Great staff, great shop Knowledgeable, friendly, helpful staff who show great patience in helping choose an instrument or accessory. Sometimes selection is limited in store but they’re happy to order... Se mere
Virksomheden har svaret
Red Dog Music
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I was recommended red dog music shop by a friend, he couldn’t rate it enough, with which I totally agree. From the outset the place is a veritable sweet shop for all musicians alike, the staff know th... Se mere
Virksomheden har svaret
I recently purchased a Mackie mixer and pair of speakers through Red Dog. I was initially going to purchase the equipment from an alternative online retailer due to the price but decided to contact Re... Se mere
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I bought the UA Apollo Twin interface here and I must say I had the best support. They were able to answer all my queries and offer me helpful recommendations. Because I am not an EU national I... Se mere
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Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
With state-of-the-art stores in London and Edinburgh, Red Dog Music is the friendliest musical equipment retailer in the UK.
Kontaktoplysninger
1 Grassmarket, EH1 2HY, Edinburgh, USA
- 0131 229 8211
- info@reddogmusic.co.uk
- www.reddogmusic.co.uk
Great service
Great service, fast delivery, good price. Would recommend!
6. november 2018
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Besvarelse fra Red Dog Music
Hi Richard,
Thanks for your review, it really is most appreciated. If we can ever help again please do let us know.
All the best,
Red Dog Music
very good customer service
5. november 2018
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Besvarelse fra Red Dog Music
Hi Joao,
Just a quick message to say a big thank you for leaving a review about your experience of shopping with Red Dog Music, if we can ever help out again please do get in touch.
Kind Regards,
Red Dog Music
Found a great Retailer, Now need recording artists!
The reality is this, initially I wanted to purchase an item which was quoted as £750 by numerous retailers in the west end. Red Dog quoted me £650 for the same item, so obviously I wanted to purchase from Red Dog but the true beauty of this company is that even before I had paid for it, I received a telephone call from Red Dog to inform me to hold on as the manufactures were have a special and the item that I wanted would be sold as a special for only £500, indeed reducing their profits but obtaining a customer for life.
Recently I have purchased a power lead from Red Dog, even though it is a small insignificant item the sales quality and knowledge provided by "Michael" and his colleagues at Red Dog is still of the highest quality and I will definately recommend that you trade with Red Dog
5. november 2018
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Besvarelse fra Red Dog Music
Hi Paul,
I just wanted to reply on behalf of Mike in our London store to thank you for your excellent review. We do everything we can as a small independent retailer to be as competitive as possible. It means the world to us that you gave us a go and found out what we're about.
If we can ever help you out again please do let us know and we'll be more than happy to help.
Kind Regards,
Red Dog Music
Very friendly and professional
Very friendly and professional. Responded quickly to email queries.
5. november 2018
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Besvarelse fra Red Dog Music
Hi Ray,
Thank you so much for your review. In both of our stores we always make sure we reply to emails as soon as we see them, we think it makes a big difference to make communication as quick and as easy as possible.
If we can ever help you again please do let us know.
Kind Regards,
Red Dog Music
Top guys that work there
Top guys that work there! Any problems or questions I have are always sorted out ASAP. Reliable and friendly couldn’t recommend them more!
3. november 2018
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Besvarelse fra Red Dog Music
Hi Jordan,
Thank you for your kind words about our team! We're quite proud of our team. Did you know, you spend on average 90,000 hours at work in your lifetime? We like to make sure we're enjoying our time at work as much as possible with the right team.
If we can ever help you again please do let us know.
Kind Regards,
Red Dog Music
Ordered a ukelele and it arrived in…
Ordered a ukelele and it arrived in perfect condition and arrived when it was supposed to. I would highly recommend Red Dog Music for any musical needs.
3. november 2018
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Besvarelse fra Red Dog Music
Hi Paul,
I'm really happy to hear your Ukulele arrived safely. If we can ever help you again please do let us know.
Kind Regards,
Red Dog Music
They cancelled my order claiming item had been sold
I ordered a product pretty late in the evening. The following day at 12:47pm they cancelled my order claiming item had been bought by another customer a couple of hours prior to me ordering the item. I then checked the site and it was still showing as available for the price I originally ordered it for. I checked back 2 or 3 times during the next hour and half and the item was still listed for the cheaper price. While I was on the site, a sales rep contacted me via the chat feature there asking if he could help with a product. I told him I was there for the item, but that i'd had a message from them cancelling my order, then the chat feature said the sales staff was busy. Within 20 minutes the price went up £100. So this took until around 2pm that day for them to update the price to the new price.
