Ruining your stuff for a premium charge
Took in a high quality, two-year-old Rains coat for dry cleaning. It came back with holes on the collar and sleeves. This was the England's Lane branch, NW3. The damage was likely caused by cleaning too hot given the synthetic material. The staff refused to accept any responsibility and claimed that the damage was normal 'wear and tear'. It cost £42 to get a fairly new and very nice coat ruined. Very unpleasant. Avoid at all costs.








