PureGym UK - Norwich Aylsham Road Anmeldelser 139

TrustScore 3.5 ud af 5

3,4

125 Copenhagen Way, NR3 2RT Norwich, GB


Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Decent gym at a fair price within walking distance to me so a no brainer. My only complaints, mirroring those of others is that the equipment is faulty fairly regularly and the gym is certainly over... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

It's the first Pump class I had joined with Carmen instructing (Norwich Aylsham Rd). I'm fairly fit cardio wise but a novice at this type of class. The interaction between instructor and all the membe... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Facilities and equipment are great but the videos let the gym down. The videos displayed are disgusting and u pleasant to watch. Recent examples are of people being sick in the toilet (including a... Se mere

Bedømt til 3 ud af 5 stjerner

Stale equipment, no age verifications means they let people clearly underage come and take up space (not actually working out, sitting on machines browsing phones) Don't bother paying extra for t... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Motionscenter
  2. Fitnesscenter

Om PureGym UK - Norwich Aylsham Road

Skrevet af virksomheden

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Kontaktoplysninger

  • 125 Copenhagen Way, NR3 2RT, Norwich, Storbritannien

3,4

Middel

TrustScore 3.5 ud af 5

139 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 94 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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Bedømt til 1 ud af 5 stjerner

Got trapped inside the building

Got trapped inside the building, nobody was there to help. My phone died so I could not leave the building. No emergency exit, it is a FIRE HAZARD

15. januar 2026
Uopfordret anmeldelse
PureGym UK - Norwich Aylsham Road-logo

Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We apologise for any inconvenience caused by this, we can appreciate this can be frustrating. There will be hours in the week where your gym will be unstaffed, however our CCTV is active 24/7. You can also read about unstaffed hours and safety and security in the gym on our website for further information if you are ever unsure: https://www.puregym.com/landing/safety-and-security/unstaffed-hours/ The gyms are always watched over by our 24/7 CCTV team who can be reached via the emergency buttons if an issue were to occur and they are there to ensure all members are safe during their visit. If you would like to discuss this incident further, are member services team are here to help and escalate any concerns you have. Please email them at member.services@puregym.com and they will be happy to assist further with this. Thanks, PureGym

Bedømt til 3 ud af 5 stjerner

Stale equipment + too busy!

Stale equipment, no age verifications means they let people clearly underage come and take up space (not actually working out, sitting on machines browsing phones)

Don't bother paying extra for things like hydration station, It's regularly not filled up so it just pours metallic tasting water.

On the plus side, Staff seem helpful and always busy!

24. juni 2025
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Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this.. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated further as our team are aways happy to assist with any concerns you have. Our team do regular rests of the gym to ensure all equipment and facilities ae up to working order however our team can look further into this. Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Quick and easy

Quick and easy. Great visuals and good incentives.

7. november 2025
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Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Declan - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Bedømt til 2 ud af 5 stjerner

Hygiene challenged

Decent gym, value for money, it’s cheap and it’s a gym. Decent vibe. But…and this is a big one, it’s soooooo gross. Like if you want to use the toilet be prepared for the stench of urine, wet floors, no hand soap, possibly no loo roll etc. like worse than a busy bar on a Saturday night. I’ve heard the showers are gross too but luckily don’t need them so I can’t comment but based on the toilets I would be surprised if they’re not filthy. There is never anyway to wipe down equipment either the spray is missing or it’s empty. Which means no one wipes anything down 🤢. I’ve taken to bringing a hoody to cover machines I use to protect myself and not sweat directly on the machines. I would also say there’s a contingency of folks here with bad gym etiquette, like holding machines when they’re not using them, borrowing equipment without asking if it’s in use, and there’s a fair bit of staring from some of the male gym goers. But over all the crowd is okay and I don’t feel bad working out solo as a woman. But the lack of cleanliness means I’ll be shopping around for an alternative as that’s a deal breaker for me.

21. august 2025
Uopfordret anmeldelse
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Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Lyndsey - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contracted cleaning team and facilities management, to ensure concerns are addressed in club. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be investigated. Thanks, PureGym.

Bedømt til 5 ud af 5 stjerner

Lovely experience

The staff were extremely helpful especially Eve she was always friendly and her cycle class was amazing, would recommend to others.

31. maj 2025
Uopfordret anmeldelse
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Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Oliver. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Great gym

Great gym, helpful staff, plenty of the equipment you need. Shout out to Eve for being a great PT from them too.

17. marts 2025
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Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Liam - Thanks for taking the time to leave this review, we are really pleased to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear these comments and that you enjoy using the gym overall! Thanks, PureGym

Bedømt til 1 ud af 5 stjerner

We were approached by a member of staff…

We were approached by a member of staff and told us 'its twice now that you haven't put the weight back, can you go and put the weights back' - not even approaching us with 'guys would you mind putting the weights back' or ' guys just to let you know after working out can you just put the weights back' - we left ONE machine with weights on however, we thought it was ok as we found the weights from other equipments that weren't being used. I am uncertain if this is a level of laziness from staff or whatnot. Eventually we put weights back from machines we didn't use and weights we didn't even put in, while he proceeded to chat with his mate. This level of customer service is unacceptable in an environment like the gym. The standard and level of approach is appalling. I hope he does not talk to other customers like this.

