I attend Anton’s morning classes regularly and they are consistently excellent. He is always in great form, highly motivated and very creative with his sessions. No two classes feel the same. He makes... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 3, Victoria Retail Park, HA4 0AJ Ruislip, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Great atmosphere, friendly staff, tidy and well-maintained equipment. It’s a motivating place that makes working out enjoyable 💪
Virksomheden har svaret
my expensive reusable water bottle was thrown away, a practice that is done at the end of every day! Who on earth throws away perfectly usable water bottle that belonged to a member. There is no one... Se mere
Virksomheden har svaret
South Ruislip brunch, really lovely, modern equiptment, cleand but on the day on induction, I wasn't told about parking and £100 parking fine has just landed on my door! The parking is free but restri... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - South Ruislip
Skrevet af virksomheden
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
Unit 3, Victoria Retail Park, HA4 0AJ, Ruislip, Storbritannien
3,4
Middel
74 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A Gym that keeps me coming back
Great atmosphere, friendly staff, tidy and well-maintained equipment. It’s a motivating place that makes working out enjoyable 💪
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - South Ruislip
Hi -Carmen, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! We look forward to being able to continue to support your health and fitness goals going forward! Thanks, PureGym
You get a parking ticket first time you visit the gym if you aren't careful
You get a parking ticket, who knew you have to register parking to go to the 24/7 gym. The gym are also a bit rubbish and just make excuses. Cancelled.
2. februar 2026
Uopfordret anmeldelse
Anton’s morning classes
I attend Anton’s morning classes regularly and they are consistently excellent. He is always in great form, highly motivated and very creative with his sessions. No two classes feel the same. He makes training enjoyable while still pushing you to improve. I would highly recommend his classes to anyone.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - South Ruislip
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes and it’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far! We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Broken Entrance Door – Urgent Action Required
I’m extremely disappointed with the conditions at this gym. The main entrance door is automatic and has been broken for some time, leaving it permanently open. As a result, freezing cold air pours directly into the gym, making the temperature inside uncomfortably low—especially during winter mornings.
This is not a minor inconvenience. As a paying customer, I expect a basic level of comfort and maintenance. Working out in near-cold conditions is unacceptable and frankly disrespectful to members. What makes this worse is that I’ve already raised this issue with staff, yet nothing has been done to fix it.
If the gym is going to charge premium membership fees, it should at least ensure that essential facilities like the main door are functioning properly. Until this is addressed, the experience here falls far below acceptable standards.
26. januar 2026
Uopfordret anmeldelse
PARKING ISSUES
South Ruislip brunch, really lovely, modern equiptment, cleand but on the day on induction, I wasn't told about parking and £100 parking fine has just landed on my door! The parking is free but restricted late evenings 9.30 to early morning 7.30, I only saw free parking for 3 hours and missed the small prints! You enter your car reg within restricted hours at the gym to get "free parking", this MUST be part of the induction, how else should we know this with the big free parking sign and next to nothing stated restriction? £100? Please, note parking at all inductions, that's my one week's shopping bucks!
5. november 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - South Ruislip
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym. If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome. Thanks, PureGym.
Average experience
New equipment. But seems catered to females, nothing much for men.
New equipment has also taken away space on gym floor, so if jackets aren’t tucked away the PT’s tell you it’s a trip hazard but when they take up a machine with multiple dumbbells and mats it’s not a trip hazard?
Toilets are always dirty and smell, it’s an ok place to train at 4am but after work, forget about it, won’t get on anything.
21. september 2025
Besvarelse fra PureGym UK - South Ruislip
Hi Adam - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym
Unable to use equipment
The gym itself was very good it was very up to date with equipment however I found people were just sitting on the equipment using their phones not allowing anyone else to use it! And nobody seemed to care! So I won’t be using PureGym in the future
16. august 2025
Besvarelse fra PureGym UK - South Ruislip
Hi Julie - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would advise approaching a member of staff on the floor who will be able to look into this at the time. Thanks, PureGym
Excellent gym with lots of equipment to…
Excellent gym with lots of equipment to choose. My favourite is the free parking spaces which allows you to park upto 3 hours .finally, pure gym staff are welcoming and professional, always there to help.
