I haven’t been in your store in well over a year. Why the survey now? I have however been waiting for two cushions since requesting replacement last February. We also had a “to-do” with a lift chai... Se mere
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Se, hvad kunderne siger
We had a very good experience shopping at Raymour and Flanagan for a new couch and side table. We were very fortunate to have an excellent sales associate, she was very helpful and knowledgeable and... Se mere
Virksomheden har svaret
Another perfect purchase at Raymour & Flanigan in Rockaway thanks to the EXCELLENT sales & planning help from Annmarie Bakovic! She took her time and applied her expertise in designing a new dining ro... Se mere
Great selection with a lot to look at. The salesperson, Anna Marie was very low key and showed me some options based on what I was looking for. No hard sell and very accommodating. Felt more like a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Soveværelsesmøbelbutik
- Børnemøbelbutik
- Butik med udstyr til hjemmet
- Indretningsarkitekt
- Madrasbutik
Skrevet af virksomheden
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Kontaktoplysninger
301 Mt. Hope Ave, Suite 002, 7866, Rockaway, NJ, USA
- 9733430940
4,4
Fremragende
156 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 0 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Juhy was great
Juhy was great! Kept in touch by text to let us know about the particular furniture set we wanted
30. november 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Hi Alan,
Thank you so much for your wonderful review! We're thrilled to hear that Juhy provided excellent service and kept you informed about the furniture set you were interested in. We appreciate your feedback and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The staff was veary helpful espec
The staff was very helpful especially our sales person Brad. He was helpful and at the same time did not hound my husband and I. He gave us the time to look around on our own and make a decision on our purchase.
10. november 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Hi Kathleen,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at our store. It's great to know that Brad was able to assist you without making you feel pressured. We strive to provide a comfortable and supportive shopping environment, and your feedback reassures us that we're on the right track. Enjoy your new furniture, and we hope to see you again soon!
Best regards,
The Raymour & Flanigan Team
Had what we needed and worked with us…
Had what we needed and worked with us to find the specific color combo we wanted.
31. oktober 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Hi Mike,
Thank you so much for your wonderful review! We're thrilled to hear that you found exactly what you needed and that our team was able to assist you in finding the perfect color combination. Your satisfaction is our top priority, and it's great to know we hit the mark for you. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Besvarelse fra Raymour & Flanigan - Rockaway
Dear Lenny,
Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you had a positive experience with our team. We strive to provide excellent service to all our customers, and it's wonderful to know that we succeeded in your case. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
The salesman was excellent
The salesman, check out, and customer service were superb. I will be recommending them whenever the opportunity presents itself. 5 stars
29. september 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Hello Jeffrey Lee Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Friendly and very helpful!
The store offered a great selection. Upon walking in I was greeted warmly by Bastian, who introduced himself and was able to answer my questions. I was looking to buy a new sectional and Bastian guided me to a style and fabric that would work for my home. He was very kind, patient and knowledgeable.
3. september 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Dear Angela,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our selection and that Bastian was able to assist you so effectively. It's wonderful to know that his kindness, patience, and knowledge made your visit enjoyable and helped you find the perfect sectional for your home. We truly appreciate your kind words and your 5-star rating. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Great salesman!
30. august 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Hi Linda,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our salesman. Providing excellent customer service is our top priority, and it's always rewarding to hear when we've succeeded. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Funda made my experience pleasurable
Funda made my experience pleasurable, she listened to my needs, and we found the perfect couch- reclining couch for me.
