Rentals United Anmeldelser 

Gleeta is so cooperative in assisting our issues with channel manager.
Kudos to rental united team.

So far the best channel manager Services I have ever worked with. Their system is just the best in the business and narrows down your work to very little or nothing. Thanks once again to Gleeta Dsouza for the excellent on boarding support she provided me.

Working with Gleeta at Rentals United has been fantastic. She has been extremely forthcoming and prompt in helping us onboard and go live.

Damaris, your wonderful customer service and proactive approach ensured that every aspect of the integration process was thoroughly examined and seamlessly executed. Your commitment to excellence is truly commendable.

Rafał, your technical prowess and problem-solving skills were invaluable throughout the entire integration process. Your ability to troubleshoot and resolve issues promptly ensured minimal disruptions, and your dedication to ensuring everything was functioning optimally did not go unnoticed.

Łukasz, your unwavering commitment to customer satisfaction was evident in every interaction. Your responsiveness and willingness to address any concerns or questions that arose provided us with much-needed reassurance during this transition period.

As a revenue manager working for a property management company in Barcelona (with 100's of units), I could not be happier with Rentals United. They keep on meeting our needs and their CS representatives (mainly Patricia Dona and Pedro) excel in their duties with such kindness. 10/10!!

Très bon on boarding avec Damaris que je recommande +++

If the local company in Las Cruces was given a review score; they would be in the negative compared to any company I have ever reviewed and my reviews go a very long way. It is clear as the numbers they roll into their system that the transactions they conduct are often overlooked by their very own customers and I am pissed. I have to say that if you are conducting business with United Rentals and you work hard for your company or your family; pay attention to your accounts from your bank because they will give you something totally different at united than what your bank account shows. I can almost bet money on it that they screw everyone out of their money especially corporates

Worst customer service I have seen in ages. Platform not functional.
On the phone the sales tell you thay everything's possible then when you talk to the technician they are telling you that a new update will come in the comming days.

I canceled my subscription before the end of the trial. They tried to charge me twice. I emailed them multiple time. Nothing. Then finally they charged me again and since 2 weeks they are dragging my case.

Dont recommend.
- bad platform
- fishy customer service

Fishy Customer service and overall a scam platfrom.

Rental United is a completely scam, the same as Lovelydays they are both scamming people with fake rents. Avoid at all cost, little bass thdards

Mariagrazia (our account manager in Rentals United) is great

Scammed on here. Made a hotel reservation that turned out to be fake (the website looked British?). Almost showed up on my trip without a place to stay! Haven't lost any money--yet--but I'm waiting for the other shoe to drop.

The best channel manager worldwide.
Amazing onboarding and customer experience.
+40 channels to connect your properties and maximize your bookings.

STRONG POINTS

1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London.
Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue.

2. PRICE

The more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay.
You can integrate some external software which I describe below and that costs extra.

3. INTEGRATION WITH OTHER SERVICES

We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great.
For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually).

These apps are optional, and you pay extra for them, but we are glad we found them!

RU FEATURES - strengths and weaknesses

1. BOOK DIRECT

Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function.

2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU.

3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great.

4. QUALITY CHECKER

Good to understand if you need to upload any new information so that your listings have more visibility on the OTAs. Your account manager for each channel may give you more tips on how to get even higher in ranks.

5. Data Studio

Free basic data to better understand your properties. I have not tried expensive advance option as it was only released recently. It's their first own premium ad-on.

ALL IN ALL, good value for money and a solid product that is being improved constantly.
Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly.

Awful experience. This company has a poor moral and lack of honesty.
Only focus on its interests leaving customers careless.

Très très mauvaise expérience.
Synchronisation inexistante entre BookingSync et Rentals United.
BookingSync a fait le maximum pour nous aider alors que Rentals United n'a pas reconnu ses torts, n'a rien adapté à la suite de nos remarques et n'a offert aucune compensation sérieuse pour se faire pardonner.
Service client et résolution des soucis techniques totalement inexistants.
Un scandale sans nom quand je repense au commercial qui avait promis monts et merveilles ! Une fois que nous avons payé notre abonnement, le suivi a totalement disparu.

Awesome marketing, bad software !!!

Software full of bugs, really complicated.

Their support team are vegetables !

Price is way higher and they charge 3 months ahead, W T F !!!

Run away !!!

If I could give this company zero stars I would.

This has to be the worst channel manger software ever. It is simply not fit for purpose. It fails miserably to protect from double bookings which is the whole point of it.

There staff are shockingly bad, well except the super sales person who persuaded us to sign up.

They blame everyone except themselves, one excuse after another.

We will be suing them... AVOID