It's too cold lately. I couldn't warm up, was so freezing. Also women's toilets, 1 is constantly out of order. And equipment... I noticed that some of the equipment is not working long time already, a... Se mere
Lokation
Skift lokationSt Peters Way, NN1 1PJ Northampton, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great price. Good equipment. Friendly staff. My only real complaint is that the gym is a bit dirty (dust, hair, etc. on the floor), and there aren't enough stations providing towels to wipe down th... Se mere
Virksomheden har svaret
It is almost snowing inside, too cold. Whenever I go to train I end up sick, I think your machines that regulates the air temperature are either faulty or settings are wrong. The equipment used for th... Se mere
Virksomheden har svaret
Gym is perfectly okay, personal trainers are not. The Gym is lacking a few pieces of equipment which can be found in other Puregyms but is always tidy with lots of space. The personal trainers, exc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - Northampton Central
Skrevet af virksomheden
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
St Peters Way, NN1 1PJ, Northampton, Storbritannien
3,7
Middel
102 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Allowing children 16 overnight to sit…
Allowing children 16 overnight to sit around and use WiFi
3. april 2026
Uopfordret anmeldelse
Unpleasant first time gym experience
The gym was alright for my first time going went for month but it wasn't a friendly atmosphere I didn't feel welcome there by other gym members that every time I went in there it felt like the other people didn't like me being there that even this black woman every time she saw in the the gym she would laugh at me to my face for no reason when I didn't even know her and she didn't know me or anything about me and I even heard other people of the gym body shaming me because I wasn't in the best of shape for being a beginner in losing weight and I felt uncomfortable and felt like I was being bullied by other people in the gym because of my weight or my appearance like I don't have the right to be there like anyone who else goes the gym and the PT wasn't any help towards me when I arrange to meet PT to help me to get in shape or lose weight there first time they didn't bother to meet me and the second I arrange to meet PT he stood up when he said he wanted to do assessment on how to help me get in shape and help me with the injury on my right foot on the day we were supposed to meet in the gym he ghost me never met me for assessment & everytime I went in to the gym I barely saw any PT around in the gym if I wanted to ask for any help within losing weight or with the equipment in the gym for me being a beginner in the gym it was a Unpleasant first time experience I won't be going back to puregym and I won't recommend going to puregym if it's anyone's first time going to the gym or if anyone is a beginner in losing weight I won't bother going to puregym people in there are judgement of people who want to get in shape that's my opinion of the gym experience
30. marts 2026
Uopfordret anmeldelse
Very fast response and problem…
Very fast response and problem rectified from a very polite pleasent member of your team.
4. marts 2026
Uopfordret anmeldelse
This is a very friendly gym
This is a very friendly gym, staff always willing to help and make you feel welcome. A great environment to just be yourself and has definately helped my confidence grow. Lots of different equipment and i enjoy the classes that are suitable for all levels, i would recommend this gym with no hesitation.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Northampton Central
Hi Paula, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We totally get it, starting a new gym can feel scary! But the PureGym community is here to make you feel right at home. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Besvarelse fra PureGym UK - Northampton Central
Hi Fabian - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
enthusiastic & constructive 🥰😎
I really love PureGym – the price, the equipment, and the overall atmosphere are excellent, and I often recommend it to my friends. One idea that could make it even better would be to have a dedicated room with a big screen TV showing guided stretching and mobility exercises on repeat. Since I can’t always match my schedule with the live stretching classes, this would give more flexibility and allow members to follow the exercises correctly anytime, even without a coach, thanks
29. april 2025
Besvarelse fra PureGym UK - Northampton Central
Hi Mariana - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We hope you have been able to check out some of the other features available on the app, there is lots to explore on there with many workout plans to follow. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Great qtty and good quality of …
Great qtty and good quality of equipments... very nice rooms... but need to provide alcohol sprayers to clean the seats in between the users.
8. august 2025
Besvarelse fra PureGym UK - Northampton Central
Hi Paula, it's great to hear you're enjoying PureGym, and thank you for the 4* review!
