Putnams Anmeldelser 

152
•
TrustScore 4 ud af 5

4,0

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Putnams made my saggy old sofa feel brand new again with a newly filled sofa cushion. It was an easy process, I sent photos and measurements and promptly received a competitive quote. Communication... Se mere

Bedømt til 5 ud af 5 stjerner

Had foam replaced in a seat cushion as manufacturers foam was not great quality, cushion just received back and feels great . Experience from beginning to end very easy and very quick wouldn’t hesitat... Se mere

Bedømt til 1 ud af 5 stjerner

I finally bought the Putnams bed wedge after years of it being recommended by healthcare professionals. Unfortunately, my symptoms are worse than they've ever been and now have severe, chronic... Se mere

Bedømt til 5 ud af 5 stjerner

I purchased some items from them which are wonderful. i had several questions, and Tracey, who i spoke to on the phone, was so helpful and did so much to assist me, and to ensure that i could use th... Se mere

Virksomhedsoplysninger

  1. Helse- og skønhedsbutik
  2. også i
  3. Butik med udstyr til hjemmet
  4. Leverandør af hjælpemidler

Skrevet af virksomheden

Since 1979 we have been hand crafting comfort solutions in the UK. Our business is family-run (now run by the second generation). Have a problem or need a question answered? Call humans in our factory office on 01752 345678, we answer within a few rings. Our products include but are not limited to; pillows, toppers & duvets. Based in Devon, UK.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

152 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,0

Alle anmeldelser

(152)

40 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Really comfortable pillow which helps…

Really comfortable pillow which helps to reduce my neck pain. I first went with the queen but swapped to the king as I wanted it to be larger and slightly higher to support my neck which is quite long. Great quality pillow, fantastic customer service and I'm very happy to buy from a British company

29. november 2024
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Besvarelse fra Putnams

Thank you for the lovely review Susie! We are so pleased you like your pillow. - the Putnams team

Bedømt til 5 ud af 5 stjerner

100% Excellent

I ordered a specialist item (bariatric seating cushion) which is superb and of excellent quality. It more than met my expectations and is superbly made. I have worked as a nurse for 20 years so know what good pressure cushions are... and are not...

Service and delivery were excellent and that was over the Christmas period too. I will be using Putnams for my following items, and their product reviews are all highly rated.

9. januar 2025
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Besvarelse fra Putnams

Thank you for the lovely review Mr Peng. We are so pleased you are happy with our product & service. - the Putnams team

Bedømt til 1 ud af 5 stjerner

Delivery timesT

Ordered 19th December. Nothing on the website to say they close for 2 weeks over Christmas and New Year. I got an e mail saying they reopen on 2nd January and orders would be sent out after that. Now 7th January and it’s still not here.

7. januar 2025
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Besvarelse fra Putnams

We had guaranteed Christmas cut off and delivery information on our delivery page. We make every order by hand and are extremely busy around Christmas so set these expectations out for customers. Sorry you did not see this but it was available for everyone to see. You also selected the free standard delivery service not the next day service that was available. - the Putnams team

Bedømt til 5 ud af 5 stjerner

Although the items I ordered were not…

Although the items I ordered were not right for me, I cannot fault Putnams customer service and response.

18. december 2024
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Besvarelse fra Putnams

Thank you for the lovely review. We are glad you liked our customer service team. - the Putnams team

Bedømt til 5 ud af 5 stjerner

Purchased Breast Support Sleep Pillow

Purchased Breast Support Sleep Pillow, great product, good quality and delivered in good time frame.
Polite staff, and good communication.
Thank you.

5. november 2024
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Besvarelse fra Putnams

Thank you for the lovely review Laura. We are pleased the pillow is helping you. - the Putnams team

Bedømt til 1 ud af 5 stjerner

No Refund Policy if not happy with their product

I bought one of their pillows as recommended by a friend. I tried it out for a few nights. It pushed heavily on my cerebellum and gave me headaches during the day and dizziness when I got up in the night. I tried to return it BUT if it's not in it's original plastic sleeve, you can't get a refund... so how many people do you know who try out a pillow in it's plastic packaging??? So effectively they have NO REFUND POLICY... which is shocking since their foam pillows are SOOOOO expensive. Don't bother buying one I'd say!

