Twice now, I've found the guides/managers to be somewhat disengaged (doing their own thing??) and once (not this year) really disorganized. Hotels have been adequate but as these trips are not inex... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I came across Railtours when browsing on the Internet & found a holiday that sounded ideal for me. I rang the company up & spoke to a really helpful person, who answered my questions. The holiday in q... Se mere
Virksomheden har svaret
The long journey to our excellently based hotel was expertly eased by Louise, our tour guide, who did a great job throughout our week. We thoroughly enjoyed travelling on all the varied methods of tr... Se mere
Virksomheden har svaret
We are regular travellers with Railtrail. As always, excellent rail trips, hotel good. Fantastic scenery. Good service by the "baggage man" who couriered our suitases. Underwhelmed by the tour man... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Railtrail Tours Railtrail Tours is one of the UK’s leading specialists in escorted holidays by rail. Established in 1979, we have over 45 years of experience in crafting award-winning rail tours that combine comfort, scenery, and cultural discovery – all with the reassurance of an experienced Tour Manager throughout. Departing from your local railway station, our holidays take you on unforgettable journeys across the UK, Europe, and worldwide. From nostalgic steam adventures to luxurious rail cruises and scenic trips through the Highlands, Alps, or beyond, our tours are carefully designed for those who love the romance and relaxation of rail travel. We offer small group holidays with First Class rail travel, quality hand-picked hotels, and expertly planned itineraries. Our specialist Steam Railway Tours are especially popular with enthusiasts, offering rare locomotives, heritage lines, museum visits, and exclusive events that celebrate the golden age of steam. As a proudly family-run company, we take great pride in offering personal service, attention to detail, and a warm, welcoming experience from booking to boarding. Many of our customers return to travel with us again and again, which speaks volumes about the care we put into every tour. At Railtrail, we believe the journey should be just as memorable as the destination – and we look forward to welcoming you aboard soon.
Why Travel with Railtrail
Skrevet af virksomheden
- Award-Winning Holidays by Train in the UK, Europe & Worldwide
- Our Promise to You At Railtrail Tours, we believe the journey should be just as memorable as the destination. Since 1980, we have been creating award-winning escorted rail holidays that combine comfort, scenery, and discovery. Every Railtrail holiday is fully escorted by an experienced Tour Manager, giving you peace of mind from start to finish. We do include First Class rail travel where possible, carefully selected hotels, and itineraries that blend iconic railway journeys with fascinating excursions. Whether you dream of steam locomotives and heritage railways, a scenic cruise through the Highlands, or a grand European rail adventure, we take care of every detail so you can simply relax and enjoy the experience. As a family-run company, we pride ourselves on personal service and have built a loyal community of travellers, many of whom return year after year. With thousands of happy customers and excellent reviews, you can book with confidence knowing you’re in safe hands.
Book with Confidence – Our Railtrail Guarantee
Trusted since 1980, we promise every journey is fully protected and expertly escorted.
At Railtrail Tours, your peace of mind is our priority. Every holiday you book with us is financially protected, so you can travel with complete confidence. Our tours are fully escorted by experienced Tour Managers who are there to support you throughout your trip, ensuring that everything runs smoothly. We carefully select quality hotels, plan seamless rail connections, and create unique itineraries that blend unforgettable railway journeys with cultural highlights. As a family-run business, we take pride in personal service and attention to detail. Should the unexpected happen, our friendly UK-based team is here to put things right. That’s the Railtrail Guarantee.
Kontaktoplysninger
21 The Smithfield Centre, ST13 5JW, Leek, Storbritannien
- 01538382323
- enquiry@railtrail.co.uk
- www.railtrail.co.uk
Award-Winning Escorted Rail Holidays
4,7
Fremragende
304 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The holiday was explained well to…
The holiday was explained well to ensure it was suitable for us. All admin went really smoothly.
10. februar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
You are dealing with humans (not IT systems)
RailTrail responding promptly after my initial contact.
Their processes are straightforward and I look forward to my first trip with them.
It’s great to communicate with a human being.
17. februar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
extremely helpful on the phone and…
extremely helpful on the phone and quick receipt of paperwork very organised
16. februar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We look forward to welcoming you on your Railtrail Tour in 2025.
