Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... Se mere
Virksomheden har svaret
As usual great customer service and support from Richer Sounds. Have been shopping with them for years now and always been impressed. A shout out to Jake at customer service and Chris at the Hanley br... Se mere
Virksomheden har svaret
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
2 Providence Square, ST1 2LQ, Hanley, Storbritannien
- 0333 900 0060
4,9
Fremragende
2 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Staff were polite and very helpful
Staff were polite and very helpful. They show a genuine interest in the products they sell. Staff are well trained and well briefed when offering help and advice. This is my first point of call when shopping for audio and hi fi.
8. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Staff both pleasant and knowledgeable s
Staff both pleasant and knowledgeable. Good prices and very good guarantees. Also quick delivery.
8. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Couldn't be better!
Totally efficient.. Paid online, collected within 2 minutes following day. Perfect 👌🏻
5. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Absolutely superb service from start to finish. The product was exactly what I needed, the click-and-collect process was smooth and efficient, and everything was ready promptly on arrival. Staff were polite, friendly and genuinely helpful — a fantastic customer experience and a brilliant store to deal with.
3. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
A great hdmi cable made in-house
A great hdmi cable made in-house, collected the following day, a very professional service, highly recommended
10. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Richer Sounds treat you as a person
Richer Sounds treat you as a person, giving you their time and knowledge to help you decide what is right and why.
Christopher of Richer Sounds Hanley, put us at ease, explained things in English not jargon, giving you as much time as you wish / need to decide.
This is how all shopping should be!
25. april 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
As usual great service
As usual great service. Ordered online this time and collected from the shop. Guys saved it until the next weekend which made it easier for me to pick up. Great with a 6 year guarantee.
2. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service by the store in Hanley
Great service by the store in Hanley. I think his name was Leigh. He was great on the phone and I took his advice and ordered the TV. Collected from store , they eve. Great experience.
30. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Excellent service, reasonable prices
Went to buy a new tv, good clear helpful advice given by Leigh. Excellent service from start to finish.Gold standard in our eyes. Old tv still had short warranty left, Leigh arranged collection of this, delivery of the new tv ,and also a marvellous team to come and set it up for us.
27. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Simply the best ‘go to’ for anything AV 👍
The guys are always very helpful and knowledgeable and the pricing is always competitive.
It is my ‘go to’ for anything audio and AV.
Excellent warranties are given on products as well… Seven years for my projector and six years on my AV amplifier… That’s brilliant! 😀
23. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Fantastic Service and Advice
Fantastic service from Leigh at the Hanley, Stoke-on-Trent store. He was very knowledgeable, helpful and patient as we deliberated over what to buy. We are 100% happy with our purchase of a turntable, amp and speakers and are once again enjoying the love of vinyl records. We are returning customers and will definitely buy from this store again as we trust their advice and products.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Very knowledgeable staff
Very knowledgeable staff. we only went in store for some speaker cable but i also wanted some information on a new TV, Chris showed us an LG which was just what we were looking for, we went back the following week and bought one.
30. marts 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and professional
Jack is excellent and professional. Although he can't make the price match for my Dali speakers combo compared to the other competitor, he was so kind to give me a discount after sales. He was also very patient to explain how I could calibrate my speaker and subwoofer. Highly recommend.
21. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Amazing, as always
I wouldn't expect anything less from these guys - they are amazing. Purely customer focused, and great prices. They even opened the shop for me early so I could collect. It's a 10 out of 10 from me guys. Cheers
17. april 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your wonderful feedback
Great
This was a website order as I knew exactly what I wanted. Received email from Store day after order placed. A nice touch was being offered to collect before store opening time. Jack even brought out TV out to my car.
Really good service.
18. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really impressed
Really impressed by the after sales service. Had a number of difficulties setting up my equipment which were easily resolved with a couple of phone calls. Very pleased.
18. april 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
I found the staff really helpful and…
I found the staff really helpful and accommodating. A much better experience than my prior visit to Currys where I got no help or assistance at all.
I was more than happy with the overall service I received.
16. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Credit card problems
Due to hearing problems i decided to order on line but impossible as my credit card was declined Rang customer services and we agreed i should try a debit card This was also declined so I rang customer services again and explained i had used the credit card within the last 24 hours successfully had they a problem? He then took details of product and said delivery 4 to 5 days No explanation of how he'd manage to resolve my problem
There also seems to.be a lack of guarantee details on the invoice
17. april 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for taking the time to leave your review, I’m sorry to hear about the difficulty you experienced when trying to place your order online.
Card declines can happen for a variety of reasons, including security checks carried out by your card provider or our website. Having spoken with the team, I can see that when you called through we were able to take your card details manually over the phone and process the order for you that way. I’m sorry if what was happening felt unclear at the time of course.
In terms of the guarantee, your TV is covered by a 3 year Cello manufacturer’s guarantee, and your receipt is all you would need in order to make a claim if required. If you’d like us to go over anything further or provide a copy of your receipt, please feel free to get in touch via the email below..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
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