21. oktober 2024
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Besvarelse fra Putnams

Hi Charlotte, all our bedding products come in a sealed hygiene bag that has stickers on stating "once opened this item is non returnable" this is due to hygiene reasons and is in line with all the major high street brands. We welcome customers to try pillows under a pillowcase or similar (whilst still in the hygiene bag) to make sure they are happy before removing the packaging. We are sorry you were not happy with the pillow on this occasion. - the Putnams team

Bedømt til 5 ud af 5 stjerner

I wish all companies were this good!

I foolishly ordered and paid without considering all the options and Putnams were so relaxed about cancelling and refunding my order even though they had packed it for postage. Will definitely reorder when ready.

1. september 2024
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Besvarelse fra Putnams

Thank you for the lovely review! Very pleased to hear our customer care team were helpful. - the Putnams team

Bedømt til 5 ud af 5 stjerner

Superb service and excellent product …

I was at my wits end to find a suitable pressure relieving cushion for my husband as he had developed a pressure sore and was very uncomfortable.
I managed to find Putnams on line and wanted to get verbal advice on the most suitable cushion. Customer Service was very helpful and patient while I took measurements of our chairs .
I purchased the Sero Pressure Dr Huff cushion cut-out standard and the courier company waited whist my order was packed up and transported immediately. It arrived at 08.30 the next day and the cushion has been a life-saver.
I would like to say thank you to the lady who helped me.

2. august 2024
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Besvarelse fra Putnams

Hello Hermione, so please to hear you were happy with your order experience and also the product. We will pass your comments onto Bubbles Putnam (the lady that helped you). - the Putnams team.

Bedømt til 5 ud af 5 stjerner

Remarkable company

Remarkable company. Headley was very helpful and advised me on possible mattress toppers and pillows for neck/shoulder pain. The Ripple Mattress topper has been brilliant and much cheaper than other options. Sadly, I couldn't get on with the neck pillow. Headley offered a full refund on the extra case, even though long past the return limit - allowing me to keep the case - in case! Recommend them!!!

9. maj 2024
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Besvarelse fra Putnams

Thank you for the review K B, we are pleased that Hedley helped you and you love your ripple mattress topper (a staff favorite). - the Putnams team.

Bedømt til 1 ud af 5 stjerner

Awful service with no care what so ever

Awful service. I bought a wedge from Putnams previously, which was great. I then purchased a full length version, but it did not help with any of my symptoms, so I attempted to get a refund, at which point I was told that it was too late and they couldn't do anything for me. I've honestly never been treated so awfully, especially from a company that sells products within the health industry.

1. februar 2024
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Besvarelse fra Putnams

Hi Hiten, sorry you were unhappy with second purchase, returns must be made within the stated time period. - the Putnams team.

Bedømt til 3 ud af 5 stjerner

I REALLY wish I could have kept this…

I REALLY wish I could have kept this mattress tilter but sadly I couldn’t. I can’t fault the service though, fast delivery and very well packed. Good, sturdy tilter, BUT, oh my goodness the chemical smell was unbearable. Not sure what has been sprayed on it or what it was made from but my word the chemical smell took over the house. In the end we had to shut it in an unused room with the windows open all the time for a few days but it still had the strong chemical smell. There was no way I could sleep with that and I have lung problems too. My husband doesn’t have a very good sense of smell and he spent a short amount of time in the room and he came out with his eyes stinging! I don’t know if mine was a dodgy tilter or not but I don’t know how anyone could use it like that. Shame as it could have helped me. I sent the tilter back recorded delivery via FedEx (which was a total faff!) and I was given a refund minus the delivery cost.

21. februar 2024
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Besvarelse fra Putnams

Hello Lisa, sorry you were unhappy with the mattress tilter, it is made from UK made, CERTI-PUR foam, meaning it is non-toxic. However some people are sensitive to the "new foam" smell. I am glad you were pleased with our customer service. - the Putnams team.

