtful decorative touches throughout. The rooms are functional and comfortable—exactly what you need in a quality hostel.
Staff: One of the best aspects. The team is attentive, speaks multiple languages, and genuinely cares about making your stay enjoyable. Don't hesitate to ask them for recommendations; they know the city inside and out.
Atmosphere: Perfect for meeting people from around the world. The organized activities (tours, terrace events) created a genuine community during my stay.
Value for Money:Excellent. You pay a fair price for premium service that's not typical in a hostel.
I'll definitely return. Room00 Madrid is much more than a place to sleep; it's an experience. Highly recommended for travelers seeking quality, comfort, and a welcoming atmosphere.
Besvarelse fra Room Urban Hostels
Hi, thank you so much for this — it really made our day.
We recently recovered access to this Trustpilot account after it went unmanaged for a while, so we’re a bit late replying, but we didn’t want to miss the chance to thank you properly.
It’s great to hear the location, facilities, and especially the team stood out for you — that’s exactly the experience we aim to create, and we’ll make sure this feedback gets passed on to the Madrid team directly.
We’d love to host you again whenever you’re back in the city!
Best,
Room Urban Hostel Team
i would rate it power if i could this is the worst place i have ever been the rooms are small and beds are bad the staff are stupid and walks into our room while we are there and goes through our stuff they stole about 400 euro but refuses to give us anything we say we wanted to talk to the police but nobody came we ended up getting nothing WORST HOTEL EVER DONT GO this is why the hostel is cheap cause they are stealing for a side hustle and everyone in the staff are in on it
Besvarelse fra Room Urban Hostels
Hi, thank you for taking the time to write this.
We want to start by apologizing for the time that has passed without a response — we recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve recovered access to the account, we’re going through every pending comment, including yours, as a priority.
What you’re describing is serious, and we want to be clear: we take it very seriously. This isn’t something we’re going to address here in a review reply — we want to look into it properly and directly with you.
Could you email us at marketing@room00hostel.com with your stay dates, room number, and as much detail as you’re able to share? We will follow up with you personally and give this the attention it deserves.
Best,
Room Urban Hostel Team
Really bad experience. The rooms were damp, and the staff was very rude and difficult to communicate with since they don’t speak English. The breakfast was one of the worst I’ve ever had at a hotel, etc. There was some dry toast and pastries. You have to wash your own dishes, even though there is someone working during breakfast, but all she seems to do is refill the juice when someone takes a single glass. Additionally, there is no drinkable water available, not even for breakfast. Never stay at this hostel!!!
Besvarelse fra Room Urban Hostels
Hi, thank you for sharing this feedback.
First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we’re going through every pending comment, no matter how old — including yours.
We’re sorry to hear about the room condition and the communication difficulties you experienced — that’s feedback we’re taking seriously and looking into directly with the property team. We’re also sorry about the breakfast experience and the lack of drinking water, which isn’t the standard we want to offer our guests.
Could you email us at marketing@room00hostel.com with your stay dates and any booking reference you have? We’d like to follow up with you directly.
Best,
Room Urban Hostel Team
It was really bad expirence for me and my friends
We went there a week in march and it was the most shcoking expierence at this hostel we went in the room and the first thing we saw was that there were virtually no space in the room that we booked for the 8 of us and shockingly gross bath and toilet then the next day the police came because the hostel thought it was us that had made noise and then they took our depositum of about 20 euro and when we confronted the staff they were arrogant agianst us
never go here it is hooribel
Besvarelse fra Room Urban Hostels
Hi, thank you for taking the time to share this.
First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we’re going through every pending comment, no matter how old — including yours.
We’re sorry to hear about the state of the bathroom and the overall experience during your stay — that’s not the standard we hold ourselves to. We’d also like to understand what happened with the noise complaint and the deposit charge, as we want to make sure our team is handling these situations fairly and clearly.
Could you email us at marketing@room00hostel.com with your stay dates and any booking reference you have? We’ll review your case directly and follow up with you.
