The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
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We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Se mere
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Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Se mere
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I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... Se mere
Virksomheden har svaret
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Braithwell Way, S66 8QY, Rotherham, Storbritannien
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
As a new consumer of these products have needed to contact Pyronix several times and on each occasion, they have always been very courteous, patient and knowledgeable. I would highly recommend their products and their technical advice is always sound.

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Phoned Tec support for advice on enforcer wireless connectivity! Fantastic advice and sorted problem quickly!

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Great product and the technical help lines is by far the most knowledgeable in the industry. The after sales is 10/10

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On the odd occasion I have to contact the help line have found the response is always great very helpful
and polite ,they speak to you courteously and talk you through what they are doing to resolve the issue.
Never afraid to ask the technicians for there help.
Thank you all
Alan(AB alarms)

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I have had nothing but trouble with my Enforcer alarm the installer is no longer trading & the 6 telephone numbers I got online all say this number does not reply.I have a problem now that I am told is very difficult to correct and Pyronix seem impossible to contact.Should have gone to a reliable Company

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I have used many different security system manufacturers over the years however Pyronix products, aftercare, tech support and product training are second to none. From the on-line tutorials to the friendliness and knowledge of the Helpdesk staff, Pyronix do seem to genuinely care for their customers.

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I have this professionally installed for last couple of weeks and so far so good great system
I would think it’s all in the installation/installer

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Informative and perfect for installers who are strapped for time.

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Tech Support Engineer Julian was bang on……Top Man

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Great Essentials webinar.
New to Pyronix, moved from another well known brand.
James did a great easy to follow Presentation.
Filled all the blanks I am very pleased with the pyronix
training academy.
Thanks to James and Pyronix

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Had one of those days today and called tech support 3 times!! Each time, they get to the cause instantly and talk you through the remedy with such ease. These guys really know their stuff

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Non riesco a capire queste recensioni positive: l'ho installato 2 anni fa e da allora non sono mai riuscito a far funzionare l'app. Con nessun telefono della famiglia, e anche di SO e marche diverse. Su google play trovo solamente utenti arrabbiati con la mia stessa esperienza. Anche sul sito ufficiale dal 2018 non sembra ci siano aggiornamenti. Ci sono perfino i link alla vecchia versione dell'app Homecontrol+, che da almeno 3 anni non c'è più!

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As always true professionals and very patient. Nothing is a drama for them and the best part I love the most is the fact that you pretty much get through to an advisor straight away as that can be sometimes crucial. Keep up the good work Pyronix.

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Excellent service as always.
The guy at Pyronix kept his cool whilst I was trying to deal with the problem in hand whist also dealing with the client and the guy from their I.T. department.
Out of the chaos the issue was resolved, so top marks to Pyronix once again.

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Having been effectively ignored by our alarm installer, as a consequence of which we couldn't access the alarm via my wife's mobile app because they had allowed the subscription to lapse despite several reminders from ourselves, in desperation I contacted customer service at Pyronix. Kelly there was absolutely outstanding. I couldn't give her any codes or reference numbers, but in the course of a couple of hours she had tracked our system down and reactivated it, and said she would leave it activated whilst we sorted out what we wanted to do about the current installer. She just made it all so simple and trouble free - this really was outstanding customer service!

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Thanks you So Much Alan.....
Your patience is key to your success...
Having a depth of knowledge is one thing but your character just excel your knowledge which is what everybody else fails to realise...

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Excellent service on technical questions by Julian

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Great technical support thanks very much!
Martin CAMERA WATCH SYSTEMS

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.