Richer Sounds - Norwich Anmeldelser 

I popped into the Norwich store on the 18th May, for the first time, to look for a new turntable.

Far too often in retail, I feel that people are quick to complain about poor service, yet rarely feedback on exceptional service.

Roger’s friendliness, knowledge and advice were something that I think is pretty rare these days, so I just wanted to reach out and say thank you, firstly to Roger for helping me to make an informed purchase and secondly to Richer Sounds.

I will definitely be returning at some point and this experience is a massive part in why I will certainly return.

Thank you again!

disappointed that fixings in rear panel screw sizes not given.
l had to visit B&Q to buy correct size screws/bolts to secure wall mounted having discovered correct sizes.
Also no timed switch off control as on previous Samsung.

Roger was very knowledgeable and helpful. He explained well the pros and cons of different choices and helped me to work out exactly what I wanted. My speakers were delivered the following day and I was kept informed about when they would arrive.

Knowledgable, friendly staff who actually remember you when you contact them, even though it is fairly infrequent as I don't buy audio visual equipment very often. The range of stocked items is also pretty impressive.
The option to arrange a specific time to go in and view/purchase the equipment outside normal opening hours is also a major plus. And they even offer to cover car park costs if relevant!!

Needed a tv suitable for very elderly mother, to be delivered this Saturday when I would be there with her. Jon from Norwich was really helpful and suggested a brand I had never heard of, simple to install and operate. Also voice commands.
Mind you getting mum to speak to a remote control is going to take some doing!
Jon also recommended an installer, luckily I didn’t need him. Received the CELLO 50” this morning. Brilliant clear, step-by-step, installing instructions (and pictures). Hey presto we have a functioning TV. Can’t believe I managed to install without any outside assistance. More importantly mum has a working TV again.
Very pleased with the exceptional customer service from both Jon and the delivery team from BJS.
Would highly recommend.

Firstly I was one of the persons to shop at Richer Sounds at London Bridge years ago, on their opening with their shop. When my Denon Amplifier recently finally failed after many years of faithful service and could not be repaired, I first sort at Richer Sounds Norwich.
I choose an amplifier of another make, and it was installed by one of their staff.
Everything was 100% plus.
I would advise any persons seeking Hi-Fi equipment to firstly contact Richer Sound. They won't be disappointed.
I wish all concerned, my best wishes.
I hasten to add, the equipment is great and working perfectly. I am very pleased with my purchase.
Many Thanks.
Haylyn Challis

Great experience. Staff is very polite and helpful. As an ex salesman I have a little advice. When you selling TV, you can always offer some accessories to top up your sale. Like a soundbar for example. I brought my TV home and realised that it would be great to improve the sound and got soundbar from another trader.

My purchase for a Christmas present was faulty and returned for another one— this took 4-5 months to arrive but it was out of stock therefore unfortunate— your staff were apologetic but I had to wait — they come across as an honest bunch — upon arrival I was instantly informed and all good. I will call again.

Thanks Tony. Friendly first class service. Expect nothing less from Richer Sounds.
Very accommodating and understanding.

I purchased a product online from Richer Sounds. It was delivered quickly and appeared to be good quality (Soundbar and surround speakers). Unfortunately, the sound quality wasn't great. I also needed support from the manufacturer (Samsung) when setting it up as one of the surround speakers just wouldn't associate with the system. Phoned Richer Sounds support (UK based) very helpful, talked me through the process which we agreed I would go to a local store and discuss alternatives. Went to store, very helpful and knowledgeable staff helped me choose a new product, arranged collection and delivery. Everything resolved in less than a week. Thank you Richer Sounds and your Norwich Store and customer services on the phone. Great service!

I have made purchases from Richer Sounds before and I am pleased that they were able to offer me a very good deal this time.
Matt. was very helpful and went to the trouble of contacting an installation firm to set up of new TV. Unfortunately, the firm did not get in touch as requested and in the end I had to make other arrangements. Whilst this is not directly Richer Sounds fault. I think they should, perhaps, review who they use as their contractors.
Delivery was, as usual, very good and the delivery firm used very helpful.
I will definitely make Richer Sounds my first stop for any future purchase.

Easy and efficient. Great combo of buying online but also being able to pick up from a local store with friendly, helpful staff.

Great company, well packaged. Tv was great!

Customer service was spot on. Helpful and knowledgeable without being patronising. All items in stock, cables made up and ready on collection. Even helped carry items to the car parked down the road.

Pleasant staff and very knowledgeable. Happy to suit our arrangements for picking up goods. Great choice and great quality goods. Thank you.

Seb was not only really knowledgeable but also very helpful and personable. I am really pleased with the service, cannot wait to get my new tv up and running, would highly recommend.

Great advice and help to understand my hifi needs at a great price. When collecting they insisted on carrying it to my car parked nearby.

The manager at the store was so helpful. Didn’t have the Sonos Ace available in store and needed them urgently as a gift. He said he could order them for next day delivery but even checked other stores locally for me as well to check their availability. Went above and beyond and always friendly and knowledgeable service without any selling pressure. Would go nowhere else and bought them for next day delivery.

The day I went to the shop to look for my hi fi the guy spent ages with me and talked me through different items. After it was delivered I set it up and had a couple of problems so my wife rang the shop and within half hour a young man was at our house and sorted it out for me I couldn’t thank them enough

Staff great helpful