Their website was simple to follow which for a very occasional DIY plumber made life easy. I needed a TVR with a corner fitting. I ordered it over the weekend and received the item via DPD two days l... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
No dislikes on your part, very good quality valves and quick despatch, but I had to phone DPD after they told me parcel was delivered (long wait on automated answering system). Eventually told it was... Se mere
Virksomheden har svaret
Our delivery was early morning which was a bonus. The driver rang to advise he was outside, ensuring we were there before off loading. He was very cheery and whizzed our radiator to the door. It... Se mere
Virksomheden har svaret
Mixed thoughts about this. Radiator is very nice. However, delivery was a problem. The courier delivered it a day early, when no one was home, gave no notice of this and left a large radiator wit... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Radiators 4u has been a trusted, independent UK radiator supplier and heating specialist since 2002. Operating from our Kiln Road base in Portsmouth, we help homeowners, interior designers, and trade customers across the country find the perfect heating solutions for any renovation or building project. As an established online radiator retailer, we stock a comprehensive range of high-quality heating products. Whether you are looking to buy designer radiators online, source classic column radiators, or purchase traditional cast iron radiators, we offer styles to suit both modern and period properties. Our extensive catalogue also includes space-saving vertical radiators, bathroom towel rails, energy-efficient central heating options, and essential accessories like thermostatic radiator valves. We make upgrading your home heating straightforward, providing free UK delivery on standard off-the-shelf stock, fast next-day delivery options, and bespoke, made-to-order radiators tailored to your exact specifications. Browse our full collection online at www.radiators4u.co.uk or call our Portsmouth-based team of heating experts on 02394 216 216 for friendly, practical advice on BTU outputs and radiator sizing. We will always respond to any reviews within our 24 hour service level agreement. For Cast Iron Radiators see Cast Iron Radiators 4u, for Column Radiators see Column Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.
Kontaktoplysninger
Unit 4, Victory Trading Estate, Kiln Road , PO3 5LP, Portsmouth, Storbritannien
- 02394 216 216
- cs@radiators4u.co.uk
- www.radiators4u.co.uk
4,2
God
244 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
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shower rail
easy to use website, very prompt delivery, excellent updates regarding progress of order and delivery, very pleased with the shower rail received
26. juli 2015
Uopfordret anmeldelse
Good Communication
Have ordered various items from SMR and the service, delivery times and most importantly the communication have been first class.
Would definitely recommend!
25. juli 2015
Uopfordret anmeldelse
Great products & really quick delivery
Really pleased with the quality of the products I have purchased from this company, will definitely be ordering from them again
17. juli 2015
Uopfordret anmeldelse
Did what they said
Good item good price super fast delivery only let down they do not sell the valves, overall a pleasure to do business with
2. juli 2015
Uopfordret anmeldelse
Besvarelse fra Radiators 4u
Hello John
Thank you for taking the time to place your review on Trust Pilot.
Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
After reading the review, we have held a internal investigation to see what we could have done better relating to your comments.
Reference your comments - We do not sell valves.
We apologise for the confusion here, as we thought one of our sales team contacted you regarding the valves we sale.
We do offer a great range of valves & I have copied a link below, to help with any more needs
http://www.smrbathrooms.co.uk/acatalog/Radiator_Valves.html
Again, thank you for your feed back & sorry for any inconvenience caused.
Laura Hazzard
Customer Service Manager
Excellent service
Arrived sooner than I expected, very well packed. Thank you...
2. juli 2015
Uopfordret anmeldelse
Besvarelse fra Radiators 4u
Hello Myra
Thank you for taking the time to place your review on Trust Pilot.
Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feed back.
Laura Hazzard
Customer Service Manager
Crome Robe Hooks
Great product and delivered really quickly, highly recommended.
2. juli 2015
Uopfordret anmeldelse
Oval curtain rail for roll top bath
Ordered rail and paid for next day delivery for 10am. Delivery was on time and could finish job with no delays.Will use SMR again and would recommend them.
25. juni 2015
Uopfordret anmeldelse
Besvarelse fra Radiators 4u
Hello Brian
Thank you for taking the time to place your review on Trust Pilot.
Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
Again, thank you for your feed back.
Laura Hazzard
Customer Service Manager
Faulty goods
We were very pleased when we received our fantastic looking radiator valves ( Byron Thermostatic Radiator Valve Kit - Satin Nickel) this is sold as a premium product at the time we paid £81.70 for each valve. This was in our mind an investment in a top quality product that would do our high spec renovation justice and last a long time. We were deeply mistaken.
After 6 months the valves function slowly started fail one by one ( we purchased 19 in total)
The fist thing to go was the "stuck" on the on or off position.
Following this the pins would stick continually. The tops failed when on or off the pin would stick - marking the TVR function redundant.
