The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Se mere
Virksomheden har svaret
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Se mere
Virksomheden har svaret
I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Kontaktoplysninger
Braithwell Way, S66 8QY, Rotherham, Storbritannien
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4,5
Fremragende
442 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
unreliable smoke detectors
I have a monitored security system installed by a company in North Wales. They use pyronix smoke detectors which have given endless trouble.How long would you expect these devices to last without faulting?
29. marts 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Pat, we are sorry to hear this. Would you be able to provide us with further details on the issues you have been experiencing across to customer.support@pyronix.com and we can look into this further.
I have installed an Enforcer system for…customer switching from another brand that's dated and not adaptable to their current requirments
I have installed an Enforcer system for the first time and was surprised at all the options and ease of use for the end users, a very well thought out piece of kit and i'm told it's very reliable, the app is great and simple to use as well.
Great work Pyronix!
21. marts 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Ian,
Thank you very much for taking the time to leave your review, we really appreciate it. It is great to hear about your positive experience! 👍
App 2.0 keeps given error message
I have had the alarm fitted now for 6 years and the app has never worked correctly since the “app upgrade”it sometimes works then I just get error messages, I can’t get the geofence to work it won’t let me edit it doesn’t give me notification when I leave the house. The old app was so much better never had a problem with it.
20. marts 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Jamie,
We're sorry to hear you are having these issues. Can you please email further details of the issues you are experiencing across to customer.support@pyronix.com including your panels unique system ID, so we can look at some troubleshooting? Hope to hear from you soon.
I got through to an advisor very…
I got through to an advisor very quickly and he was very knowledgeable and resolved my issue efficiently
19. marts 2024
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Besvarelse fra Pyronix
Hi Rich,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
The company itself
The company itself, was a good company. The tech team excellent. I had a problem loading the phone sound, when someone rang the door bell.
They spent so much time trying to help sort that out, even though we could get it all on another phone. BUT neither of us could always open the app, and it took so long, when we did, the person would have left the door,by then. We were told that they were improving the app, but not sure how long that would have taken. All in all, service and tech team absolutely excellent, app, itself, for us, not good. But that was just us.
13. marts 2024
Uopfordret anmeldelse
As always top service from tech team
As always top service from tech team , very good customer service, support helpful in everything they do
8. marts 2024
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Besvarelse fra Pyronix
Hi Johnny,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Brilliant technical helpline
What a brilliant technical helpline Keith was a massive help for me with the two alarm kits I had to install he helped me through the programming and had the patience of a saint Keith is defiantly a valuable member of your team a big thank you to him
6. marts 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi,
Thank you for your review, we really appreciate it and are pleased to hear about your positive experience. We will pass your comments across to Keith 👍
Professional support
Professional support. Sorted out issue UR2-WE doesn’t registered HU fobs.
22. februar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Wojciech,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Awful noise
When the door bell is activated the klaxon noise on my phone is so bad that I can no longer have 'sound' on my phone. It is so bad that I deeply regret having it installed in my home. I'd tell anyone thinking of having it to go to ring instead.
19. februar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Elsie,
We are sorry to hear this. The Doorbell call is defaulted to be the app provided sound. However, this can be changed within the app settings to customise the tone to be one of your mobile devices notification sounds if you wish. If you require any further information on how this can be changed, please contact customer.support@pyronix.com and we would be happy to assist.
Pyronix Enforcer Essentials Webinet
The webinar provided by Pyronix and conducted by Jim was brilliant. Really informative and we were able to ask questions about anything we required.
14. februar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Richard,
Thank you for your review, we really appreciate it and are pleased to hear about your positive experience. We will pass your comments across to Jim 👍
Updated review. Poor app but good customer service
Updated since discussions with Pyronix: Reported previously that I had the Pyronix Euro 46 v10 installed a few years back. I echo the other comments here about the app and I requested my alarm company - SPYALARMS - to deprogram the need for an app. A couple of engineers failed to deprogram it properly - instead suggesting I replace the whole system despite it being only a few years old. I contacted Pyronix who were helpful in their advice and gave me ammunition to get the alarm maintenance company - SPYALARMS - to return and then admit that there was no fault.
Renewed conclusion :
1. Pyronix have good customer service but need to improve their app (hence losing 1 star)
2. Avoid certain alarm maintenance companies such as SpyAlarms who try to con customers to unnecessarily replace systems.
14. februar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Kevin,
We are sorry to hear this. Have you been in contact with your installer regarding these issues? Did they return to site to carryout some checks on the system? When installers are on site, they can contact our Technical Support Team for further support. Most issues can be resolved on the call, however, our Technical Support Team would confirm if the issue cannot be resolved and if they would recommend replacement. The warranty period is currently 2 years, however this would not be the life expectancy. If you have any further queries or require further information, please contact customer.support@pyronix.com and we will look into this.
Always get a good service from Pyronix
Always get a good service from Pyronix. Tech support are knowledgeable and the kit is bullet proof.
Keep up the good work.
9. februar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Danny,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Great end-user customer support has sorted me out
Having had significant iOS app connection issues with my Pyronix Euro 46 alarm system, I reached out to Pyronix customer support. Although they are primarily geared up to discuss technical issues with alarm installers, they did help me via email (and also a phone call, which I missed).
Customer support supervisor Emma W. sent me a PDF manual, helped me to check my WiFi signal strength, considered the various app errors I was getting and finally suggested an alternative hard-wired connection module, might be needed.
Getting the alarm installer back in today resulted in an upgraded WiFi board with external aerial, and the signal strength now supports regular connection to the alarm's control app. They also enabled silent alarm setting so I don't disturb my wife (who always goes to bed earlier than me) when setting the door sensor alarms.
Overall, I am very pleased with the outcome, so thank you Emma, Pyronix [and also Invader Security].
7. februar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Terry,
Thank you for your review, we really appreciate it and are pleased to hear about your positive experience. We will pass your comments across to Emma 👍
Excellent technical help.
1. februar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
TODAY DAVE PREVIOUS ALAN
TODAY DAVE PREVIOUS ALAN. CREDIT TO THE COMPANY WELL DONE. AS AN INSTALLER RUSTY ON PYRONIX KIT THEY EXPLAINED AND ANSWERED MY QUERY WITH PATIENCE POLITNESS AND PROFESSIONALISM. WELL DONE
29. januar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Michael,
Thank you for your review, we really appreciate it and are pleased to hear about your positive experience. We will pass your comments across to Dave and Alan 👍
V10 Default reprogram.
V10 Default reprogram.
Keith, Exceptionally Knowledgeable,
All done with his advise in 15mins.
Top guy
18. januar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Stephen,
Thank you for your review, we really appreciate it and are pleased to hear about your positive experience. We will pass your comments across to Keith 👍
Great technical support as always
9. januar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Tommy,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
The person who helped me today was…
The person who helped me today was superb
5. januar 2024
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Paul,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
Always spot on and goes above and…
Always spot on and goes above and beyond to sort things out
15. december 2023
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi Dave,
Thank you for the review. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
That technical is open till 18.30 hours
Alan the Irish gentleman in tech support was so helpful, polite, patient, just a real asset to your company, nothing was too much trouble for him
8. december 2023
Uopfordret anmeldelse
Besvarelse fra Pyronix
Hi,
Thank you for your review, we really appreciate it and are pleased to hear about your positive experience. We will pass your comments across to Alan 👍
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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