Bedømt til 5 ud af 5 stjerner

I bought a U shaped pregnancy pillow from Putnams…

I bought a U shaped pregnancy pillow from Putnams as theirs is a little smaller (shorter) than the typical one which makes it more compact. The pillow feels nice and firm, providing good support for my legs and back. The customer service is responsive and the team was able to make me a cotton cover as I wanted that for use till summer.

23. januar 2024
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Besvarelse fra Putnams

Thank you for the lovely review Amanda. Happy to hear the pillow is providing comfort during your pregnancy journey. - the Putnams team.

Bedømt til 5 ud af 5 stjerner

Once again, incredibly helpful

I have previously used Putnams for products for back pain. This time I needed products for leg / foot pain and once again the person who answered my call was very helpful.

In the end, none of the products were quite right for me, but the returns process was very easy.

13. december 2023
Uopfordret anmeldelse
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Besvarelse fra Putnams

Hi James, thank you for the review. We are pleased you were happy with our customer service. - the Putnams team.

Bedømt til 5 ud af 5 stjerner

Keeps the meds away!

I purchased a double bed wedge over two years ago and the product has been a real life saver.

I have been able to stop medications due to the efficiency of the wedge, and use beds that have storage space underneath (can't really tilt beds with these in-built). The product has kept its form and I am able to upgrade the product to a Super King with the help of the supportive Putnam team.

I highly recommend!

10. januar 2024
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Besvarelse fra Putnams

Hi Hanna, thank you for the lovely review. It is great to hear our bed wedge is helping you. All the best with your health. - the Putnams team.

Bedømt til 5 ud af 5 stjerner

Great company with Fantastic service

Great company with Fantastic service, always happy to help when ringing with any questions, prompt delivery,
The products are great quality at a fair price. I bought the Ripple seat liner it has a good padded seat, pads that tie to the arms, lumber support and padded back. I bought the extra waterproof cover so idea for summer use and wet weather. Very Happy would definitely buy from them again..

2. oktober 2023
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Besvarelse fra Putnams

Hi Sally, thank you for the glowing review! We are so pleased to hear you were happy with the product, delivery speed and service. Enjoy your new seat liner! - the Putnams team

Bedømt til 5 ud af 5 stjerner

I purchased a bed wedge for my mother…

I purchased a bed wedge for my mother who suffers with night time reflux, the lady over the phone was very helpful when I didn't know what material to choose. Pleased to report the wedge is reducing her night time reflux. Speedy delivery and quality product. Recommend.

25. september 2023
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Besvarelse fra Putnams

Hi James, thank you for the lovely review, We are pleased to hear the bed wedge was helpful in preventing reflux. - the Putnams team

Bedømt til 5 ud af 5 stjerner

Excellent Product and Superb Customer Service

Wonderful service from beginning to end. Everything has gone so smoothly and the replacement cushions have made my fifteen year old sofas look like new. They are more comfortable than the originals ever were and won't need any plumping up to keep them in shape, which is an absolute boon for me. Putnams' customer service team have been terrific. The process was so straightforward with them arranging collection of covers and return within one week. I cannot recommend Putnams highly enough.

13. september 2023
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Besvarelse fra Putnams

Hello W Ford, thank you for the lovely review. We are so happy to hear your cushions are like new! We have passed your kind words onto our lovely office & foam cutting people. - the Putnams team

Bedømt til 5 ud af 5 stjerner

Excellent customer service

Excellent customer service. The lady on the phone was very polite and patient whilst helping me make a decision as to the best pillow for my neck pain.

5. september 2023
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Besvarelse fra Putnams

Thank you for the glowing review. Please to hear you have found the right pillow for you. - the Putnams team

Bedømt til 5 ud af 5 stjerner

Thank you Putnam's

Thank you Putnam's, we bought a memory foam mattress topper with cover from you and it has totally transformed our lumpy mattress, so helpful and a very professional service, I would highly recommend this company

28. august 2023
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Besvarelse fra Putnams

Thank you for the lovely review Tessa. Happy dreaming! - the Putnams team

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