Signed up yesterday as the current offers gave me a push and attended an induction today with Dylan. The gym itself is easy enough to access and looked very clean with a wide range of machinery a... Se mere
Virksomheden har svaret
Lokation
Skift lokationEtruria Way, ST4 6JQ Stoke-on-Trent, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
On-going car parking issues, absolute nightmare to park in peak times if you’re lucky enough to get a legal space. The men’s changing facilities are hit and miss, majority of the time they’re c... Se mere
Virksomheden har svaret
Gym was exceptionally busy (151 persons) and very limited equipment to the point that no less than 3 people were waiting to use each piece of equipment, the vast majority of people were under 25 and o... Se mere
Virksomheden har svaret
I found the gym well set up, the staff are friendly and very helpful, there is no problem getting to use any of the equipment, it’s clean and tidy, I have recommended it to several friends, and it see... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - Stoke on Trent North
Skrevet af virksomheden
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
Etruria Way, ST4 6JQ, Stoke-on-Trent, Storbritannien
3,8
God
96 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Lorraine- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. If you have more information or concerns regarding your recent visit and wish to discuss this even further, the best way for practical action is to always to get in touch directly with the Gym Manager. You can approach them in the gym or contact them using the information on the gyms home page. Alternatively, our Member Services team are always here to help. You can contact them at member.services@puregym.com or via our social media channels. Our team is here to ensure your concerns are heard and addressed as soon as possible, so please do not hesitate to reach out. Thanks, PureGym
New bike pedals needed
New bike pedals needed, straps are snapped, takes 10 mins to find a decent bike before a class.
23. november 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Amanda - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Good gym.
Good gym got all the equipment you could ask for.
It’s a clean and nice gym the activity studio there is decent sized to do some other activity’s.
22. november 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Ruth - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
The staffs are friendly and always…
The staffs are friendly and always ready to help. I love the auto-massage in the gym. The new gym tools are great and workout enhancer for me
15. oktober 2025
Besvarelse fra PureGym UK - Stoke on Trent North
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment, so we are glad to hear this feedback. Is there anything you feel we could improve on? Thanks, PureGym
Recommended
Signed up yesterday as the current offers gave me a push and attended an induction today with Dylan.
The gym itself is easy enough to access and looked very clean with a wide range of machinery and classes available, it was quiet enough at 0830 and had a nice lay out. I was nervous about attending, having gained some weight and having 0 fitness levels 😂 but Dylan was fantastic. He explained everything to me, showed me round and how to use the equipment, and then answered all my PT questions when I mentioned I was on the fence about booking one.
So far, first impressions of the gym and staff are fantastic :)
21. august 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Kellie-Louise - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so, and we are really happy to hear of this first gym experience! Thanks, PureGym
I found that it’s now more weight lift…
I found that it’s now more weight lift based, but I am going to do one of the classes
5. juli 2025
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Tanya. Thanks for taking the time to leave this review.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager who always appreciates and takes on board member feedback.
Thanks, PureGym.
Good offer, huge gym
Great limited time introductory of 30% off for 3 months and no joining fee. Went to view gym. Huge place with loads of modern equipment. Quiet enough today (Saturday) yet to see in the week. No loud music, which is great and the only gym I've been to that doesn't. Good app. Signing up was easy online. Can use Dreams next door for car parking, however it's not clear where you can park, hope I don't get fined. The only thing missing from the gym compared to most places are any punch bags, would love to see these there, there's enough space for them, in the studio would be good.
31. maj 2025
Besvarelse fra PureGym UK - Stoke on Trent North
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Bring a Buddy Bolt On Misadvertised
Smooth joining process, but no way to add Bring a Buddy Bolt On as advertised so had to buy a second membership.
Followed the correct links on the website to add the Bring a Buddy bolt on but nowhere to actually add this on, but this is only after you've already paid for the membership!
26. januar 2025
Besvarelse fra PureGym UK - Stoke on Trent North
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you get your membership updated. Thanks, PureGym.
Boxing Equipment
Has been Excellent. Would be better if there was a heavy bag and other fighting equipment available as well.
9. januar 2025
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Jonathan - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Is this a gym or social club???
Gym was exceptionally busy (151 persons) and very limited equipment to the point that no less than 3 people were waiting to use each piece of equipment, the vast majority of people were under 25 and obviously just there to meet girls and friends with absolutely no interest whatsoever in working out on their skinny little bodies.My usual gym routine would take 1.5 hours, However this would have been at least double that had I have waited to use the equipment needed to complete my usual training routine. Also the treadmills were fairly old and the belts showed signs of ageing and heavy use wear and tear, More investment needed.
5. januar 2025
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Jon - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.
Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.
Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. We'll look further into your feedback on renewing the equipment. Thanks, PureGym.
Gym is really good,but classes given…
Gym is really good,but classes given are completely squats squats squats!!!...no other exercises...attended a new class mash up today 6.30 pm to 7.30 pm... expected something different...but was same ...SQUATS?!!! can't feel my knees now...pls improve the classes...
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Vineetha. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout.
We are sorry this is not the case with your most recent sessions.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date, time and classes participated in) so this can be looked into further. Thanks, PureGym
Besvarelse fra PureGym UK - Stoke on Trent North
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
On-going car parking issues
On-going car parking issues, absolute nightmare to park in peak times if you’re lucky enough to get a legal space.
The men’s changing facilities are hit and miss, majority of the time they’re clean and presentable but on occasions not very clean at all.
Still an on/going issue with the men’s hairdryer even after numerous reports to staff that it’s not working.
The overall gym is great, modern equipment and friendly staff.
28. december 2024
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Andrew. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We do apologise for any inconvenience during peak times and parking to use the facilities.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time of your visits) so both the male changing rooms and broken hairdryer can be properly investigated.
In the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym
Great staff .pleasant and always there…
Great staff .pleasant and always there to help.loads of different equipment .very enjoyable to b there .
28. december 2024
Besvarelse fra PureGym UK - Stoke on Trent North
Hi David - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the equipment we have available. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Very easy joining process and love the…
Very easy joining process and love the App. There’s a lot in it just really slowly discovering. Staff are very friendly and helpful and the atmosphere in the Gym is very laid back and relaxed. It was my first time going back after years away and I was a bit nervous but soon felt at ease
28. december 2024
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Steve - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Overcrowding and can be very untidy at…
Overcrowding and can be very untidy at times.Brilliant machines and equipment other than that.
15. december 2024
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Lee - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Awesome quality gym
Awesome quality gym, high energy that meet fitness goals what ever the need.
20. november 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Annie - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
All very simple & quick
25. september 2024
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Si - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. It's great to hear you enjoy using the gym and found the joining process nice and easy! Thanks, PureGym
Good gym,I really enjoy myself there…
Good gym,I really enjoy myself there ,it's bigger and nicer
6. august 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Owen! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
Not used a gym in over 10 years but it…
Not used a gym in over 10 years but it was a clean relaxed atmosphere
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Stoke on Trent North
Hi Jacqueline! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Enjoy your time with us! Thanks, PureGym
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