Great gym, lots of space, brand new equipment, loads of classes included - love the PLUS membership where you have multi access to different gyms, bring a buddy 4 times a month and free vitamin water.... Se mere
Virksomheden har svaret
Lokation
Skift lokationTesco Extra, Sunderland Retail Park, SR6 0BN Sunderland, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Gym is ok.. but.. there’s no member cap so you can have over 200 people in at a time and they don’t have the space for that at all. (Member cap should be 100) Also just reorganised the layout in th... Se mere
Virksomheden har svaret
Very clean facilities, room temperature is good . Equipment is very clean. Did not see facility to lock expensive peddle bike up ?. Caribina cli... Se mere
Virksomheden har svaret
I was met at the door by Raven who gave me a lovely smile and welcome. Raven walked me around talking through the different areas and machines then explained about the classes. I felt immediately... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - Sunderland
Skrevet af virksomheden
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
Tesco Extra, Sunderland Retail Park, SR6 0BN, Sunderland, Storbritannien
4,1
God
164 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
False Advertisement Issues
When choosing a fitness club, I am usually looking for a fitness studio with specific features; neutral colours (ideally dark grey walls). No noise pollution or bright light distraction is also important for me. These features are probably important for any non-neurotypical person. I recently visited Pure Gym Facebook page and saw some really impressive looking studio that would be good for me. Sadly, the images are misleading- the photos were taken in a different location and are just cloned onto pure gym page in my city. Pure gym please remove these confusing misleading images and stop pretending you have a modern, dark grey, well lit fitness studio in this location +diversity in classes. Show potential customers what you actually have. Some people will make terrible life choices based on your false advertisement <-can choose wrong city to live in assuming the facilities you show in photos are actually available there. False advertisement in the fitness industry can be more damaging than most people think.
Pure gym apologised for the inconvenience the images caused me but did not remove these images so they can still confuse and cause issues for other viewers.
22. februar 2026
Uopfordret anmeldelse
I would like to than…
I would like to thank the assistant manager Kiaran Harvey at Sunderland for the time and help he gave me by restarting my membership much appreciated
2. december 2025
Besvarelse fra PureGym UK - Sunderland
Hi- Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are thrilled to learn that the Assistant Gym Manager was able to assist you with restarting your membership! We are really happy to hear of this positive experience and we look forward to seeing you back in the gym very soon! Thanks, PureGym
A simple and straightforward process…
A simple and straightforward process from start to finish! What more can you ask for??
28. november 2025
Besvarelse fra PureGym UK - Sunderland
Hi Marc - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Good experience joining not yet used the gym
Not yet used the gym. However joining online was very straight forward.
16. oktober 2025
Besvarelse fra PureGym UK - Sunderland
Hi Anthony - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. Looking forward to seeing you soon at the gym! Thanks, PureGym
Besvarelse fra PureGym UK - Sunderland
Hi Lewis - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We hope you enjoy your new membership! Thanks, PureGym
Very easy and straight forward to join…
Very easy and straight forward to join and no joining fee 😁
28. juni 2025
Besvarelse fra PureGym UK - Sunderland
Hi Teresa - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. Enjoy your workout sessions! Thanks, PureGym
Once this great gym now turned sour
Once this great gym now turned sour. The team during 2019 and 2021 was the beat until having to pay for rent costs you talent and making a decent salary.
It has never been the same since Richard left. The classes turned more robotic, no passion or character.
8. september 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Sunderland
Hi, Thanks for taking the time to leave this review, we're sorry to see it's 2 stars.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
It’s a cheap 24 hour gym I found it to…
It’s a cheap 24 hour gym I found it to have everything I needed and it was pretty clean and tidy.
27. maj 2025
Besvarelse fra PureGym UK - Sunderland
Hi Kelly. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym sunderland
25. februar 2025
Besvarelse fra PureGym UK - Sunderland
Hi here - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Great equipment
Great equipment, friendly atmosphere, clean, great classes and trainers
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Sunderland
Hi Paul - Thank you so much for your feedback! We're glad to hear you enjoyed the classes we run and the great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Besvarelse fra PureGym UK - Sunderland
Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
A very open space
A very open space. An abundance of machines for specific exercises. However, because of the extremely long rack for the dumbbells, I found that the lighter weights were located towards the section for the heavier weights, which made it a little harder to find lighter weights.
10. januar 2025
Besvarelse fra PureGym UK - Sunderland
Hi Alex - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym and managed to find the right weights that work for you.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
Place has gone downhill lsunately
Place has gone downhill lately. Mainly due to cleanliness in male toilets. Smelly buckets with dirty water and no toilet roll the other day
14. december 2024
Besvarelse fra PureGym UK - Sunderland
Hi Carl - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
All staff are very welcoming They are…
All staff are very welcoming They are eager to help and I feel very much at home. The gym is not full of lycra clad young people and is welcoming to all.
29. december 2024
Besvarelse fra PureGym UK - Sunderland
Hi Elaine! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
Toilet area are dirty and stink
Toilet area are dirty and stink , the sinks are dirty even though they’ve signed to say they have been cleaned.
Machines need cleaning down , for instance when on a machine sometime a the weights are stuck together then suddenly drop .
Not enough options for leg extensions , only one machine
28. december 2024
Besvarelse fra PureGym UK - Sunderland
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
With regards to equipment we always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio.
If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
The Pin for the Free 3 Day Pass never…
The Pin for the Free 3 Day Pass never worked. Travelled all the way to the Gym for nothing as could not get in and no staff answered the assistance button call.
28. december 2024
Besvarelse fra PureGym UK - Sunderland
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.
There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.
Old equipment…
The equipment in the gym is very old now and it doesn't work correctly. Some of the equipment doesn't line up and is lopsided
4. januar 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Sunderland
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
Besvarelse fra PureGym UK - Sunderland
Hi Alan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Warm and Friendly atmosphere and always…
Warm and Friendly atmosphere and always clean and tidy.
15. november 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Sunderland
Hi Ian. Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym
Felt very comfortable
Felt very comfortable, I am 21 years of age and haven’t been since I left school, equipment was just as needed and perfect destination.
5. november 2024
Besvarelse fra PureGym UK - Sunderland
Hi Calum - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and to do so, in a clean and friendly environment.
We know just how anxious the thought of going back to the gym can be and we want to do our very best, to provide that safe and relaxing space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.