As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Se mere
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Se, hvad kunderne siger
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Se mere
Virksomheden har svaret
The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control. I... Se mere
Virksomheden har svaret
Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
17 Earl Street, ME14 1PL, Maidstone, Storbritannien
- 0333 900 0062
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful staff
Helpful staff who provided the advice needed and arranged for the item to be delivered promptly
9. januar 2026
Besvarelse fra Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Besvarelse fra Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Hi very good Joe was very helpful and…
Hi very good Joe was very helpful and the picture is very good thanks Richard
9. januar 2026
Expert advice given by friendly staff…
Expert advice given by friendly staff who know what they are talking about. They are helpful and devote their time to you. This applied in store and on the phone.
8. januar 2026
Besvarelse fra Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Simply one of the best retail companies…
Simply one of the best retail companies there are for customer service. Brilliant products brilliant service. Brilliant.
29. november 2025
Besvarelse fra Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I BOUGHT A SAMSUNG 48INC OLED TV FROM…
I BOUGHT A SAMSUNG 48INC OLED TV FROM RICHER SOUNDS IN MAIDSTONE I WOULD LIKE TO SAY HOW GREAT THE TV IS AND TO THANKTHE STAFF IN MAIDSTONE FOR BEING SO HELPFUL AND WOULD RECOMMEND RICHER SOUNDS TO ENYBODY MR PETER SAGE.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Maidstone
Thank you for your wonderful feedback
Very helpful sales person.Took time to…
Very helpful sales person.Took time to explain options and to demonstrate the equipement.
5. januar 2026
Besvarelse fra Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
good service
A few hiccups with the probuct but all resolved because they are proper people.
4. januar 2026
Besvarelse fra Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Besvarelse fra Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Excellent service in store as always.
Excellent service in store as always.
Great product knowledge .
2. januar 2026
Besvarelse fra Richer Sounds - Maidstone
Thank you for your 5 star review!
Pleasant sales people to talk to who…
Pleasant sales people to talk to who were very helpfull. Delivery as promised.
2. januar 2026
Besvarelse fra Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Maidstone
Dear Mr Ross,
Thank you for your feedback although I was sorry to read your comments about the HDMI cable. I understand that this was a promotion advertised online , so I'm sorry that the store didn't include this and will refresh them on the offer ASAP as well as stressing the importance of being up to date with these.
In the meantime I understand our customer service team have since been in touch to resolve the matter and get you the cable, of course if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always a good deal
Always a good deal! I am a regular customer and have never found a better deal.
16. august 2025
Besvarelse fra Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Went in without a clue what to buy!
Went in without a clue what to buy!
Jason the sales assistant listened to my requirements and offered me a range of products.
I just wanted an entry level hifi that just played vinyl. He gave great advice and I ended up an Argon set-up
Thanks Jason it’s perfect for what I wanted!
Highly recommend Richer Sounds 👍🏼
31. december 2025
Besvarelse fra Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer sounds Maidstone
Richer sounds Maidstone, was looked after by Sam amazing service, listened to my needs and budget and sorted a package to achieve both. So happy with my purchase
30. december 2025
Besvarelse fra Richer Sounds - Maidstone
Thank you for your wonderful feedback
Great work Richer Sounds!
Easy to order online and communicate with the team on the phone whilst purchasing the TV.
Also to mention the delivery company Richer Sounds use were great too. Within 5 mins of the TV being delivered we had a follow up call to ensure the item was received in good condition.
Thank you Richer Sounds
30. december 2025
5 star experience at Maidstone store
Staff at Maidstone were VERY helpful, listened to my requirements, patiently explained the new technology to me, and did NOT try to upsell me.
I called the store post post set up to ask for some help and got instant customer support.
Overall 5 star experience
29. november 2025
Staff really helpful
Staff really helpful, product range and price good. Been there before, always had good experience hence going back.
28. december 2025
Besvarelse fra Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Excellent product advice and friendly…
Excellent product advice and friendly and helpful service
28. december 2025
Besvarelse fra Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
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