Used to be good, but not happy with this way of doing business.
*Updated with approximate times to clarify that the price did not go up to the higher price quickly after the item was claimed to have been sold, as the seller might be implying. My order was cancelled and yet the price I tried to buy it for was still listed on the site at that price well into the afternoon that day.
30. oktober 2018
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Besvarelse fra Red Dog Music
Hi James,
Thank you for taking the time to share your feedback.
As a small family retailer we really do take the time to read every piece of feedback we get and any negative feedback we do receive goes straight to heart of what we do on all levels. I am very sorry we've disappointed you with this transaction. The item in question was in our sale and was limited to the final unit we had remaining in our store. Both yourself and another customer went to purchase this item at similar times after reviewing our logs. Due to this, our site was unable to respond quickly enough to reflect the correct stock level remaining. Once our final unit of stock had sold it did change to another price.
We really are sorry this happened, it was an honest mistake that we wholeheartedly apologise for. This is not our usual way of doing business and our many 5 star reviews hopefully show this. Everyone at Red Dog Music comes to work each day with the sole aim of helping our customers be creative and enjoy making music, it is never our intention to mislead or give incorrect information.
If there is ever anything we can do to help apologise for this mistake do get back in touch with me, we never set out to upset any of our amazing customers but occasionally we do get something wrong.
Thank you again for sharing your experience.
Kind Regards,
Mike @ Red Dog Music
Besvarelse fra Red Dog Music
Hi Jeffrey,
Thank you for your kind words. If our web team can ever help you again please do get in touch!
Kind Regards,
Red Dog Music
Quick response and fast shipping
Quick response and fast shipping, with the nice comforting feeling that a real person is looking after your order. Will order again!
28. oktober 2018
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Besvarelse fra Red Dog Music
Hi Julien,
I'm so happy to hear you thought our 'human' touch to buying things online was great. We're not sure we're a big fan of the way massive eCommerce companies work and we model ourselves on what we would love from a music shop, the feeling of knowing who is processing your order is a thing we always strive for.
If our team can ever support you again in the future please do get in touch.
Kind Regards,
Red Dog Music
Great shop with proper assistance
Great shop with proper assistance and service. Also with a good selection of gears and instruments. I have bought my apollo quad and very happy with it. Make sure to drop by to try out gears!
26. oktober 2018
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Besvarelse fra Red Dog Music
Hi Hyot,
Thank you so much for your kind words. If our store team can ever help you out again please do let us know.
Kind Regards,
Red Dog Music
Exceptional service
I buy absolutely all of my musical equipment from RedDogMusic in London.
I've been building a studio and have received so much information, guidance and exceptional service from the guys in the store!
They are the only store I buy from due to this rapport i've built with them. They are helpful in assisting with issues, with most appropriate equipment, and just general friendly service.
Thank you guys, you are absolutely amazing!
Anj x
26. oktober 2018
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Besvarelse fra Red Dog Music
Hi Anj,
I just wanted to take a moment to reply to your review on behalf of the team in London. I'll make sure they get a chance to read your kind words! We really do try to put the 'human' back into music retail and it really does mean the world to us that you decided to come into our London store.
If the team can ever help you again or offer any advice and support please do drop in.
All the best,
Red Dog Music
I would call myself a loyal customer of…
I would call myself a loyal customer of this company after buying my first ever synth, the korg minilogue, from Red Dog. The employees have great knowledge of all of their stock, as well have great advice when it comes to comparing products, of which I appreciated their honesty. They are also more than happy to help the customer out in any way they can, which is very nice! Bought from the Leeds (now shut) and London store, both equally as friendly and helpful!
26. oktober 2018
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Besvarelse fra Red Dog Music
Hi Joel,
Please accept my thanks for your very kind and honest review. We really do recognise and appreciate your loyalty at Red Dog Music as we understand it's very easy to compare online and shop all over the world! I'm so happy to hear you had the pleasure of shopping with our old Leeds team and more importantly that you've found a new home with the London store.
If we can ever help you again and support any of your past purchases please do get in touch.
Kind Regards,
Red Dog Music
My first port of call for music…
My first port of call for music technology, especially when I want to take an item home and use it the same day- I use the London store and I can’t stress enough that the staff here have been in the business of music technology for ages and really know their stuff. Prices are great, usually the cheapest on the road. Easy parking outside (London) store.
