Richer Sounds - Southgate Anmeldelser 

1.479
•
TrustScore 5 ud af 5

4,9

157-159 High Street, N14 6BP London, GB

•

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I cannot fault Richer Sounds in Southgate or their approach to customer service. They have bent over backwards to help resolve a problem with my vinyl player and Dan was an absolute superstar. He li... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employee... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Recently bought LG OLED48C54LA after popping in to see the various Tv's. A great choice which was recommended by the guys in Southgate. Excellent service, outstanding service ,very helpful and next da... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We’ve bought a few tv’s from Richer Sounds, Southgate and have been served by Dan. We’ve always received fantastic customer service and expert advice. The staff here are knowledgeable and the p... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. også i
  3. Elektronikbutik
  4. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

  • 157-159 High Street, N14 6BP, London, Storbritannien

  • 0333 900 0085

4,9

Fremragende

TrustScore 5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(1.479)

24.500 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

My BluOs device

My BluOs device, purchased the previous year, had stopped working and I was asked to bring it into the store. It took the manager 15 minutes to test the device and confirm a fault. I was provided with a new replacement device within 24 hours.

24. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Just wanted to say Daniel at Richer…

Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very happy with my new equipment. Thank you very much.

25. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

I have nothing but great things to say…

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much effort. When my system was delivered after a week I realised I had made the wrong choice on the speakers, they did not fill my room. I called the store and they we're so accommodating. I was able to return my speakers and they did a special order from Kef for speakers they do not generally stock. The customer service was exceptional, I highly recommend Richer Sounds, especially the Southgate store. RS now have a customer for life, 5*

24. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Had an issue with an open box item

Had an issue with an open box item, the store was excellent in resolving my issue and did a great job in making things right. Thank you

20. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Ali at the Southgate branch was…

Ali at the Southgate branch was extremely helpful and knowledgeable. I will definitely seek him out for my next purchase.

22. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Marantz AV10 and Amp 10 is a fantastic…

Marantz AV10 and Amp 10 is a fantastic buy, sounds great and looks gorgeous. Big thank you to Mac for helping with the purchase great service.

4. juni 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Bedømt til 4 ud af 5 stjerner

Good service

You had the to I wanted in stock. The salesperson was knowledgeable and helpgul

17. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for the no nonsense feedback - just how we like things!

The Customer Experience team

Bedømt til 5 ud af 5 stjerner

I thought I had a problem with my Fiio…

I thought I had a problem with my Fiio DM13 but your staff checked it over and explained how it worked ( the instructions were poor)
I also easily changed faulty headphones - so overall a really good experience

15. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 4 ud af 5 stjerner

Sales person was excellent

Sales person was excellent. It's not your fault that the Denon was a bugger to set up.

11. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thank you for your kind feedback about our colleague which I will pass on, apologies of course that you experienced some set up issues.

I will arrange for the team to get in touch and make sure all is now well..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Great service and support

Great service and support, perfect advice. Beats all the other major stores I've been to, especially in value for money.

10. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Excellent service by very knowledgeable…

Excellent service by very knowledgeable staff who couldn’t have been more helpful. After sales service recommending an installer was also first class. Very happy to have made our purchase at Richer Sounds, Southgate.

11. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Very helpful and courteous

Very helpful and courteous. Knowledgeable about products.
Service was quick and TV was delivered next day.

9. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bedømt til 5 ud af 5 stjerner

Spot on

I badgered Dan constantly with questions and in all honesty, I cannot fault the support and assistance provided.
Always available to take my calls and the order to delivery was spot on.
I have used Richer Sounds a number of times and there is a reason why I keep going back.
Thank you

9. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 4 ud af 5 stjerner

Nice listening room

I enjoyed being able to listen to some speakers in the listening room. I would recommend both Ali and Hudson at your Southgate premises. The only popint that let the service down was that I came in on Friday and ordered some speakers that you had to order in and I was advised they would be in for collection on Monday. I called on Monday to find out they had missed the deadline on Friday and would now be arriving on Tuesday. A simple phone call to update me would have saved me allocating a wasted day to set my system up. I will try to use Richer Sounds when I can.

7. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thank you for your review and kind recommendation, we agree about the phone call which should have taken place and have asked the store manager to discuss with the team.

Many thanks again for supporting local business.

The Customer Experience team

Bedømt til 5 ud af 5 stjerner

Really helpful staff

Really helpful staff, I did not need delivery immediately and they happily agreed to hold my products until I need them. Great price too, cheapest I could find.

7. juli 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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