QA Higher Education Anmeldelser 

I would give them 0 if that option were available.

You’ll learn absolutely nothing. Appalling you pay to find out the information and decent study material yourself. Inconsistent material on their platform, very low level.
I am not learning with them; I am unlearning so that I can learn the correct information.
Their apprenticeship course is of the lowest quality I have ever seen, and I have taken many courses in my lifetime.

FYI If possible I would rate my experience -5

I have studied with them and further referred friends that now are questioning me.

They do not answer emails (proof of 4-6 weeks of begging to get an answer)
They have no phone lines
They have no customer service department (in Bham campus at least)

I did not wanted to go as far as writing a trustpilot review but...What I can tell you is that I have 2 friends that are working in education, different Universities. Both of them are shocked when I show them the emails and the fact nobody replies or care about you.

Latest issue, the maintenance loan payment suspension, the matter happened months ago, all the Universities have sorted it, students have received their missing payments and are now classed accordingly. Guess what, QA has not even started sendind the Change of Circumstances confirmations to SLC.

Avoid it if it is your first undergrad degree you are studying as you will must prob. need guidance during the years and you won't benefit from any guidance from them.

Thank you, hope it helps someone.

AVOID AT ALL COST!!!
The university incorrectly classified our course as an in-attendance course when it should have been classified as distance learning. As a result, the Student Loans Company is now chasing and harassing many students for alleged overpayments, despite the fact that we are only two weeks away from completing our degrees.
To make matters worse, many of us lost access to our dissertation module and submission links just two weeks before our final submission deadline.
My cohort and I have been under an enormous amount of stress for months due to repeated administrative errors and a lack of effective communication. What should have been an exciting and important final stage of our degrees has instead been overshadowed by uncertainty, anxiety, and ongoing issues that were not of the students' making.

Throughout my time being an apprentice with QA my experience has got consistently worse. Lecturers have consistently given me bad advice, to the point I have been academically mislead and are poor with communicating and understanding responses. They hide behind a process to have open and direct communication and make the process frustrating and unengaging for learners. I have no confidence and trust in QA to teach students, and are more focused on getting people through an academic conveyor belt for funding.

Horrible communication!!! You should have a working phone number to call to goddamitt! No one picks up the phone or give a damn.

I am extremely disappointed with the way QA Higher Education has handled my re-enrolment and Student Finance this year.

My re-enrolment was blocked for weeks due to an “outstanding balance” that later turned out to be an administrative error by QAHE.

Instead of confirming my registration with Student Finance England (the step required for tuition and maintenance payments to be released), QAHE wrongly reported that I had withdrawn from my course. This caused my funding to be suspended, leaving me without my maintenance loan for weeks.

Despite my enrolment being confirmed, QAHE Finance has told me they will not confirm my registration with Student Finance until January 2026, even though Student Finance rules require confirmation at the start of the academic year. This delay is causing serious financial hardship and stress.

Communication between departments (Registry, Finance, Complaints) has been extremely poor. I have been repeatedly redirected, given contradictory information, and my formal complaints have not been properly acknowledged or resolved.

This is not just poor service — it is a breach of duty of care to students. The mistakes made so far have already cost me weeks of study time, delayed my funding, and caused unnecessary stress.

I am now escalating my case to the Office of the Independent Adjudicator (OIA) and will be seeking a Completion of Procedures letter from London Metropolitan University.

I strongly urge prospective students to be cautious about entrusting their education and finances to QA Higher Education.

Currently doing a Degree Apprenticeship with this company. Communication is poor, conflictive with a pompus attitude. Feedback is poor and appears to be generated from AI.

If I EVER end up doing another course with QA, I will have failed at life, and someone should do a welfare check on me, because it means I've hit rock bottom.

I would like to share a recent experience with QA Higher Education and Solent University, which highlights how student concerns can sometimes be dismissed. I raised serious issues about a welfare investigation that significantly impacted my academic performance and mental well-being. Despite sending detailed written concerns, I was met with vague responses and unstructured meeting suggestions that went nowhere. My emotional and academic struggles were dismissed with apologies, but no real action was taken. The matter was closed without any meetings taking place, leaving me feeling unsupported and ignored.

This experience reflects a broader problem in higher education: students’ voices are often not heard, and their concerns are not addressed effectively. Universities must be held accountable for how they handle student welfare and mental health. When issues like this are ignored, it affects not just the individual student but the credibility of the institution. I hope sharing this experience will spark a broader conversation about improving student support and accountability in academic environments.