Will be shopping here again without a doubt.
Negatives- you will want to spend more money!
26. oktober 2018
Uopfordret anmeldelse
Besvarelse fra Red Dog Music
Hi Souvenir collector,
Thank you for your very kind review about shopping in our London store. I must admit I do sometimes forget how much a big deal easy parking is for a London music shop, I think we're a bit spoilt actually!
If our team can ever help you again in the future do drop in!
All the best,
Red Dog Music
Good prices
Good prices. A slight hiccup with delivery but a quick call to the store resulted in the problem being resolved.
Would use again
26. oktober 2018
Uopfordret anmeldelse
Besvarelse fra Red Dog Music
Hi Keith,
Thank you for taking the time to leave us a great review. It's great to hear that your delivery issue was resolved quickly! If our team can ever help you again please do get back in touch.
Kind Regards,
Red Dog Music
What a excellent Music store Red Dog…
What a excellent Music store Red Dog Music is. The Staff here are really helpful and they can sort out any musical issues that you have. I brought a guitar lead from this music store online for my Yamaha PSR S710 so that I can record myself through the Roland Duo Capture from my keyboard.
The Rad dog music shop staff were very helpful by telling me what to do to sort out my music issues.
26. oktober 2018
Uopfordret anmeldelse
Besvarelse fra Red Dog Music
Hi Jeremy,
Thank you so much for your kind words. We certainly do have some very knowledgeable staff that know an incredible amount! If you ever need any more support with your recording please do get in touch, we're always here to help.
Kind Regards,
Red Dog Music
Very helpful staff
Very helpful staff, great equipment. Highly reccommend!
26. oktober 2018
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Besvarelse fra Red Dog Music
Hi Eóin,
Thank you for the excellent review. If our team can ever help out again in the future please do get in touch.
All the best,
Red Dog Music
The guys at Red Dog have helped me with…
The guys at Red Dog have helped me with their good knowledge and experience of musical creativity. Their sound production advice has helped me further my interest in musical production.
25. oktober 2018
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Besvarelse fra Red Dog Music
Hi Philip,
Thank you so much for your kind words. I'm really glad to hear our team's knowledge and experience has helped. If they can ever help again please do let them know.
All the best,
Red Dog Music
Great Service from Will at Red Dog
Great Service from Will at Red Dog. Will took his time to give a thorough demonstration of instruments, and he was very knowledgable, helpful and patient. I'd highly recommend Red Dog Music - what a friendly and kind team they have there. I purchased a stunning new guitar and I'm extremely happy with it. Thank you!
25. oktober 2018
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Besvarelse fra Red Dog Music
Hi Happy Customer,
Please accept my thanks on behalf of Will for your very kind review. I'll make sure that he has a chance to read your kind words. It really sounds like you got a chance to look at all the instruments you wanted at a pace that was right for you.
If Will, or anyone else in the team can ever support you again please do let us know or drop in.
Kind Regards,
Red Dog Music
I have given 5 stars as I got the Drum…
I have given 5 stars as I got the Drum kit I wanted for a very reasonable price. The kit is great! My first visit to the store (Edinburgh) was kinda disappointing due to the customer service. Sales rep didn't really seem interested. I got the feeling I should have been buying a more expensive Edrumkit.However still came back the next day to buy my Alexis DM Lite kit.
Cheers
24. oktober 2018
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Besvarelse fra Red Dog Music
Hi Antony,
Thank you so much for your 5 star review. I'm sorry it has taken me a little while to reply to you as I wanted to look into some of the points you raised. As a company we are very keen to always show you what is available so you can make the right choice for you. We certainly aren't motivated more by selling a more expensive drum kit over a cheaper one, we ultimately want you to have the right solution. I did speak to the manager of our Edinburgh store and we genuinely hope it didn't come across as our sales team being disinterested in your purchase, this certainly wasn't the case.
If we can help you at all with anything in the future please do get in touch, we really do value your custom and we hope to see you again.
Kind Regards,
Red Dog Music
Lovely company to get information and…
Lovely company to get information and the latest products at keen prices.
Why go online when you can get the best advice from this team!
24. oktober 2018
Uopfordret anmeldelse
Besvarelse fra Red Dog Music
Hi Ian,
Thank you so much for your kind words. We really do everything we can to be competitive and offer the right products at the right prices. It's brilliant that you know how far we will go to look after our customers.
If there is ever anything else we can do to help you please get in touch.
All the best,
Red Dog Music
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