Rivermotorhomes Anmeldelser 

We purchased a Pilote G740FC at the motorhome show in February and took delivery in mid July. My bug bear was the lack of communication over dates and times for fitting of levelling system and a delivery date. The salesman was very knowledgeable and helpful when you got in front of him but took forever to reply to emails if at all and I had to continually chase him, I found the most effective way to get an answer and result was to drive over and see him. My point is they must at some point know when a van is arriving and know what extras you want fitting ie tracker and levelling system and know how long it take to fit them so why isn’t is all organised and booked it. It took over 4 weeks to take ownership from it arriving. The salesman has now left from the Birmingham branch and his replacement Chris is a stark contrast to the previous guy hence 4 stars.
When I’ve had issues and slight queries of what to do with my motorhome I have had instant responses via WhatsApp the after sales support has been brilliant.
Would I purchase from them again yes without question.

Purchased a campervan from the Hereford branch through Jason.
We were able to test drive the van prior to purchase.
Jason went above and beyond to explain how everything worked before we drove away in our new van.
Very pleased with the service provided.

Just had some outstanding work completed at Rivermotorhomes Stratford Upon Avon. Thank you Matt and the workshop boys, brilliant job well done. Also Colin and Justin for the paint work and decor carried out excellent. Vicky and Becky you were both fantastic with communication very helpful. Very impressed with everyone, professional, high standards. Great job everyone well done. Kind Regards Terry Neate

We bought our Westfalia Kelsey Camper van from River Motorhomes in Hereford after placing our order at the NEC Caravan, Camping & Motorhome Show in Birmingham last Autumn.

As first-time Camper Van buyers, we researched considerable beforehand and then Tim Whorwood guided us through everything from the initial order right through to delivery. He was extremely helpful, professional and honest throughout, and kept us regularly updated with the progress of our build, which was particularly appreciated given that delivery wasn't expected until July this year.

When the Kelsey finally arrived, the handover was meticulous and extremely professional. Everything was explained clearly, and we were given plenty of time to go through the vehicle and understand how everything worked before driving away.

This rating reflects some good experiences and poor ones at the same time over the last couple of years.

On the plus side, hab checking has been fine and they’ve been more than accommodating for me dropping off and fetching my van outside of normal hours. On one occasion, Steve WhatsApp’d me saying there had been a fire near to the farm in Stratford which had closed the lane to the yard - so helpful, as it saved me making a wasted trip.

However, warranty repairs have taken a long time to get parts and to book in. I’ve had to do this on a few occasions because parts hadn’t been received in time for my service booking. I do understand this is a wider parts issue and River aren’t unique in that sense.

Over the phone they couldn’t be more helpful but they make promises they then don’t deliver on. I’ve repeatedly had to ask for paperwork to be emailed over and for a missing key to be sent to me. Every time I call I’m promised it’ll be done. Emails and WhatsApp’s seem to simply be ignored or take forever to get a reply. I don’t trust them to do what they say they will.

It’s a real shame because I think it’s a small, family run business that I would never want to berate online. I’m just at a loss as to how I can get what I’ve been asking for, and promised, but still don’t have. Save me turning up in person, I have no way of making them do what they say they will do.

My advice would be to be cautious before asking for after sales work to be done by River. I can’t speak for their sales team.

Rear bumper on a chasson 768xlb carried out by River motorhomes in Stratford upon Avon needed repairing due to a gate post jumping out. The service and the repair was second too none, all staff members that we had to deal with were very helpful and professional, the repair and warranty work carried out was very quick with quality workmanship an excellent job.
Thank you all that were involved.
We were well impressed!

Had my motorhome serviced at Hereford branch. Was told the paperwork would be emailed to me. 8 weeks of chasing. Also needed a gas regulator replacing - 2 months later and no response. Pity because they are local and I want to support local but won't use again.

Purchased a new Pilote from River motorhomes 13 months ago at every occasion when I needed help on any subject they were there to assist, couldn’t do enough. Today 18th May ,again they solved an issue with WiFi and an interior light switch , all sorted whilst I waited in less than a hour ! Big big thanks to Steve .
Every member of the team are so friendly and helpful, so rare these days .
Thanks to all .
Mike Brooks

We purchased our motorhome from this company and had a positive experience, but our experience in selling has been quite different. We agreed that River Motorhomes would sell the van on our behalf for a fixed percentage. The sales person forgot to tell us when the van actually sold and then when the considerable amount of money was due to us for payment it was not received and we are now three days later, multiple emails and several calls and we still do not have our money. I left a message for the Birmingham branch manager to call me to deal with my complaint and he failed to return my call.
Treat with caution I would say.

River motorhomes - Stratford on Avon , you have provided another fantastic service.

We have been to River motorhomes today for our habitation check and a few other things. We need to thank Matt for all his professionalism and advice. He has done exceptional work on our pride and joy and completed all the jobs required. We will certainly be back next year !!!

I hired a camper van from River Motor Homes for a holiday with my 6-year-old, and the service I received was outstanding. The office staff were incredibly helpful from start to finish.

I had an issue one evening due to my own lack of knowledge, and even at 8pm on a Friday night they called me back within five minutes, which I thought was amazing customer service.