Thanks, PureGym
lot more space beeter eqipment at least…
lot more space beeter eqipment at least 4 of each eqipent so never have to wait
30. juni 2025
Besvarelse fra PureGym UK - Northampton Central
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Besvarelse fra PureGym UK - Northampton Central
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Besvarelse fra PureGym UK - Northampton Central
Hi Sean - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Poor Admin Procedure
Getting into your gym was a real pain using the QR codes as shown on the door entrance. Trying g to get hold of a member of Staff by the buzzer was a joke. 1/2 hr today and 20 mins yesterday
29. april 2025
Besvarelse fra PureGym UK - Northampton Central
Hi John - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
You can get a PIN reminder here: https://auth.puregym.com/account/forgottenpassword
If you experience further issues, please get in touch with us directly with the Gym Manager/Member Services to provide more information (such as date and time or names etc.) we can look into assisting you with this. Thanks, PureGym.
Awful and so dirty
The toilets, showers and changing room are disgusting despite staff running in and signing the cleaning rota without even checking. People are sat on all the equipment on their phone so couldn't use anything in the hour I was there. Would not recommend. Total waste of time
17. marts 2025
Besvarelse fra PureGym UK - Northampton Central
Hi Leon. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further.
With regards to your point raised we would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. Thanks, PureGym
I like it more before how was arranged…
I like it more before how was arranged the equipment . And we need hip thrust machine as well instead of 5 leg ones
18. januar 2025
Besvarelse fra PureGym UK - Northampton Central
Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Regarding the point which you have raised about the hip thrust machine, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
good gym
good gym, a few bits of equipment out of order, mostly clean but women’s changing rooms could be cleaner
30. december 2024
Besvarelse fra PureGym UK - Northampton Central
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. Sometimes we do need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
Great value
Great price. Good equipment. Friendly staff.
My only real complaint is that the gym is a bit dirty (dust, hair, etc. on the floor), and there aren't enough stations providing towels to wipe down the machines after use. If you're really into cleanliness and hygeine, perhaps try another. Otherwise, I'd recommend it!
30. december 2024
Besvarelse fra PureGym UK - Northampton Central
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
We also love being able to help and chat to our members when given the opportunity to do so!
We would like to apologise for any inconvenience caused with regards to your point raised. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Good value for money
Hello,
The weight supported pull-up machine has been broken for a couple of weeks. When do you plan to fix it? Location - Northampton Central.
I couldn't find your email so asking a question here, apologies
13. december 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Northampton Central
Hi Gav - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site (or via email at Info.Northampton@puregym.com) as soon as you can. Thanks, PureGym.
Besvarelse fra PureGym UK - Northampton Central
Hi Dan. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Complaint - Northampton Gym - Poor customer service - Tech issues - No staff
I am writing to make a complaint as it is been a vicious circle if trying to resolve the issue.
My young brother has been a gym member for almost 2 years.
I have been paying his membership via DD.
2 months ago he suddenly lost access to his online account.
He tried to recover it but unsuccessfully. First, we thought it was a glitch.
We tried contacting via FB chat, they sent him to gym, went to gym multiple times couldn't get someone to help even during supposedly manned hours! No one was available on multiple occassions.
Finally, he got to speak to someone only to be told he is no longer on the system and there is nothing they can do.
In the email response membership team suggested to speak to them through the account (when I told them there is no access to the account anymore and he was removed from the system (facepalm).
4. november 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Northampton Central
Hi Lyra. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused during this time.
Due to GDPR we can only discuss the membership with the named account holder. Member Services can be contacted via email or through socials.
However if a suspension has been added in club this would need to be removed by the management team direct or if payment details need to be verified this would also need to be in person with the Gym Manager present.
You can book an appointment with them direct via the club email or any further questions please ask your brother to contact Member Services alongside the email address, date of birth and postcode. Thanks, PureGym
Besvarelse fra PureGym UK - Northampton Central
Hi Andrew. Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Enjoy your time with us! Thanks, PureGym
5 Stars!!
The staff at the gym are great, value and classes are fab. Amy in the customer care team was fabulous with helping
Me too.
5. november 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Northampton Central
Hi Chloe – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.