Their customer service was great - I had a query after installing my esim and it was answered promptly and fully. The performance of the mobile service was not so great. I had a temporary esim for Ca... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Rewild made the trip to Morocco that much more enjoyable. Easy to install e SIMs and more than enough data to use whilst out and about. Used a number of different providers over the years (bad to aver... Se mere
Cheapest contract plan with unlimited text, calls and data Can use their app to click a country where you are going abroad and the price is very cheap and reasonable compare to other sim networks... Se mere
Probably the fastest I’ve ever received help on an online chat support service from any company ever. And was on a Sunday evening as well. Got the answer I needed and everything sorted immediately 😊.... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Rewild Mobile is a mobile network helping fund nature recovery with every SIM. We offer reliable UK Everyday SIMs with unlimited calls and texts, plus Travel SIMs covering 200+ countries worldwide.
Kontaktoplysninger
Storbritannien
- www.rewildmobile.com
4,8
Fremragende
243 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I don't recommend this company at all
I don't recommend this company at all, signed up with them from MSE recommendation (money saving expert aka Martin Lewis) and what a complete con it turned out to be. Btw Martin Lewis is a legend and this is not anything to do with him.
First of all when you sign up on the last day of the month, they take full payment for that month (even though you haven't even switched yet...) And the 1st of the next month, they take another month's payment...so that's 2 in 2 days!! I was really shocked as I have never had that from any company. Plus the sim card postage £5! A 2nd class postage stamp with no tracking.....
Initially when I contacted them they gave the automated response, as if like don't worry everything is ok.. but I was not happy and was not reassured with that response. I told them to cancel it as I was livid with the sheer cheek to take 2 payments out of my account plus the extra for a sim card!
They stated that the sim card was already dispatched so that wouldn't be refunded in other words...so I asked for proof of postage and they sent me a generic blank proof of postage and then they deleted it.. So I asked them to refund that sim too due to the sheer ignorance and a blatant lie of having any proof, they agreed.
After all this really awful experience they agreed I had a bad experience and refunded all, sort of apologizing but not really.. I think you know what I mean.
Overall I did get my refund from them but everything what the website made me feel like, money towards the British wildlife,etc and good deal..that was also misleading to what I experienced.
I've not read any of the review's on here as they are probably far from the truth, how can they be for what I've experienced.... Awful and misleading deal via MSE. Prorata btw is a ridiculous way to take money from customers, that's usually only when an employee works for a company regarding salary and holiday's etc. Never heard of any other company taking money from customers this way, ridiculous.
You don't need to get in contact with me anymore, I was speaking to Thomas and after a long conversation everything was sorted and reimbursed after a few days. I'm in my right to leave a review of what happened in this experience and you have no excuses to reply for others to see.
My trustpilot user name does not have to reflect my real name as there is nothing for you to help me with now, as I cancelled the contract with you and moved on. I have all the evidence to prove to trustpilot that I was a genuine buyer, don't discriminate me or my review towards potential reviewers reading this.
Overall I'm just glad you refunded me after that very disappointing experience.and shared to share my experience with others.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi there,
Thank you for taking the time to share this, and we're sorry the billing left you feeling caught out. We'd like to explain exactly what happened, both for you and for anyone else reading.
When you join Rewild, you pay in full for your plan on the day you activate, and our billing then runs on the 1st of each month.
If you join near the end of the month, that can look like two payments in quick succession: one for the month you joined, and one when the normal 1st-of-the-month cycle begins.
Here's the important part. We pro rata that first month, so you only ever pay for the days you were actually live, and we refund the rest or apply it as credit on your account, whichever you prefer.
We bill this way because your plan is ready the moment you activate it. On a 4GB plan, for example, some customers use their full allowance within a few days, so the plan has to be live and paid in full from day one as soon as you join.
On something like SIM postage, or any charge a customer wasn't happy with, we'd always put it right in full. Not because we'd decided someone had a bad experience, but because we only ever want customers who genuinely want to be here. We're not the kind of provider that traps people in, and if Rewild isn't right for you, we'll always let you leave. Our commitment to British wildlife is very real, and that will never change.