The camper van itself was excellent and made our holiday even more enjoyable. We had a fantastic trip, and I was very impressed with the whole experience.

I am very happy with River Motor Homes and will definitely use them again.

We DO NOT recommend River. Usual thing, they have your money and then you are of no interest to them. Within days of our purchase the fridge broke. They told us (we didn’t ask) that they would replace the fridge. They ordered one, we drive from North Wales to Sutton, to find it didn’t fit. Over 12 months later, we have never received a fridge. They were to replace our floor and it was booked in several times and we stayed for over a month on campsites near their Stratford site but they failed to find the material or an engineer to sort the problem. Their communication is non existence. Luckily we kept every conversation and email documented. They lied constantly, contradicted each other and criticised each other - obviously VERY unprofessional. We really wished we’d never dealt with them!!!! They don’t deserve 1 star!!

Despite some initial issues which resulted in us making a complaint, River Motorhomes went above and beyond to resolve our issue when we purchased a motorhome from them. We couldn’t be anymore pleased with the customer service we received from them in the end. They collected us from the local train station, ran through the operation of our new motorhome. When we got home one of the wheel trims had come off, so we let them know and they sent us a new set the next day. Big thanks to Barry, Nicky, Tim and James for picking us up.

Very professional and friendly staff warranty work undertaken for a CHAUSSON x650 task completed, 👍 very nice staff 🫶 lovely waiting room with tv, 👍 great experience, top notch staff very happy with the service we received

Would give zero stars if could. Delays in leaving due to rear camera not being connected & mechanic had to take dash apart top resolve. A previous hire had caused damage to the vehicle & it clearly had not been checked properly before going out again. The biggest issue was the leisure battery which was dead & we were assured it would charge in use (it didn't). This resulted in a very cold first night & having to adjust plans to be on a hook up every night. Bathroom door handle faulty couldn't shut door, side door faulty couldn't pin open, grill didn't work, ad blue flap wouldn't close, trims falling off plus many other issues. Accused initially of damaging a side door which we eventually had confirmation back that it wasn't our fault from owner. Vehicle had 4000 miles on clock which indicated it was almost new but site history says its been on 24 lets, its a 22 plate so the mileage doesn't tally. Owner offered half price on future rental or credit for issues. We have followed this up, he does not answer calls or reply to e-mails. Two months on still haven't resolved avoid River motorhomes for hire.

Just purchased a new Pilote Motorhome from River motorhomes Hereford .This is our fourth brand new Motorhome , the total buying experience from beginning to end was amazing , having also purchased many new cars in the past ,none have come any where near this very high level of customer service . John his wife Michelle his very helpful friendly team Laura Chris and Andy couldn’t have done more …..
They don’t operate a “ high pressure atmosphere “ but allow plenty of time to consider all the information.
Very pleased with the part exchange deal .
Thank you John and your great team .
Denise & Mike .

Before contemplating writing a review we’ve given River Motorhomes many chances to remedy the issues but to no avail. On the sales particulars it stated the purchased motorhome would have a full service but this was not carried out. The filters on the motorhome were the originals and we were promised we’d be reimbursed for monies spent to carry out the advertised service guaranteed but to date this hasn’t been honoured. Also the promised works needed on the motorhome such as the front skylight replacement to make it fit for purpose have not been honoured. We’re looking at requesting a chargeback with our bank as calls and emails fall upon deaf ears! We most certainly wouldn’t recommend them to anyone thinking of purchasing a motorhome and we’ll be giving them a miss at the Caravan and Motorhome show at the NEC in the near future!

River Motorhomes sold us a second hand Autotrail back in January 2023. The vehicle was not ready for collection even after a month of paying a deposit. Even when we paid in full the vehicle was still not ready and was told to take it away and snag it. Numerous faults and issues were noted, included damage that wasn’t there when we viewed it. The vehicle has been back to River Motorhomes on numerous occasions after breaking down on every trip we took in the first year. Thankfully, we had own recovery insurance in place. Since then the vehicle has still continued to have faults which has resulted in us paying out a lot of money in excess of £1,000 to get to the bottom of the electrical fault alone. Even now, it is still not at the standard it was promised and we have been left with a damaged leaking roof which was caused by them and only a strip of tape has been used to repair the entire length of the roof. They would not refund or replace and continue to not reply to any correspondence. Very poor customer service, untrustworthy and incompetent service teams and dishonest management.

Collected our new motorhome from the Hereford branch today.
Great service with great prices. No pushy salesmen and lots of choice at their new site. All staff have been helpful with our many questions along the way both face to face and via the telephone.
Very helpful handover today and totally stress free.
Thankyou

Rivermotorhomes Hereford, highly recommend a visit
I have recently visited river motor homes in Hereford & feel I need to share my experience there.It was amazing!Absolutely no pushy sales person,the very opposite! All motor homes are unlocked,so could browse each one I was interested in without someone breathing down your neck.John left me to browse but anything I was interested in was soon available & I did actually take two out for a short drive,again no pressure.I was actually advised to go home & think things through & come back again anytime.I did actually go back the next day,still couldn’t decide.So to date,I haven’t actually purchased a motorhome yet but I can highly recommend this company they have some amazing motor homes at exceptional prices & hopefully one day very soon,I will purchase one from them.