Update:
Response sound polite however, unreliable.
As I have stated in my previous correspondence at least 50 times (all saved), I prefer all communication and discussion regarding this matter to be documented in writing. I am not comfortable attending at any meeting at this time, as I want to ensure there is a clear and accurate record of all exchanges.

As previously in the sent over 50 emails explained, again, please provide any further information, responses, or proposed resolutions in writing. I will review all communications carefully and respond accordingly.
Kind regards, Krisztina

#HigherEducation #StudentSupport #Accountability #MentalHealthMatters #StudentVoice

Like everyone said; AVOID QA by ALL MEANS.
I strongly urge everyone to avoid QA at all costs. I deeply regret not reading the reviews beforehand, as I ended up wasting an entire year and facing immense disappointment.

I have had the misfortune of being on the "Digital and Technical Specialist" Level 7 apprenticeship - to be frank it is a complete clown show.

The courses are not technical at all, instead focusing entirely on Business and Management. Seeing as I was told this would make me a better engineer, I am absolutely furious. We have had zero technical labs, but have had to take various personality tests over and over again. There are three modules where you can take an actually useful course (for maybe 5 days of teaching if you are lucky), but the assessment is just a lengthy "reflection" which focuses entirely on the pros and cons of "cultures of reflection' and various academic reflective models. This is exactly the stuff I don't want to learn about, and if I had to use it regularly at work I would be leaving.

For some more specific complaints about how carelessly this course is put together, we've had half our modules switch tutor partway through, with the advice on the assignment radically changing depending on which tutor you speak to. This was also the case for office hours.

The current module takes the cake though: The submission deadline is the 2nd of January, which some might recognise as the perfect placement to thoroughly ruin the holidays. Of course, QA won't have theirs ruined, so all support pretty much stops from the 20th of December. This is a grossly unprofessional joke, since apparently, they expect us to work through the holidays.

To call this an MSc, digital or technical is an absolute joke. QA should be ashamed of how they are mis-selling this course. It's just a minimal-effort way of hoovering up as much apprenticeship levy as possible.

I'm currently on track for a distinction but I can honestly state there will be no pride in getting a grubby piece of paper from QA, which I refuse to recognise as a proper MSc. Rather, QA are diluting the value of MScs in general in their pursuit of profit. If it wasn't for the amount of time I have already sunk into this apprenticeship, I would already be gone.

As mentioned on different site . I was told to come asap as semester starting in March . I spent 1000 quit to come from different country for 3 days to be sure to make all the papers and exam properly . I passed exams and was told at uni that semester starts January and June . For which for January I am unprepared to start - for June , I would soon be in UK to pass exams however . So it was like a mistake like a joke like spit in face . Have I heard sorry ? I heard that I exploited the company by : "coming , using all services and than leaving " .
If you have any self respect and respect for money - avoid at all cost . Problems about studies ? How does it matter if there are huge problems already just to get to uni ? You can possibly be messed or simply give up much earlier than You possibly start any studies .

If you are serious about learning, do NOT choose QA. absolutely appalling. First year and second year was bad enough with teachers changing constantly- new teachers don't know what they are doing or do not have 'access' to learning materials (baffling!) third year- they have shoved 60+ people into one group which has come with various challenges especially when you do not know half the people and are online and everyone lives in different parts of the country and the assignment is group work (no chance of meeting up and doing any work face to face).

They're awful, truly, truly awful. I started a L7 Apprenticeship with them last year. So far, they've screwed up the admin side twice, meaning I'll be finishing at least 6 months later than originally scheduled. I say "at least" because there's still another year to go which gives them plenty of time to cock up yet again.

Also recently they've taken up to cancelling lectures with less than 10 minutes of notice. Very professional. How these clowns still get taxpayer money is beyond belief.

I am writing this review to express my profound disappointment and frustration with QA Higher Education. My experience with them has been nothing short of a nightmare, especially concerning a grave error they made with my academic record.

Over a year ago, QAHE incorrectly recorded one of my module grades as a resit mark instead of the first sit grade that I actually earned. This mistake has significantly impacted my overall academic standing. Despite my repeated attempts to rectify this issue, including escalating it to the Quality Assurance departments of both QAHE and Roehampton University, nothing has been done to correct their error.

To make matters worse, it is now impossible for me to access my student profile to provide further proof due to the university's account expiration policy. This policy effectively locks out former students, leaving me without the ability to access crucial information needed to support my case.

Additionally, I had to literally beg for my certificate upon completing my course. The lack of organisation and support extended to dealing with student finance, where their inability to properly manage student attendance caused significant delays and complications.

Throughout this ordeal, QAHE has had the audacity to continuously pester students to enrol in their master's programmes. It is clear that they are simply after money and have no genuine interest in the well-being or success of their students.