Easy to deal with
5. februar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
We have had 3 Holidays with Railtrail
We have had 3 Holidays with Railtrail, 2 in Europe and 1 in Scotland. 2 more booked for 2025, 1 in England and 1 in Switzerland. Every holiday has been packed full of interest. The hotels have all been excellent, and because of the holiday type, close to a railway station for convenience. It is always nice to travel in limited numbers with people of like minded interests. The tour managers are excellent. It is also good to have some freedom to do independent things as time allows. Booking has always been straightforward and the office staff only to willing to give advise if required. First class holidays.
10. februar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you for your wonderful review! We’re delighted to hear about your positive experience with the three Railtrail Tours you have been on. We always endeavour to provide our customers first class rail holidays and cannot wait to welcome you on your Railtrail Tour in 2025.
Good knowledge from Phil
Good knowledge from Phil. He understood all questioned asked.
30. januar 2025
Besvarelse fra Railtrail Tours Ltd
We greatly appreciate your five-star rating. We pride ourselves on our customer experience and it makes all our hard work feel rewarded. We look forward to welcoming you on your Railtrail Tour in 2025.
This is the first time I will travel…
This is the first time I will travel with Railtours but so far impressed with the handling of the booking process
5. februar 2025
Besvarelse fra Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a great booking experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Everyone is very helpful and friendly…
Everyone is very helpful and friendly and courteous.
5. februar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
Excellent booking agents
Our booking experience was first class. Both of the agents were friendly and helpful, checking up to ensure we were given the right information. Hopefully the trip will be as good!
2. februar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. It’s fantastic to know that you had a great booking experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Excellent service booking a holiday
The phone is answered quickly by someone who is helpful . The booking process is easy.
30. januar 2025
Besvarelse fra Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a great booking experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
I found it very easy to book a trip by…
I found it very easy to book a trip by telephone. The loyalty points I had from previous trips were deducted from the cost of the trip.
6. januar 2025
Besvarelse fra Railtrail Tours Ltd
We greatly appreciate your five-star rating. Our loyalty points scheme does help to save monies from your next trip and we are glad that you have used your points against your next holiday. We look forward to welcoming you on your Railtrail Tour in 2025.
Very satisfactory booking process
At this stage, I can speak (only) about the booking process. Railtrail Tours dealt immediately with my on-line application, and I quickly received confirmation that the reservation was made. This was very satisfactory. The holiday itself is later this year.
17. januar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! . We look forward to welcoming you on your Railtrail Tour in 2025.
Good pictures in the brochure
Easy booking and the holidays were clearly described with pictures, both in the brochure and online cription. We liked the detailed itinerary and what meals were included.
29. januar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Besvarelse fra Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review.
The advisor was very competent and…
The advisor was very competent and patient with me. Was pleasure to book
22. januar 2025
Besvarelse fra Railtrail Tours Ltd
We are so grateful for your kind words and the wonderful feedback. We look forward to welcoming you on your Railtrail Tour in 2025.
Very helpful.friendly telephone…
Very helpful.friendly telephone contact. Straightforward booking method. No hassle.
23. januar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
Efficient service
The (landline!) phone was answered very quickly by a human being and my problem was sorted out within minutes. A refreshing and welcome change from the computerised 'anti-customer' service offered by so many organisations.
21. januar 2025
Besvarelse fra Railtrail Tours Ltd
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We take pride in our Customer Care Team who are definitely human and will help you in any way they can. We look forward to welcoming you on your Railtrail Tour in 2025.
Looking forward to our Picturesque…
Looking forward to our Picturesque Highland Seasons rail tour, easy to book on the telephone. Our second holiday with Railtrail Tours the experts in rail escorted tours by far. We had such a good time last year in Germany the Harz Mountains and the monorail in Wuppertal! Experienced Railtrail Tour managers were fantastic.
27. januar 2025
Besvarelse fra Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We appreciate your review and are pleased to see that you had a great time in the Harz Mountains last year, a firm favourite with our Customers. We look forward to welcoming you on your Railtrail Tour in 2025.
Easy to book with very helpful advisor.
24. januar 2025
Besvarelse fra Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Besvarelse fra Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.