On our reviews, every single one is written by a real customer, and we stand behind them completely. We're proud and grateful that so many people genuinely love being part of Rewild.
One last thing: 'Frogger' is your Trustpilot name rather than the one on your account, so we can't match it to anyone in our system. Before we can confirm what happened and make sure everything was put right, we do need you to reply to the request we've sent so we can locate your account. We'd really appreciate that.
Anne 🐾
Director
Great customer service interaction
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi there,
Thank you so much for the kind words!
Great, human customer service is at the heart of everything we do, so it's wonderful to hear it made a difference for you.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
I had a question before purchasing my…
I had a question before purchasing my first eSIM with Rewild. I found Thomas to be responsive in a very timely manner which was much appreciated. Thank you.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Usha,
Thank you so much for the kind review!
We're really pleased Thomas was able to answer your question quickly ahead of your first eSIM purchase. A fast, friendly reply from a real person is exactly what we're here for.
Welcome to Rewild, and thanks for being part of the community.
Anne 🐾
Director
Besvarelse fra Rewild Mobile
Hi Rob,
Thank you so much for the kind words!
Real people, ready to help when you need them, is exactly what we're all about. We're so pleased that came through for you.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Great Service
Thomas was very helpful, especially as it was a Sunday. He pointed me in the direction of a regional e-SIM rather than separate e-SIMs for the 2 countries am visiting. He then showed me how to install the e-SIM on my phone. The process was quite straight forward.
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi John,
Thank you so much for the lovely review!
We're really pleased Thomas could help, especially on a Sunday, and that pointing you towards a regional eSIM made things simpler for your trip. Getting you set up smoothly and ready for both countries is exactly what we love to do. Wishing you wonderful travels!
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Fantastic customer service
Fantastic customer service! I just purchased a sim and entered the wrong email (missing a letter). So I whatsapped customer service and they replied instantly on a Sunday and fixed it within 2 mins. Congrats rewild.
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Lexi,
Thank you so much for the fantastic review!
We're really pleased we could sort out the email mix-up so quickly, even on a Sunday. A real person, replying fast when you need them, is exactly what we're here for.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
I am happy with the service l have…
I am happy with the service l have received by Rewild Mobile. I had initially cancelled my contract and received my money back with so much ease as l wasn't sure of the mobile service network but having being dealt with so efficiently and effectively that l decided to give this company a chance and have signed up today. I was struggling to download the Esim today but Thomas the advisor at Rewild has been so helpful throughout this whole procedure whom l have dealt with before that l can forsee myself being a loyal longstanding customer.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Sam,
Thank you so much for taking the time to share such a thoughtful review!
It means a great deal to hear that your experience, from the easy refund right through to signing up today, gave you the confidence to give us a chance. That trust is something we never take for granted. We're so pleased Thomas was able to help you get your eSIM up and running, and that he's been a friendly, familiar face along the way.
Welcome aboard, and here's to a long time together. We're absolutely delighted to have you with us.
Anne 🐾
Director
Besvarelse fra Rewild Mobile
Hi there,
Thank you so much for the kind words!
We're really pleased you had a great experience with our customer service. Looking after people quickly and properly, with real human support, is exactly what we care about most.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Thanks, Tom! 🙌
Tom was professional, supportive and resolved our issue promptly. Great service and we're now connected and ready to have a great holiday. Thanks, Tom
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Caroline,
Thank you so much for the wonderful review!
We're really pleased Tom was able to sort everything out promptly and get you connected and ready to go. Wishing you a fantastic holiday, and we're so glad Rewild can be along for the trip.
Thanks for choosing us and for being part of the community.
Anne 🐾
Director
Concise and helpful as well as prompt
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Thank you so much for the lovely review!
We're really pleased you found the help concise, prompt and useful. Looking after our customers quickly and properly, with real human support, is exactly what we care about most.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
I asked Thomas on a chat a question…
I asked Thomas on a chat a question about monthly payments and received an answer pretty much straight away.
Many thanks to Thomas at Rewild 👍
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Ian,
Thank you so much for the kind words!