The lack of action and communication from QAHE is disheartening and unacceptable. I have provided all the necessary evidence and followed every procedure they recommended, yet the situation remains unresolved. It seems that I will have to live with this unfair mark on my academic record for life, which is incredibly disheartening.

This experience has revealed a disturbing lack of professionalism and accountability within QA Higher Education. Their inability to address and correct their mistake not only reflects poorly on their institution but also unfairly affects the students who trust them with their education.

I would strongly advise anyone considering QA Higher Education to reconsider and look for institutions that value accuracy, fairness, and the well-being of their students. My experience has been nothing but a source of stress and disappointment.

I recently expressed interest in pursuing postgraduate studies at Ulster University and proceeded to send an email inquiring about their MBA program. A representative from the institution assured me that she would revert with responses to my inquiries the following day. Unfortunately, a week elapsed without any communication from the institution, prompting me to place a call today.

However, the process of getting access to the contact number proved challenging, therefore, attempted to call Ulster University in Ireland directly, which in turn provided me with a London number. After waiting for approximately ten minutes, I attempted to speak to someone. Unfortunately, my call went unanswered, forcing me to terminate it. I decided to place another call, this time to the Birmingham campus where I waited for over twenty minutes, even though I was the first person in the queue. Regrettably, I was unable to get in touch with anyone.

Subsequently, I researched feedback from other individuals who had contacted Ulster University, and the findings were disheartening. Consequently, I reviewed other institutions with more responsive staff available to address inquiries.

I was contemplating pursuing my postgraduate studies at Ulster University. I sentan email and inquired about the MBA course. I received a call from a lady, and I was promised that she would get back to me the following day with the answers to my questions. I waited a week and tried calling them today. The first obstacle was getting their contact number. They ended up calling Ulster University in Ireland. He gave me a London number. I tried to speak to someone after waiting 10 minutes, I hung up and called the Birmingham campus and waited over 20 minutes, even though I was first in position. No joy!

I then started to read the feedback, and it was shocking. I have now contacted the proper universities with staff to respond to inquiries.

Struggling to put into words just how bad this place is and I've only been involved for a week. The course materials are shoddy, vague, riddled with basic grammatical and spelling errors, astonishingly patronising and so far, mind bogglingly irrelevant.
Example, they include a part where I have to 'reflect' on British values (500 words minimum) as part of the enrollment process to a technical IT course.

It's a good thing this is free to my company too as if this was paid for I'd be demanding a refund already.

Response - No thanks and no thanks to the request of my personal info that was discretely made but curiously not done so publicly.

Graduating from London Metropolitan University, I can say that the first year was filled with challenges due to the pandemic, but I admired the institution's ability to quickly adapt to the online environment. In the following years, courses evolved significantly, and the involvement of both lecturers and students improved. However, there was a need for improvements in structuring assignments, and the second semester of the third year was crowded. Despite these difficulties, I believe the university provides valuable education and prepares students for the future. I appreciate the efforts of the lecturers, and we are confident that the university will continue to be a trusted institution of excellence in education.

I will give 1 start just because it is not possible to give 0.QAHE London and Birmingham is the most useless campus and school settings in the UK.Despite that we managed all their flaws, we graduated and they refused to give us end of course letter. It will even take Board 3 months to decide on final results after desertation result is already out. Students are asking for work letter, end of course letter to give to employer and school said until Students are awarded in April, no letter can be given and Students will even have to apply for such letter from Northern Ireland university Campus. Highest level of wickedness. They never even consider what plans Students have next with these their delays. Please avoid these 2 Ulster Universities, London and Birmingham run by QAHE if you know what is good for you.

This is perhaps the first time in my life where I had the misfortune to witness total incompetence combined with disgraceful arrogance not backed by a single bit of intelligence.
If you value your time, stay away from this, I don’t even know how to call this. Scamming people involves some kind of intelligence. These guys are lacking everything from common sense to basic english.

Throwing Ex colleagues under the bus & false promise.

I'm on my 3rd DLC, and he's taken to throwing my other 2 previous DLCs under the bus despite simply doing fine. Had an interview regarding my progression and asked, "if my place of work is keeping me on after". I'm 29, in a senior position, they talk to me like I'm 16 and haven't been in IT for 9 years.

The IT course is named after the voucher you get to do with Microsoft after passing this Level 3 course.

I did an IT course for a refresh as while I've been working, Windows 8, 10, and 11, have entered the world and thought I should update my knowledge in a more official capacity passed simple experience. I've learnt one thing: that has changed is the Data Protection act...