Richer Sounds - Norwich Anmeldelser 

2.045
TrustScore 5 ud af 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I ordered a TV online for collection in the Norwich store, but after making the payment I realised that there was a better model for not too much more money, that I preferred. The Norwich store (Jon)... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

  • 21 St Giles Street, NR2 1JL, Norwich, Storbritannien

  • 0333 900 0046

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

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Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(2.045)

23.568 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Knowledgeable and customer focussed

Knowledgeable and gave time to us as customers, listening to what we thought we wanted and guiding us as and when required. No pressure selling. First class!

18. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

No fuss

No fuss. Pleasant.

19. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Excellent service from Tele sales team…

Excellent service from Tele sales team , Kept informed of Delivery, Arrived on time , very good experience from start to Finish , would definitely recommend

19. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Great shopping experience in Norwich…

Great shopping experience in Norwich store. Ended up buying a cd player for less than I planned to based on staff advice. That doesn't usually happen in retail? Asked me what else I was using, amp, speakers etc and recommended accordingly.

11. januar 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Very professional conversation over the…

Very professional conversation over the phone. Good advice and recommendations. Brilliant delivery service. Received the following day of order.

18. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thank you for your 5 star review!

Bedømt til 5 ud af 5 stjerner

good website and excellent product range

good website and excellent product range and support. have used richer sounds on several occasions. efficient service and advice if needed

9. oktober 2025
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Helpful and knowledgeable people

Helpful and knowledgeable people, excellent high end audio equipment to choose from.

28. august 2025
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Samsung 83" tv qes90f

I bought a TV and a sound system from Richer Sounds a few years ago, and at the time, I was very impressed with the service and the deal I had. Because of this, I've just bought a new TV from them again; the salesperson, called Seb, was very patient and had good product knowledge, and yet again offered me a fantastic deal, which could not be matched anywhere else. The TV's picture & sound quility is amazing, and very easy to set up.

17. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Amazing service as always

Amazing service as always. It’s been some years since by last visit but everything is as it should be: friendly, helpful and relaxed service.

21. marts 2026
Uopfordret anmeldelse
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Bedømt til 4 ud af 5 stjerner

The notification system…

The notification (via email) system failed and I had to ring up the store. However that worked and I later bought a product.

15. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks very much for the positive feedback although I’m sorry to hear the email notification didn’t work as it should on this occasion. It’s great to know everything worked out in the end of course but if you do need any help, you can e-mail us via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Seb in Norwich was excellent

Seb in Norwich was excellent
He listened to what we wanted and needed and his advice paid off
Very pleased with the new Marantz set up

14. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Always a professional approach to the…

Always a professional approach to the customer and their interest in a product they are looking into or aquiring, very good knowledge of the products they hold in stock and the accreditations and causes that are featured on the back page of the Thankyou booklet put Richer Sounds on a good footing too.

14. marts 2026
Uopfordret anmeldelse
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service

5. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

I phoned for advice and guidance

I phoned for advice and guidance, which Sam provided. I felt it was unbiased, and was focused on what I needed rather than what he wanted to sell me. With a choice made he was able to match a competitors price, and it was delivered promptly the next day. Very happy.

12. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

Purchase of LG 43 inch Smart TV

I purchased a LG 43 inch Smart TV yesterday. The staff were really friendly and helpful. When Tony showed me the remote for the TV I said I thought it was rather too complicated to use ( I am a 75 pensioner ! ). He showed the easier one to use general LG remote that you can buy , so I bought one of those and its much better and less confusing !. Thanks Tony for your help and advice ! Television is great too !. I would recommend Richer Sounds Norwich - friendly and a great help !.

16. marts 2026
Uopfordret anmeldelse
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 5 ud af 5 stjerner

Helpful and friendly staff

Very helpful and friendly staff and a good price.

9. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

Home Cinema Upgrade

Wanting to upgrade my home speaker system i visited Richer Sounds shop.
Having already narrowed my speaker and receiver choice I was after some expert advice.
On arrival I was promptly welcomed by Tony (Norwich Manager) who discussed my requirements and took the time to show me the demonstration rooms. After confirming my requirements I placed the order. Whilst the items were not in stock they arrived within a couple of days. Many thanks to Richer Sounds.

2. marts 2026
Richer Sounds - Norwich-logo

Besvarelse fra Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Dette er Trustpilot

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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