A great price a further reduction after purchased rang and a refund was made with no quibble. All the personnel I spoke was most helpful. The TV was delivered the next day at no extra cost The five s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great and very fast service from the team at Reading, got what I wanted and also price matched to another retailer with no hassle at all. I will check them out first for future purchases
Virksomheden har svaret
I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... Se mere
Virksomheden har svaret
My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
114 Oxford Road, RG1 7NE, Reading, Storbritannien
- 0333 900 0044
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Timely and extremely helpful advice!
Timely and extremely helpful advice! I was about to order when it was suggested that for our particular needs and circumstances, an alternative product would serve our needs better!
27. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Easy to order and delivery was prompt…
Easy to order and delivery was prompt and easy also. Price of TV was very reasonable and competitive.
27. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Called ahead to reserve 2 items
Called ahead to reserve 2 items, discussed with Steve when I got there and decided to change to a single bteer specified item - great service and advice as always
27. maj 2026
Besvarelse fra Richer Sounds - Reading
Thank you for your 5 star review!
Excellent service
Very impressed with visit to store and the attention given by Dan. He listened to my requirements and proposed several options within my criteria as well as pointing out special deals available. Pleased with my choice. Took TV away with me and decided to defer decision on sound bar deal, but subsequently decided to proceed. When I telephoned Dan he discovered an additional reduction on the TV which he retrospectively applied so making the sound bar an even better deal. And delivered next day. Most impressed and very satisfied.
26. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
Top salesman Rory
23. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Besvarelse fra Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Besvarelse fra Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
i visited a RS shop recently to listen…
i visited a RS shop recently to listen to bookshelf speakers and came away dreaming of a floor standing model made by Dali. It was important to see and listen to various speakers to get a better sense of what was out there, their qualities and to help define what I wanted in a speaker. I appreciate all the time Rory gave me.
19. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your feedback, great to read you were happy with our service.
Order done on line very easy and…
Order done on line very easy and delivery was prompt so would definitely use again.
19. maj 2026
Besvarelse fra Richer Sounds - Reading
Thank you for taking the time to leave us your review, it's great to hear all went smoothly and that you will consider shopping with us in the future!
Hopefully next time we will able to attain a full five star review, and of course if there were any areas you feel we could have improved within this time, we're always glad of feedback and can be contacted via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Besvarelse fra Richer Sounds - Reading
Thank you for your 5 star review!
Exceptional service from Richer Sounds Reading.
I have used Richer Sounds Reading on a number of occations and have always had a great experience. 18 months ago I had the itch to upgrade my 40 year old speakers so arranged a Demo with James who was very helpfull. I ended up liking the Dali Oberon 5 which were over my budget so I didnt purchase. Due to recent price drop I decided to try again. This time I saw Rory who allowed me to trial the Oberon 5 at home as I was worried they might be too much for my small living room. This really was helpful as it proved I was right to be wary, so on return Rory demoed some smaller speakers and I decided on Warfedale Evo 5.1 . I was also allowed to trial at home the shop units, which I was happy with and so went ahead with the purchase. At no time did I feel pressured to buy and the advice was appreciated. Thank you all at Reading branch .
8. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
James was very helpful and informative
James was very helpful and informative. Overall a very good experience.
16. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Great service !
18. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your kind review, we look forward to your next visit.
Everything from ordering to delivery…
Everything from ordering to delivery went very well.
11. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great and helpful service over the…
Great and helpful service over the phone and safe, timely delivery.
14. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Reading
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Nice and helpfull.
They are a well run,friendly and helpfull team. Richer sounds should be your first port of call for all things HI-Fi. Thier TV's aren't bad as well!
9. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great experience
Great experience, exceeded expectations. James was very helpful. Will use again as an alternative to defaulting to buying online.
8. maj 2026
Besvarelse fra Richer Sounds - Reading
Thanks for your great feedback and for supporting local business.
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