Highly recommend.
13. oktober 2025
Besvarelse fra PureGym UK - South Ruislip
Hi Latif - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We’re so glad to hear your excellent experience and we’re proud to have such a dedicated team! Looking forward to seeing you again soon at the gym! Thanks, PureGym
I found the gym friendly and in…
I found the gym friendly and in particular enjoyed the classes, Abhi's mind class was brilliant also enjoyed the GLC classes.
2. september 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - South Ruislip
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you are enjoying your recent classes and we're glad to learn you enjoy using the gym overall!
We hope to see you back soon!
Thanks, PureGym
Besvarelse fra PureGym UK - South Ruislip
Hi there, it's great to hear you're having a great experience with us and thank you for the 5* review!
Thanks, PureGym
my expensive reusable water bottle was…
my expensive reusable water bottle was thrown away, a practice that is done at the end of every day! Who on earth throws away perfectly usable water bottle that belonged to a member. There is no one at the gym you can speak to, or comment anywhere on this useless exercise of throwing away stuff at the end of every day! Ben, the manager, never available to speak to.
4. august 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - South Ruislip
Hi Arti. Thanks for taking the time to leave this review, we are sorry to see this is 1 star.
We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this.
You can contact them at member.services@puregym.com.
Alternatively, you can contact the Gym Manager directly. To find the email address for your gym, head to their homepage and select 'Email this gym' on the Overview page. The inbox is managed by your gym manager who will respond as soon as possible and assist with this.
Thanks, PureGym
I went to my gym for 9am for the…
I went to my gym for 9am for the induction only to find there was no member of staff and no induction. I looked all over the gym and it definitely failed to be conducted. 0 out of 10.
12. juli 2025
Besvarelse fra PureGym UK - South Ruislip
Hi Simon - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager directly at: info.southruislip@puregym.com to provide more information (such as date and time this was booked for) so this can be investigated, and your gym manager will be able to have a look into any queries and ensure a suitable time for you is arranged for this to be completed. Thanks, PureGym.
All round nice and easy experience
25. juni 2025
Besvarelse fra PureGym UK - South Ruislip
Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Besvarelse fra PureGym UK - South Ruislip
Hi Stephen - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Besvarelse fra PureGym UK - South Ruislip
Hi Cecil. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Offer SAVEHALF does not work
Offer SAVEHALF does not work, it's been advertised but not true
30. april 2025
Besvarelse fra PureGym UK - South Ruislip
Hi there - Thanks for taking the time to leave this review—we always appreciate and take on board member feedback. All promotions are valid for a limited time, so if the code didn’t work at the time of joining, it’s possible the offer had already ended. Additionally, a few gyms are excluded from certain promotions, which could also be why the code wasn’t applied. You can find details of these exclusions in our Terms & Conditions. Thanks, PureGym
The joining price is too expensive for…
The joining price is too expensive for a student
I'm a student
9. april 2025
Besvarelse fra PureGym UK - South Ruislip
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Our membership prices are dependant on a number of factors including location, rental and running cost's.
We update the promotions for all clubs available on our website regularly! These promotions are generated by our Marketing team based on a variety of reasons, so we can't confirm when the next promotion will be.
Please keep an eye out online for discounts in the near future for your chosen home gym! Thanks, PureGym
The south Ruislip pure gym price is too…
The south Ruislip pure gym price is too expensive than other branches it's not fair
And I'm a full time student it's too expensive for me
3. april 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - South Ruislip
Hi, Thanks for taking the time to leave this review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are sorry to heat this. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Thanks, PureGym
The pure gym price in South Ruislip is…
The pure gym price in South Ruislip is too expensive than others pure gym and I’m a student I can’t afford it
3. april 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - South Ruislip
Hi Zuhra. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Our membership prices are dependant on a number of factors including location, rental and running cost's.
We update the promotions for all clubs available on our website regularly! These promotions are generated by our Marketing team based on a variety of reasons, so we can't confirm when the next promotion will be.
Please keep an eye out online for discounts in the near future for your chosen home gym! Thanks, PureGym
Fantastic classes
Fantastic classes, great and motivated personal trainers.
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - South Ruislip
Hi Joanna - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
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