5. juli 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Hi Linda,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Funda was able to assist you in finding the perfect reclining couch. It's always our goal to listen to our customers' needs and ensure they leave happy and satisfied. Enjoy your new couch, and we look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Why we purchased furniture at Dover/Rockaway NJ…
What made our experience special can be summarized in one word: KEN! KEN! KEN! Yes, that is what I said KEN KANDALL. He is the most honest human-being that I’ve ever met at Raymour & Flannigan. To know Ken is to know that he has a high level of integrity, & transparency, coupled with the most astute listening skills, that are so in depth, he can hear what you are thinking. My daughter and I knew we needed furniture in exactly 7 days but felt defeated because the last location of Raymour we spoke with could not get the specific items from the Michael Amini bedroom collection, but then we walked into the Dover/Rockaway NJ branch feeling sure that things would not work out and that although we moved from NY to NJ, that we needed to make the hour long trip back home to a NY branch, instead, where we had previously bought the peice from the designer. As soon as we walked in, there was Ken greeting us instantly at the door and we rushed to tell him our dilemma and he stepped right up to the plate, quickly confirming the issue and letting us know we were heard and that he would look into things. He not only resolved our issue with finding the designer, the peice, but the price. Additionally, we replaced everything that we ordered before at the other branch and bought everything full price from Ken. Why did we do this, because you hired a person named KEN, that has these abilities we mentioned in high levels. He should duplicate himself and then the world will be a better place. He did not approach us with a hard sale mentality, of give me commission, I’m hungry and so I don’t care about your needs. He listened intuitively, he used his experience to help us measure the space for the furniture, he listened to what we liked, and made suggestions that we never thought of, even suggestions for the process if anything goes awry on the delivery date or after we get home to our new apartment and it was not as we planned. He is transparent about all of the options, pricing, but he did that every time we changed course, he was right there with us in the trenches. At the end of this experience he felt like, an honorable member of the family! KEN KANDALL, was EXCELLENT in every way! Thank goodness you saw enough in him to hire him, because he is PERFECTLY SUITED for his role. So, Kudos to you too, Raymour, on a hiring job well-done!
31. maj 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Hello CB! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Sales consultant, Guilliana Rios, was extremely helpful!
Guilliana Rios was extremely helpful and patient as we shopped for dining room and family room furniture. We couldn't have been more pleased and would highly recommend Guilliana.
4. maj 2024
Uopfordret anmeldelse
Besvarelse fra Raymour & Flanigan - Rockaway
Thank you so much for your review, Nancy! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Very pleasant experience great service…
Very pleasant experience great service and fast delivery
3. maj 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Thank you, Nicole, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Overall, a great experience
The sales representative, Michael Hegarty, was great. He was professional, informative and patient and carefully explained the features of the sofa we purchased. He also informed us about available discounts. And the store itself was clean, new, and well-organized. Overall, a great experience.
19. april 2024
Uopfordret anmeldelse
Besvarelse fra Raymour & Flanigan - Rockaway
Hello Chuck DeMarco Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Annamarie was just great
Annamarie was just great, very knowledgeable and patient. This is the second time we bought from her and store, when we need something else we will ask for her! She is the best!
28. april 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Thank you so much for your review, Debbie! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Our salesperson Bastian was extremely professional
Our salesperson Bastian was extremely helpful, patient, knowledgeable, and not pushy or clingy.
27. april 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Thank you so much for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
AnnaMarie a pleasure to work with!
AnnaMarie was great to work with! She amazingly knew what I was looking for. She gave me all the information I needed and I was able to make my decision just in time for the friends and family sale, set up the financing and was always there to answer questions. Looking for a fast delivery. Thank you AnnaMarie!
25. april 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Thank you so much for your review, Noree! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
VERY Inattentive Sales Team On The Floor
The furniture was really nice but we were in the store a good 45 minutes and nobody on the floor even looked at us -
Given it was Saturday afternoon and it was pretty busy, but after being completely ignored - we just picked out the sofa we liked, went home and ordered it from the phone app.
To compare, our experience at the East Hanover store a couple of years ago was completely different - Their staff was helpful, courteous and completely professional; not sure what happened with the Rockaway team
6. april 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Hello Daniel Gallagher! Thank you for your feedback. We apologize for the negative experience you had in one of our showrooms. We'd like to get more details from you to ensure this doesn't happen again. Could you please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as your name and phone number. We will follow up shortly. Thank you!
Our saleswoman was very friendly and…
Our saleswoman was very friendly and not overbearing at all. She was very knowledgeable as well
7. april 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Hello Christine Bruno! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Great service. Great sales rep.
Mike Hegarty helped us and he was first rate. My wife is in a wheelchair and his patience and professionalism really made shopping a great experience.
3. april 2024
Besvarelse fra Raymour & Flanigan - Rockaway
Thank you so much for your review, Fred! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Besvarelse fra Raymour & Flanigan - Rockaway
Thank you so much for your review, Joseph! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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