Ripples Anmeldelser 131

What an awful company. I can only agree with the other reviewers as we have suffered a similar experience with the franchise in Reigate.
We paid Ripples a significant sum of money in full for a new ensuite bathroom which should have been finished by the end of July. Suddenly goods stopped being delivered with little or no apology or explanation. The shop manager/designer was next to useless and seemed to know nothing. We had to contact the owner of the franchise and threaten to sue the company before some of our goods were delivered. We finally received the basin/vanity unit (worth £2,000) on 4/09/19 but only after we commenced legal action. There is little or no customer care and you are fed a pack of lies.

One of the worst experiences with any business I have ever had! Interested until they have your money. It took not 4-5 weeks to finish a small bathroom project, but over 3.5 months and a different builder to complete the project!

We chose Ripples because of the quality of the initial design, excellent products and the Ripples promise of a smooth experience. In reality, the sales pitch could not be any further from the very disappointing - exhausting, frustrating and shambolic - installation process that we’ve experienced.

We experienced a range of issues with the bathroom design and installation which needed to be resolved by us (an exemplary rather than exhaustive list):
• Wrong measurements for an alcove in the installation plan.
• A number of items and their location in the bathroom was not specified in the installation plan.
• A myriad of items needed to be sourced by us at an ad-hoc basis (quite often at very short notice). This would have been fine had we actually been aware we needed to do that – but this was not discussed or pointed out during the design process.
• A valve for our bathtub was missing and we ended up with water running in our bathtub in our absence – for over 8 hours.
• Walls inside and outside (hallway) the bathroom were left with holes and were not preferred for decoration.
• The marble – again, at no point in the process was it mentioned that the marble could only be measured once the rest of the bathroom was installed, and that we would have to wait extra 2 weeks (or in our case, 5+ weeks) for that.

As mentioned by other comments, Ripples did not provide proper aftercare services. At times, our emails were answered with uninterested, bordering on rude, replies; the word “apologies”, shockingly, never featured! Please see example below (email from 28 February 2019): “I recall saying to you your room will be a likely 4 week fit. Which, trust me some installers would complete in that timeframe. …” If other installers could have completed the bathroom project in such a timeframe, we struggle to understand why we were left with a Ripples recommended builder, Jon Kelson, who promised to complete it in 5 weeks but hasn’t delivered this promise?!

Below a summary of key issues with Ripples' recommended builder:

We have had numerous issues with Jon Kelson’s work throughout our bathroom project. He came recommended by Ripples in Bath. Jon’s work was often of poor quality (e.g. grouting between tiles had huge gaps; walls were left unfinished and needed further preparation before decoration). Please find below a couple of exemplary issues:

Complete lack of respect for us and our home - Jon has failed to show any regard for the fact that he was working in a flat in which we live or pay any attention to a range of things we did point out throughout the bathroom project. His hearing seemed selective and he once even admitted that he was not listening when we discussed a point! To illustrate his lack of respect for our home: he, for instance, used our roasting tray (kept in the oven) to catch some water as part of his work and put it back in our oven dirty. He did not mention this to us, and we were frankly shocked to find the tray both wet and dirty. His words the next morning were literally “I thought you might wonder….”!

Keeping the flat even vaguely clean was also not at all on his agenda. Porcelain tiles for our bathtub were cut in our flat with the main entrance door open! This not only disturbed our neighbours and left the staircase dirty (which we had to clean after we came home from work at 7pm), but our entrance hall and kitchen were covered in a thick layer of black dust. When we asked that any more tiles be cut downstairs in the street, the response was “It’s too far to walk”.

It took over 4 months to complete a simple en suite. We paid in full early, and then found that goods were not available (and Ripples did not know where the goods were despite endless chasing) and this led to endless delays and excuses.

The quality of their products is poor and they really don't care once they have your money.

I would strongly recommend that people do not use them as it has been one of the worst experiences that I have ever had.

We dealt with Tunbridge Wells Ripples.

Ripples of bath .Total waste of time !!, take your money then wait & wait & wait for delivery only to keep letting you down but always the suppliers fault ?? Every time you call them the person dealing with it is on holiday how convenient, please don’t make the mistake of using this company in the bath area

This was the most awful company I have ever dealt with. Paid in full for 2 bathrooms and a cloakroom. We were left without working bathrooms for months as the products were not ordered. They ended up supplying and fitting the wrong shower tray and enclosure. Fed nothing but lies; no apologies, and no one cares. I had to take over the management of the projects myself. Very nearly had to take them to court. I honestly cannot emphasise enough how much to avoid this company.

Really awful experience with this so called prestige company. They over promise and under deliver. They may look the part but don’t be fooled by this franchise. So many errors made by the Hassocks (Brighton) branch. Amongst other things we experienced problems and errors with the design (we were recommended a shower which wouldn’t physically fit in the small space), incorrect calculations of tiles (they over ordered and refused to refund the £300 due to their error until I queried it and was told they didn’t refund and that was there policy and they under ordered on the floor tiles too, wrong products delivered, massive delays in deliveries despite having 3 months before our fit date having huge implications for tradesman booked for the fit, no individual responsible for owning the project so lack of continuity. And there were many many more. No apologies or acknowledgement of all the issues when they occurred and blame was passed to the tradesman fitting the bathroom. Failed to deliver all the products. All the delays and errors meant our 10 day project took 3 months. Would steer clear at all costs - just wish I had known how incapable they were before they got me to sign on the dotted line. We naively thought paying a premium would equate to high customer service and this was far from the truth. Once they have your money the service levels drop. Feel free to pm me for any more details. I wouldn’t want anyone else caught out

Poor service post sale and fitting. Newbury branch
We have a few issues that are taking a long time to resolve.
This is a shame as the Bathroom looks great and the finish is excellent.
Work team recommended by Ripples to fit the bathroom did an excellent job even though it took 6 weeks to complete!
There are just a few annoying issues that are taking a long time to resolve and i have to keep chasing them. Get the impression we are forgotten about.

Jo in Reigate offered a bespoke service that delivered the Most beautiful
bathrooms, quite outstanding and delivered to the highest professional standards, and all this with a lovely sense of humour and charm. She listened and anticipated exactly what was wanted - I am truly delighted with the result and couldn't recommend her more highly . There were no issues in timescale or with delivery. It was ordered, arrived, was fitted and is beautiful - fabulous! Quality is definitely worth going for!

Delighted by our experience with Ripples. Wouldn't hesitate to recommend and will definitely be returning to get our ensuite bathroom designed.

Badly finished and uninterested in putting right. Too many issues to list.

Complete lack of customer care.