We're really pleased Thomas was able to answer your question about monthly payments so quickly. Getting a fast, friendly reply from a real person is exactly what we're here for.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Thomas was brilliant very helpful quick…
Thomas was brilliant very helpful quick response and followed up the next day to make sure everything was working properly 10/10
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Katie,
Thank you so much for taking the time to leave such a lovely review. Thomas will be thrilled to hear this!
We're so pleased he was able to help quickly and that he followed up the next day to make sure everything was running smoothly. Looking after our customers properly, with real human support, is exactly what we care about most.
Thank you for the 10/10 and for being part of the Rewild community.
Anne 🐾
Director
Thomas went above and beyond again had…
Thomas went above and beyond again had a problem setting up my SIM card as I was putting it in mobile router. He went and found out how to change the settings on my device and then checked back later to make sure everything worked. Absolutely nothing is to much trouble for him, 5 stars just isn’t enough
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Frank,
Thank you so much for your lovely review. It means such a lot to hear that Thomas was able to get everything working for you and even checked back afterwards to make sure all was well.
Thank you for your support, and we’re so delighted to have you with us.
Anne 🐾
Director
Amazing premise
Amazing premise, finally a mobile phone company that is giving back to nature in a small but impactful way.
Also, may I add, that the customer service is a human straight away. What a dream to actually message with a person and not a bot.
Ps. Cheapest deal I could get for unlimited everything on a rolling monthly contract. I left EE after 20 or so years (were they previously Orange?) Because they suddenly doubled my sim only bill with no understandable or fair explanation and the best deal their contract people could give me was £30/month unlimited everything for 24 months. Nuts!
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Camilla,
Thank you so much for your wonderful review. It really made us smile! We’re so pleased you’re enjoying the combination of great value, friendly human support, and helping nature at the same time.
Thank you for choosing us after so many years elsewhere. We’re absolutely delighted to have you with us.
Anne 🐾
Director
AMAZING customer service!
Tom responded to all my questions so quickly and helped resolve my issue right away. He was so lovely and guided me through the process of setting my sim up.
My current sim provider takes days to respond to questions - Tom replied to me in minutes. Absolutely amazing, I've never experienced this dedicated level of customer service before.
Great service; I'll be switching to Rewild as soon as my current contract ends and telling everyone about them - thank you Tom and Rewild!
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi AC,
Thank you so much for your wonderful review. We’re so pleased Tom was able to help get everything sorted quickly and make the setup nice and easy for you.
Thank you for your kind words and for recommending us to others. We can’t wait to welcome you to Rewild when your current contract comes to an end.
Anne 🐾
Director
Absolutely fantastic service and very…
Absolutely fantastic service and very helpful, Thomas was great! And on my experience so far I would definitely recommend them.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi,
Thank you so much for your lovely review. We’re so pleased to hear you received such great service from Thomas and that you’ve had such a positive experience with us so far.
Thank you for your recommendation. We’re delighted to have you with us.
Anne 🐾
Director
Great customer journey
Great customer journey, very helpful staff. Lovely proposition.
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Rachael,
Thank you so much for your lovely review. We’re so pleased you enjoyed your journey with us and found the team helpful. It means a great deal to hear you love what we’re all about.
Thank you for your support, and we’re delighted to have you with us.
Anne 🐾
Director
Great response to my fault and inquiry…
Great response to my fault and inquiry and got the problem fixed very quickly. thanks rewild
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Ken,
Thank you so much for your lovely review. We’re so pleased we were able to get your issue resolved quickly and have everything back up and running for you.
Thank you for your support, and we’re delighted to have you with us.
Anne 🐾
Director
Very easy to move my number over and…
Very easy to move my number over and every helpful of there any problems
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Michael,
Thank you so much for your lovely review. We’re so pleased to hear your number transfer was nice and easy and that the team was there to help whenever you needed us.
Thank you for your support, and we’re delighted to have you with us.
Anne 🐾
Director
Thomas was supportive and very helpful…
Thomas was supportive and very helpful sorting out my activation issues the started with my error. Could not ask for more.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Rewild Mobile
Hi Armenag,
Thank you so much for your lovely review. We’re delighted to hear the team was able to get your activation issues sorted.
Thank you for your support, and we’re so pleased to have you with us.
Anne 🐾
Director
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