Slowly they have rusted one by one.
Then the leaking started.
We have persevered with this inferior product, however now after 3 year of being in situ our only option is to replace all 19 - to reduce the number of times we have to keep draining our system to replace these valves.
£1500 - was a very expensive mistake for 19 valves. It appears they are happy to sell a product that although looks premium it's function is in fact extremely poor.
We are waiting to here back from SMR bathrooms - having offered to return the very poor product .
12. juni 2015
Uopfordret anmeldelse
Besvarelse fra Radiators 4u
Hello Annie
Thank you for taking the time to place your review on Trust Pilot.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
After reading the review & talking to your husband on the telephone, we have held a internal investigation to see what we could have done better relating to your comments.
The first we heard about this issue was an e-mail from yourself at 22.50pm Friday 12/06/15 & then your review 20 minutes later. Please appreciate that we did not see the e-mail or review until Monday 15/06/15. I spoke to your husband (Ewan) at 10.00am that morning to go through this issue with you.
As I said on the telephone, I don't feel this review is fair. As a company, if we don't know the issue we cannot fix it.
The problem you have is that your plumber has not put any inhibitor in your system to reduce the chance of internal corrosion in your radiators, this corrosion has created debris which is blocking your radiator valves – this is not a fault of the valves.
To help, I have had some spare cartridges flown in from our manufacturer, but unless you get your plumber to put some inhibitor in the system this will happen again.
Cartridges were shipped to you Monday 22/06/15
Paul Duffy
General Manager
Towel radiator
A good product and delivered within a couple of days, very happy
8. juni 2015
Uopfordret anmeldelse
Shower rail
Item arrived as described with all parts as ordered.Delivery was prompt and on time scale specified.No hesitation in recommending this siteand company.
18. maj 2015
Uopfordret anmeldelse
Great company
The whole process from quotation to delivery was extremely efficient. Staff are exceptionally helpful and I recommend SMR without hesitation.
30. april 2015
Uopfordret anmeldelse
Thrilled to bits with the high quality of the shower curtain rail.
We think the keyhole curtain rings should include one anchor ring per pack and the flange fixing screws should be 2 " long instead of 1.5".
30. april 2015
Uopfordret anmeldelse
Very Satisfied
Ordered a towel radiator for our bathroom which was delivered within two days. Found it was too big to fit in the area given and returned it to a local SMR depot who exchanged it immediately for a smaller one. Workers at depot very helpful and polite. Brilliant service and product.
16. april 2015
Uopfordret anmeldelse
first class!
Top quality product - good value for money - fast service!
2. april 2015
Uopfordret anmeldelse
First class service
SMR Bathrooms not only supported me specifying the correct equipment but went the extra mile to ensure the items were delivered to meet a very tight deadline.
26. marts 2015
Uopfordret anmeldelse
Great Product
Ordered a shower track rail and paid a lot less than a similar national supplier
Good product , everything there , good assembly instructions
19. marts 2015
Uopfordret anmeldelse
RETURNS POLICY - ALL SORTED
20 MARCH 2015
Spoke with Paul Duffy the General Manager at SMR after my review. We resolved the return of the rad within a few minutes, their courier dropped off the new rad the next morning and took the other one back and I paid for the return (which I was happy to do). All sorted.
The new radiator goes on the wall next week and I'm sure it will be fine.
Happy we resolved the matter quickly and in an amicable manner.
I'll be giving SMR another go
Andrew
I ordered a rad and when it came it looked too small and I rang to order a larger one and pay the difference. I thought the new rad would be delivered and the other one taken back and I would pay the extra return charge, which I was happy to do. But I was told I had to organise my own courier firm with a limited time scale. Also I would have to pay in full for the new rad and not just the difference.
I thought I would try SMR Bathrooms because we renovate alot of houses. I won't be using them again
Very disappointed with your policy.
Andrew Rapinet
12. marts 2015
Uopfordret anmeldelse
Besvarelse fra Radiators 4u
Dear Andrew
Firstly thank you for taking the time to place your review, your feed back is very important to us to help with our continuous improvement program.
Secondly after reading your review & then following this up with a phone call to yourself this morning I am glad we were able to resolve this challenge amicably between us.
It is company policy to charge for any replacement order due to ordering errors, followed by a full refund on original order when received back with ourselves. I am however disappointed that we did not offer you the after sales care that I expect all my staff to offer (Reference, arranging collection of original order) especially when you were more than willing to pay for said collection.
As you know, after talking this morning, we have now sorted this for you & we hope you understand & accept our apologies for any inconvenience caused. Your correct unit & collection of original should be with you with-in the next 24 hours.
Many thanks
Paul Duffy
General manager
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