Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Se mere
Virksomheden har svaret
The team at Richer Sounds Hanley gave me clear, honest advice over the phone for several days, and that alone told me they actually knew what they were talking about. No scripts, no pressure — just p... Se mere
Virksomheden har svaret
Having researched the product I was looking for I decided to avoid the obvious sellers like Currys and go for the retailer that really know what they are talking about. Especially having read the prod... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
2 Providence Square, ST1 2LQ, Hanley, Storbritannien
- 0333 900 0060
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Soundbar advice
I went to the store to buy a soundbar so that I could physically listen to the sound quality. I asked if the soundbar could connect to my TV by bluetooth, one less wire to contend with and was told no it has to connect via HDMI. I didn't know if I had any spare HDMI's on my TV but I bought the soundbar anyway.
When I got home and set it up I found it could connect via bluetooth, the HDMI connection allows me to use the app. What I should have been advised, the soundbar can connect via bluetooth but I won't be able to use the app with it.
I found the advice could have been better.
12. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thank your for your overall positive rating, I’m sorry the advice wasn’t as clear as it should have been however. Both connection options should have been explained properly and I’ll raise this as a training point with the team.
If you need any further help, please don’t hesitate to get in touch.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Another great experience with Richer Sounds
Knowledgable staff in store made purchase very easy with no pressure.
Very pleased with the Wiim unit
4. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your wonderful feedback
Great speakers
Went to Hanley store and had test of Wharfedale 12.3i speakers. Very helpful no pressure to buy. The sound was great after testing against many songs. Bought them and they sound great at home.
11. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
All round 5/5
Friendly welcome, very knowledgeable staff (Christopher), didn't feel 'sold' to, and was given some personal opinions on the choice of TVs. Would love to shop there for everything! 😁
10. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Subwoofer
Had first class service from Chris at Hanley branch, concerning my sub woofer that went faulty.
All sorted and working great now.
Many thanks to Chris and all concerned with the repair.
9. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
Chris was very helpful
Chris was very helpful, good advice given , which lead to us buying a great TV
8. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and advice
7. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review!
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
The usual Richer Sounds experience
The usual Richer Sounds experience - need I say more; used them for 30 years and wouldnt shop anywhere else 😁👍
7. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
I have been been a customer at richer…
I have been been a customer at richer sounds for years now and every purchase has been a pleasure and the latest a 55 inch LG c5 tv that will at the Hanley branch recommend is fantastic thanks again Paul 👍🏻
6. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Excellent and well trained staff
Excellent and well trained staff .
Customer service was second to none .
They didn’t have in stock what I wanted, but it was ordered and delivered without delay the following afternoon .
5. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
I purchased my TV online and chose to…
I purchased my TV online and chose to collect in store, I was kept upto date with the delivery to store and when it arrived I was contacted by the store themselves.
Upon collection of the TV I had a great chat with the sales guys in store and also purchased a wall mount from there recommendation while there.
Great service from start to finish even carried the TV to my car, will definitely us again. 👍
3. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent all round…
Excellent in store information made buying the right TV an easy choice, item was delivered a few days later by a very nice courier, highly recommended store
3. juni 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
I recently contacted my local shop…
I recently contacted my local shop because I had a problem with my TV the assistant went out if his way to help me and the problem was soon resolved he couldn't have done any more.
So well done to the Hanley store 😃
30. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Very knowledgeable staff
Very knowledgeable staff . Great 6 year guarantee. Took the tv to the car . Nothing to much trouble
30. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Top store, great service
wouldn’t buy a television from anywhere else, excellent service from Leigh in the store, very knowledgeable and helpful.
29. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Besvarelse fra Richer Sounds - Hanley
Thanks for taking the time to leave your feedback, although we are always striving to be continually better, I'm sorry that your experience left noticeable room to improve.
I will arrange for a member of our customer service team to get in touch to find out more about what this was, so we can discuss with the manager and team, as well as put matters right with you..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great customer service
Great customer service, every thing that was promised was delivered on. Chris at Hanley made everything simple and worked with my timescales to give me everything I asked for, all with a can do attitude. My first major purchase from Richer Sounds, I know now why my friends say once you’ve used RS you never go anywhere else.
7. maj 2026
Besvarelse fra Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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