Richer Sounds - Southgate Anmeldelser 

1.430
TrustScore 5 ud af 5

4,9

157-159 High Street, N14 6BP London, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Excellent service by very knowledgeable staff who couldn’t have been more helpful. After sales service recommending an installer was also first class. Very happy to have made our purchase at Richer So... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I thought I had a problem with my Fiio DM13 but your staff checked it over and explained how it worked ( the instructions were poor) I also easily changed faulty headphones - so overall a really good... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I badgered Dan constantly with questions and in all honesty, I cannot fault the support and assistance provided. Always available to take my calls and the order to delivery was spot on. I have used... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Very competitive price and very helpful and pleasant sales staff. However the most impressive feature was the help I received when there was some difficulty in connecting the TV to the Wifi signal.... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

  • 157-159 High Street, N14 6BP, London, Storbritannien

  • 0333 900 0085

4,9

Fremragende

TrustScore 5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(1.430)

24.651 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Very competitive price and very helpful…

Very competitive price and very helpful and pleasant sales staff. However the most impressive feature was the help I received when there was some difficulty in connecting the TV to the Wifi signal. Mak (deputy manager) came to my home to try and solve the problem and arranged for the TV to be collected for more tests. He then diagnosed the problem and told me how I could solve it in conjunction with the broadband service provider. I felt he 'went the extra mile'.

14. juni 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Great service from RS Southgate staff.

I have purchased a number of TVs and AV from RS over the years. I have found telesales could do with a little more training as they cant answer specific questions very well. However, I have found Southgate staff are brilliant. They are knowledgeable, not at all pushy and they make me feel at ease with the service and my choices.

12. juni 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Excellent service in the Southgate…

Excellent service in the Southgate store.

Mak was patient, well informed, polite and really helpful in explaining the TV options. It was so much better to talk to someone in-store than face a barrage of choices online. Plus the price was very competitive.

11. juni 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Impeccable service

I got in contact with Ali about advice for a small set of hifi bookshelf speakers,for a small room.I did have a couple in mind and went on the recommended dali sonic 1 speakers.he gave me a great deal which I immediately went for.I paid for them at around 3pm and received them the next day,which was incredibly quick.The speakers are absolutely perfect.I would definitely recommend richer sounds,especially ali as he was very helpful answering all my questions.probably the best hifi store in the uk with incredible stock and knowledge.Will carry on buying from them.

10. juni 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Excellent as always. Thanks.

Customer Service has always been great. I was able to bring my speakers in, hook up to various Amps and test in their sound proof room without hassle or sales pitches.

Then got delivered to the store what i wanted for safety and received a phonecall when it was ready.

Staff are always polite and willing to discuss your needs. And the stores are well laid out.

Top notch.

6. juni 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

Asked for the product that I had a…

Asked for the product that I had a photo of on my mobile 📱 and the order was completed in a very pleasant and efficient manner. Thanks

6. juni 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Great price, product and service

I ordered a new tv online, at a great price, to collect at the southgate store.

Staff were great, especially Mak who helped me load an oversized screen into an undersized car!

5. juni 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Great service and advice as usual

Great service and advice from Mac, as usual, and good pricing. Delivery absolutely on time as promised.
All round perfect.

3. juni 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

Amazing customer service !!

We wanted to upgrade our tv experience and on receiving an email with offers we went to the Southgate store to seek guidance on our possible purchase. We spoke to Dan who gave his informed opinion and we purchased a LG TV + soundbar. What sets Richer Sounds apart is the after sales service, so Im not a techie and struggled with the set up, but I called the store spoke to Dan a couple of times and the installation was completed. Many thanks !!

31. maj 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Easily the best place to buy a TV

I called the telesales phone number and was put through to the Southgate store. Steve answered quickly and was knowledgeable about the TV I was after. He promptly found the credit on my account from a previous warranty claim and this was applied without issue. My TV was with me the next day. Fantastic service and I wouldn't go anywhere else for a TV!

29. maj 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Outstanding service from Dan at the Southgate Branch

Dan in the Southgate Branch was exceptional. Knowledgable, polite and genuine. Made my purchase quick and easy. Absolutely loved the experience with Dan, and for sure, I will be popping back to see him on my next purchase!

5. juni 2026
Uopfordret anmeldelse
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

I recently bought a TV from Richer…

I recently bought a TV from Richer Sounds in Southgate and had a very good experience. The staff were extremely friendly, helpful and professional throughout. They took the time to answer my questions, explained the options clearly and helped me choose the right TV without any pressure.

The whole process was smooth and pleasant, and I felt well looked after as a customer. It is great to receive this level of personal service.

Highly recommend Richer Sounds Southgate, especially for their friendly and helpful team.

28. maj 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

we spoke to your employee at Southgate…

we spoke to your employee at Southgate re a new stylus , he said they had them in stock and would put one aside for when my wife called in. Due to parking problems on the day , I dropped my wife off at your store , the stylus was there for her and was shown how to fit it. Great service and price.

26. maj 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Amazing store with very knowledgeable staff….

Amazing store with very knowledgeable staff, two people who stand out are Dan and Mac.
I spoke with Dan on the phone and he explained everything I needed to know about the tv I needed.
When I visited the store in Southgate I was greeted by Mac who was very helpful and went over and beyond to help me.
I explained I’d already spoken with his colleague and knew what I wanted.
Mac arranged for delivery the following day!
I would highly recommend this store.

21. maj 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thank you for your wonderful feedback

Bedømt til 5 ud af 5 stjerner

Dan at the Southgate branch was very…

Dan at the Southgate branch was very helpful with advice and arranging next day delivery for my projector screen.

18. maj 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 3 ud af 5 stjerner

Staff helpful

Staff helpful - but IT can be complicated -! We both ended up reading the website - which I had already read before I entered the store. Having said that it is much better to buy in store than on line to make sure that you get what you want

18. maj 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for leaving your feedback, although I was sorry to read there was a lack of clarity with our listing. I will arrange for our customer service team to get in touch with you to find out more, with a view to clarifying for other customers, as well as putting things right with you..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Swapped the wrong product with no problems

My elderly father bought a TV and when he got it home, he realised it was too small. The Southgate store couldn't have been more helpful and kind. They immediately helped him choose the right size and refunded the first one. With no complaints and all smiles. Couldn't recommend them more highly.

17. maj 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

I travelled to this store to collect an…

I travelled to this store to collect an item. The welcome was great, staff very friendly and helpful. Loved it…..

14. maj 2026
Richer Sounds - Southgate-logo

Besvarelse fra Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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