Railtrail Tours Ltd Anmeldelser 

It was easy to book the 2026 holi
day, I did it over the phone. The details were then emailed to me.

Once again a good experience with Rail Trail during the holiday booking process. I have been a traveller with this company over many years , always a helpful and friendly person to answer any questions or concerns in the Leek office.

Quick and efficient

Fabulous holiday, very well organised and tour guide helpful and knowledgeable.

Friendly and helpful call handler

Very helpful staff with which to deal.

I've been away with you before and this was easy to book. I've always wanted to visit Bern and Geneva.

Easy online booking system. Within a short time of booking I was contacted to double check my journey and London departure station. Reassured by this efficiency

Helpful friendly staff who promised to contact us if there was a cancellation. They kept their promise. They were also keen to see if we had any special requirements to pass on to the hotel to make it more of a personal experience

Helpful and friendly staff. Show concern for the customers and offer advice if needed. Treat customer like a 'human being'.

This is our first time booking with Railtrail Tours and we found them extremely helpful and friendly. Phil was particularly knowledgeable of the trip and was able to answer all questions. He also linked our booking with that of our friends.

Great service, explained everything clearly and was very helpful. We have travelled with you before and to be honest can't fault you!

It was simple to book, and having travelled to Switzerland with you back in 2007, my expectations after such a wonderful holiday are high. I'm sure I can be sure of a splendid tour next February. Our guide in 2007 was the late Reay Pearman, with whom we made a lasting friendship. His recent funeral was a fitting tribute to a wonderful gentleman.

Very easy to use website, with clear information.

Needed to just check a couple of things about the connecting trips and the phone was answered promptly by a friendly and very helpful person.

Everything is done for us, from the time we get on the train at Exeter to when we arrive back, so we have no worries about anything, and the TM is there at all times at the destination to ensure that all runs smoothly.

The website is very easy to navigate. The tour descriptions give plenty of detail to facilitate decision making. The booking process is straightforward.

Everything was really smooth which is what I expected from previous experience

The actual Tour felt very rushed every day.

This was our first trip and was for my partner 60th Birthday. This cost a lot of money and would say not great value really.

Not enough time at each destination.

Day 1 we spent more time in the coach than actually doing anything. We only had 1 hour in Callendar and the shops did not open till 10.30am/11am, by which time we had left. The Whiskey Tour do not open till 12 noon, as a company you should have known this and planned this day route better. At the distillery we only sampled 1 Whiskey the brochure makes it read if more the one would have been tasted. Not impressed at all. We never seen anyone working! The trip on the lock was not on a steam train. Times were all out of sync. Upon arrival at the Loch Katrine there was no food left really for the elderly. Lots of stairs into different area and lift not working very hard for them. We arrived back at hotel 17.30pm. If this trip was reversed you could have had more time in Callendar to explore. Dinner was not till 7pm so why the rush back.

Day 2 was slightly better, but again not a lot of time in Aviemore to explore.

Day 3 you cancelled the steam train prior to our journey but what was the reason. I was told one thing but TM told us something different not impressed. We were taken to Summerlee Museum. Again here we couldn’t do everything because certain events of the museum did not open until later in the afternoon. Furious. More than this the Museum and tours are free! So what have I paid for. Allanwater Brewhouse the talk is less than 15 mins. Joke! With 3 little glasses to taste. Again not at lot of free time.

Day 4 the itinerary said free time for lunch this did not happen until well after 4pm. The were a lot of elderly people on this trip absolutely shocking! Even I was hungry. All we had time for was to collect a coffee! Again we were back at hotel by 17.30pm and evening meal was not until 7pm!

From our base we had no shops close, really close to pick up a sandwich for lunch before we set out for the day.

Our trip consisted of many elderly people who could not walk far, a diabetic person and an autistic person.

This needs to be considered on your booking application. What you expect people to walk and can actually walk are 2 different things.

What a great idea if the Hotel offered pre-made sandwiches !

Perth train station has a massive drop from train to platform. This should be in your brochure to make all guests aware. It was not announced on the train upon arrival into Perth. Again the elderly really struggled to disembark from the train. A ramp should automatically be used here to help everyone, even the younger generation of passengers.

From this I will be making a complaint.

In addition to this our journey was awful from start to finish. I have to wait for TOC to contact you for the rail prices for all my journey to then establish my true cost of my train tickets. This was not discussed at start of my booking which is not acceptable.

This holiday is not value for money.

I will establish what the cost of rail may have been as a guide for this part as compensation.

Email 30th June sent to me Really!

Railtrail has flagged your review for containing harmful or illegal content.

For the record I have stated what actually happened on holiday. I shall contact my credit card company!