Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Se mere
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Se, hvad kunderne siger
I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining... Se mere
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I have used Richer Sounds a number of times and always found them to be helpful and competitive. On one occasion a few years ago, I did have a TV fail and their 6 year guarantee proved invaluable, wit... Se mere
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Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
73 Main Road, RM2 5EL, Romford, Storbritannien
- 0333 900 0041
4,9
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
It was made very straightforward
24. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for the feedback, we're really glad to hear the store team in Romford ensured the purchase went smoothly for you.
The Customer Experience Team
Went to our local independent and they…
Went to our local independent and they were really not interested.
Phoned RS and 40 minutes later purchased new amp and arranged installation.
Very helpful
20. juni 2026
Besvarelse fra Richer Sounds - Romford
Thank you for your 5 star review!
Joel was a pleasure to deal with
Joel was a pleasure to deal with; very knowledgeable and helpful
17. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service & very helpful & if…
Excellent service & very helpful & if you order something it’s delivered even to their shop very quickly. I’ve bought a lot of hi Fi equipment from Richer Sounds over the years & I’ve always had excellent service highly recommended thanks.
17. juni 2026
Besvarelse fra Richer Sounds - Romford
Thank you for your 5 star review!
I have bought all my audio from
I have bought all my audio from
Richer sounds romford.
They give good customer service the after care is great and they know what they are talking about.and thanks alot Graham & Joel for going that extra mile. Kevin flynn
17. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for your feedback, great to read you were happy with our service.
Great experience overall
Great experience overall
Ordering online was easy, pricing was right, and collection from my local shop was straightforward.
15. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service as usual
Excellent service as usual. The team here are always very helpful
12. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Romford
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Besvarelse fra Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Friendly and knowledgeable
Friendly and knowledgeable, staff where more then happy to help, explain and demo anything. They arranged for our order to be sent straight to our house once it was in stock, which made it even easier.
6. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for your 5 star review, we look forward to seeing you again next time
The help i relieved was great
The help i relieved was great, I had a lot of help in which tv to buy, I returned a couple of times with small problems and manger and staff was very helpful, after this experience I will return for my electrical goods rather then go to currys
10. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very professional service and Manager…
Very professional service and Manager spent a lot of time with me answering several HiFi questions.
This level of service is why I shop at Richer Sounds.
9. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Besvarelse fra Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Great in store service
Great in store service, staff knowledgeable and friendly and Competitive pricing.
8. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for taking the time to leave us such a positive review. I’m really pleased the team provided the type of service we're known for, and that the price was what you expected.
We really appreciate the feedback and hope we can earn that fifth star next time.
Many thanks
The Richer Sounds team
Great service and knowledge as always
Great service and knowledge as always, Richer Sounds Romford a great experience...Thanks Guys. Thanks Richard, got just what i wanted.
6. juni 2026
Besvarelse fra Richer Sounds - Romford
Thank you for your 5 star review!
Excellent customer service from start…
Excellent customer service from start to finish. The staff were friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured to buy. They gave honest advice and helped me choose the right product for my needs. The whole experience was smooth, and I really appreciated their professionalism and attention to detail. I would definitely recommend Richer Sounds to anyone looking for great products backed by outstanding customer service. I'll happily shop here again.
5. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really well communicated click and…
Really well communicated click and collect. Romford store always friendly and efficient.
3. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for your kind review, we look forward to your next visit.
Very good staff.
30. maj 2026
Besvarelse fra Richer Sounds - Romford
Thank you for your wonderful feedback
Efficiency and effectiveness of the…
Efficiency and effectiveness of the order process was good. Staff were helpful. Product was good but the screen is quite dark, so you have to adjust to a non eco friendly setting.
1. juni 2026
Besvarelse fra Richer Sounds - Romford
Thanks for taking the time to leave your review. It’s great to hear the ordering process and service worked well, although I’m sorry the screen hasn’t quite met your expectations out of the box.
If you would like to discuss that issue further of course do get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks
The Richer Sounds team
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