Best,
Room Urban Hostel Team
Really bad service, no one could speak English or help with anything significant. Their breakfast was extremely bad, no water! Really a disappointment. They also took our deposit without any explanation. 0 stars from me.
Besvarelse fra Room Urban Hostels
Hi, thank you for sharing this feedback.
First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we’re going through every pending comment, no matter how old — including yours.
We’re genuinely sorry to hear about your experience. We were a bit surprised by the communication issue, as English is something our front-of-house team is trained and expected to handle day to day — but we’d really like to understand what happened in your case, since that’s clearly not what we aim for.
We’re also sorry to hear about the breakfast, and we’d like to look into the deposit charge with you directly.
Could you email us at marketing@room00hostel.com with your stay dates and any booking reference you have? We’ll review it personally and follow up.
Best,
Room Urban Hostel Team
Overall not the best experience.
The rooms are like a prison cell and the breakfeast is just bad cake and some bread with very processed cheese and dirty plates.
The bathroom had brown stains on multiple occasions with no brush. I would be careful of staying here
Besvarelse fra Room Urban Hostels
Hi, thank you for taking the time to share this.
First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we want to go through and respond to every pending comment, no matter how old — including yours.
We’re sorry to hear about your experience, especially the bathroom cleanliness issue you mentioned — that’s not the standard we hold ourselves to, and it’s something we want to look into directly with the property team.
Could you email us at marketing@room00hostel.com with your stay dates (and room number if you have it)? We’d like to follow up properly and make sure this gets addressed.
Best,
Room Urban Hostel Team
Básicamente me estafaron tanto el hostel como la web Hostelworld en donde hice una reserva por 10€ en la que aclaraba que pagaría el resto al llegar al hostel y cuando llamé muy amablemente para avisar que no creía que fuera he visto que en el momento de la reserva a la web Hostelworld, el hostel Room 00 robó mis datos bancarios SIN MI AUTORIZACIÓN Y ME COBRÓ 59€ por una cama de una habitación que nunca usé. Les pedí por favor a ambos que me reintegren (encima en la web de room dice cancelación gratuita) y nadie se hizo cargo diciendo que yo había escogido una tarifa sin reembolso lo cual es mentira porque se muy bien y tengo pruebas que solo quise hacer una reserva de 10€ por si iba pagaría el resto el hostel. ME ROBARON, TOMARON LOS DATOS DE MI TARJETA SIN MI AUTORIZACIÓN Y COMO NO TENÍAN GANAS (PARECE SER QUE FUI DEMASIADO AMABLE AL SOLICITARLO) DECIDIERON QUE NADIE ME IBA A REEMBOLSAR. ES UNA VERGÜENZA POR FAVOR TENGAN CUIDADO CON DAR VUESTROS DATOS BANCARIOS Y SOBRE TODO NO LES ACONSEJO QUE PERSONAS QUE SE DEDICAN A RECIBIR HUÉSPEDES LOS TRATEN ASÍ . QUIERO QUE ME DEVUELVAN MI DINERO NO USE LA HABITACIÓN Y AVISÉ DÍAS ANTES QUE NO IRÍA Y AÚN ASÍ ME ROBARON MI TAREJTA Y ME COBRARON
Besvarelse fra Room Urban Hostels
Hola, gracias por tomarte el tiempo de escribir esto.
Antes de nada, queremos pedirte disculpas por el tiempo que ha pasado sin respuesta por nuestra parte. Hemos detectado recientemente que esta ficha de Trustpilot no estaba siendo gestionada por nuestro equipo, y ahora que hemos podido recuperar el acceso a la cuenta, queremos revisar y responder a todos los comentarios pendientes, por antiguos que sean — el tuyo incluido.
Nos tomamos muy en serio cualquier duda sobre cargos o el uso de datos de pago, y nos gustaría revisar tu caso concreto con el detalle de la reserva (localizador, fechas y nombre) para poder darte una explicación clara sobre el cargo aplicado y la política de cancelación de tu tarifa.
¿Podrías escribirnos a marketing@room00hostel.com con esos datos? Lo revisamos personalmente y te damos una respuesta.
Un saludo,
Equipo Room Urban Hostel
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