To start with, I bought the TV through the website, which was really easy, after seeing it in a different shop at a much higher price. I was kept informed all along about delivery with emails and te... Se mere
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Se, hvad kunderne siger
I had never heard of you until my son in law recommended. We wanted a small TV for a spare room but were overwhelmed with choice. I really liked the layout of your website and the questionnaire to hel... Se mere
Virksomheden har svaret
Went looking for a turntable to see what was available within my price range. Received excellent advice from some really friendly knowledgeable staff. Came away extremely satisfied with my new turntab... Se mere
Virksomheden har svaret
When my Denon cd player decided to bite the dust following seven years loyal service, I turned back to Richer sounds and replaced it with a current version but with upgraded speakers. Far better deal... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
3 - 4 Hankey Place, SE1 4BB, London, Storbritannien
- 0333 900 0065
4,9
Fremragende
21 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
From start to fininish excellent…
From start to fininish excellent service including delivery men very polite.I started using Richer sounds from 1979 at London Bridge your first shop.
6. juli 2026
Besvarelse fra Richer Sounds - Websales
Thank you for your 5 star review!
Wouldn’t buy a tv anywhere else
Wouldn’t buy a tv from any other company. Good price and great service. TV arrived damaged presumably during transit. Called customer service and issue resolved easily and swiftly with replacement sent and original collected.
7. juli 2026
Besvarelse fra Richer Sounds - Websales
Thank you for your wonderful feedback
Great Communication and Ease of Service
Very easy process to buy product, Great Communication, Highly Recommend.
1. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Brilliant experience and service
Brilliant experience and service! Ordered and was delivered next day! Great price and well packed. Mega happy.
7. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
TV Deal
Got a larger TV plus long guarantee for similar price to a smaller tv + independent guarantee at another retailer
7. juli 2026
Besvarelse fra Richer Sounds - Websales
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Websales
Thank you for your 5 star review!
Consistently excellent…
The item was delivered quickly and is exactly as described. I was kept informed throughout the order process.
Richer Sounds are consistently excellent and I am always confident about ordering from them.
7. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
ALWAYS HAVE BEEN AND STILL THE BEST…
ALWAYS HAVE BEEN AND STILL THE BEST RETAILER OUT THERE
4. juni 2026
Besvarelse fra Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Besvarelse fra Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent company to deal with
Excellent company to deal with. Great prices and the 6 year warranty is fantastic. One thing I would suggest is being able to check local stock online rather than calling the store. Have bought items from this company for years and they never let you down. Delivery was also excellent.
7. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent experience from start to…
Excellent experience from start to finish. The price was very competitive, the ordering process was quick and easy, and the delivery was fast and well organised. The amplifier arrived in perfect condition and was exactly as described. Richer Sounds is a company you can trust, with great customer service and excellent value for money. I will definitely buy from them again and highly recommend them to anyone looking for quality audio equipment. Thank you!
7. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
The product was exactly what I wanted
The product was exactly what I wanted, L have owned a Denon amp for 25years plus and have been very happy with it sadly it stopped working through the tv/ee box.So I brought one from Richer Sounds and you give a six year warranty so no brainer.
6. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Really helpful website
Really helpful website, with good pricing information. Price was good too
The delivery service (Furdeco) was brilliant. They were on time, polite and helpful - which we all know can make or break a purchase experience.
6. juli 2026
Besvarelse fra Richer Sounds - Websales
Thank you for your wonderful feedback
Great prices and great selection
Great prices and great selection! Easy to shop, easy payment and finance options and great quality, highly recommend!
6. juli 2026
Besvarelse fra Richer Sounds - Websales
Thank you for your wonderful feedback
Besvarelse fra Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Needed to find an item
Needed to find an item, nobody else had it around me other than Richer Sounds or Amazon and I dislike giving money to Bezos. Arrived quickly and worked as needed.
6. juli 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Websales
Thank you for your wonderful feedback
Good price and good service
6. juli 2026
Besvarelse fra Richer Sounds - Websales
Thank you for your 5 star review!
A great range of products
A great range of products, competitively priced, quick & easy check-out.
27. marts 2026
Besvarelse fra Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Faulty TV
Faulty TV, called for help, needed to jump through hoops, take photos send videos, then something else, then when called, the team had gone home, i could buy one but not gey it replaced, hassle hassle hassle. Dont like poor service after purchased, don't be buying again fro richer sounds. If you can sell me an item till 8pm you should be able to deal with issues until 8pm or whatever time you close sales not oh its 5 o'clock quick scarper so I don't have to deal with a return.
6. juli 2026
Besvarelse fra Richer Sounds - Websales
I was of course concerned to read about the problems you experienced with your faulty television, and the subsequent replacement arrangements.
From investigation, I understand that the product was indeed successfully replaced within 48 hours of the fault being reported, so whilst I appreciate it may have appeared that the issue could not be progressed because the relevant team had finished for the day, in practice the replacement had to be arranged through a courier service and would, therefore, have needed to be scheduled in advance regardless. I want to assure you publicly that we always prioritise customers with faulty products, so if for any reason you felt like we failed in our duty of care to you, I apologise sincerely.
I will be reviewing the timeline with the team involved to understand where we could have made things simpler and more efficient, and furthermore a member of my team will also be in touch directly to make sure all is now well. Hopefully you can see from the 98% of positive reviews on Trustpilot that these problems are indeed rare, but I'm sorry for what happened on this occasion.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
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