24. april 2025
Uopfordret anmeldelse
PureGym UK - Norwich Aylsham Road-logo

Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Weights being returned are a part of our gym rules includes putting weights back after use. It helps keep the area safe and respectful for other members. We all share the space, so tidying up after workouts makes a big difference. Thanks for your understanding and cooperation. Thanks, PureGym.

Bedømt til 1 ud af 5 stjerner

I’ve been trying to cancel this…

I’ve been trying to cancel this subscription down since December. Payments are still going through and we’re in March. You can’t call, no one responds to anything and the link provided to specifically cancel the subscription does not work.

31. marts 2025
PureGym UK - Norwich Aylsham Road-logo

Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi, thanks for leaving us this review. We are sorry to see this is1 star.

We are sorry to hear you are looking to cancel. If you pay monthly you simply need to cancel the direct debit with your bank at least 4 working days before payment is due. Once your bank notify us of this, your account will begin to cancel down.

Thanks, PureGym

Bedømt til 4 ud af 5 stjerner

Somewhat easy,but not sure if I still…

Somewhat easy,but not sure if I still have "my buddy" like last time

31. marts 2025
PureGym UK - Norwich Aylsham Road-logo

Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Keith. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Bedømt til 1 ud af 5 stjerner

Difficult to buy day pass

I just wanted a day pass for another gym and it wouldn’t let me use the same account without upgrading. I’m not going to upgrade for 1 time. Had to use a different email address to pay and get access

16. februar 2025
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Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

If you already have an active membership you will be unable to purchase a further membership, including a Day Pass.
Member Services can add temporary access instead if just looking to use a club for a short period of time. You can reach out to them via email or socials for further info. Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Stay Healthy with Puregym

I feel at home with Puregym and look forward to seeing familiar faces and people who are dedicated to keeping fit and healthy as much as I am.

13. februar 2025
Uopfordret anmeldelse
PureGym UK - Norwich Aylsham Road-logo

Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Phillip - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Bedømt til 3 ud af 5 stjerner

Not very clean and equipment needs…

Not very clean and equipment needs updating or repairing

31. januar 2025
Uopfordret anmeldelse
PureGym UK - Norwich Aylsham Road-logo

Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Tony - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.

Bedømt til 4 ud af 5 stjerner

Join on my own as had been on husband's…

Join on my own as had been on husband's buddle account and decided to go more time a week.

13. januar 2025
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Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Niki - Thank you for taking the time to leave this review, we always appreciate and take on member feedback. It's great to hear you decided to take out your own membership!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Bedømt til 4 ud af 5 stjerner

Good atmosphere, needs more exercise bikes

I liked the atmosphere, the fact you can go 24 hours a day and the accessibility. I haven't given it 5 stars as there were only 3 bikes outside the spin area which were all being used so I had to wait. 3 bikes in a big gym like that is not many. Also, it could do with another bin by the door. Despite those things, I will definitely go back.

31. december 2024
PureGym UK - Norwich Aylsham Road-logo

Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Bedømt til 4 ud af 5 stjerner

Value for money

Value for money. Disappointed though at the lack of cleaner to sanitise equipment, especially for vulnerable users when winter viruses are about

14. december 2024
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Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Lorraine - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Bedømt til 1 ud af 5 stjerner

Norwich aylsham roade gym

Changing room shower look like slumsy ( shower is mold) it's dirty everywhere,

14. december 2024
PureGym UK - Norwich Aylsham Road-logo

Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Sebastian - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Bedømt til 4 ud af 5 stjerner

Good place for beginners

A good place for beginners and plenty of equipment to use.

10. december 2024
Uopfordret anmeldelse
PureGym UK - Norwich Aylsham Road-logo

Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Ashley - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Bedømt til 2 ud af 5 stjerner

Recently rejoined the aylsham rd

Recently rejoined the aylsham rd, Norwich gym. And as I am well aware it is an affordable gym, it is a shame that equipment is not kept in full working order. A treadmill I used had a deteriorated digital data screen and a spin cycle had a broken pedal strap. I understand these may not be major defects but paying members deserve their equipment to be in full working order! Also not many sanitising sprays around and on my most recent visit, the only spray bottle I could find was empty so I was unable to clean down after a spin class! So please do better!

6. december 2024
Uopfordret anmeldelse
PureGym UK - Norwich Aylsham Road-logo

Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi Sarah - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.

Bedømt til 2 ud af 5 stjerner

Locating stuffs was difficult

Locating stuffs was difficult, opening and closing the doors is difficult because it asked for number instead of qr code.

21. oktober 2024
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Besvarelse fra PureGym UK - Norwich Aylsham Road

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We always advise that new members have an induction to ensure they are familiar with the lay out of the gym and understand how to use the different pieces of equipment. Inductions are usually placed on the class time table.

You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time.

Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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