Really happy with the improve facilities. My Gym buddy will now like to become a full-time member very happy with the new gym layout and that is 24 hours now.
Lokation
Skift lokation53 - 79 Highgate Road, NW5 1TL London, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The new Kentish Town site provides for an excellent gym with the same fabulous trainers. The classes are inspiring, invigotating & very well taught. The gym itself benefits from a vast array of new eq... Se mere
Virksomheden har svaret
Compared to the previous Kentish Town gym, this is overstuffed, cramped and cant help but feel like a downgrade. Stations jammed together to feel claustrophobic, they had 5 or more cross-trainers prev... Se mere
Virksomheden har svaret
I've an outstanding personal trainer, Ray, which is why I've been a member of PureGym Kentish Town since it opened in 2016. Ray's got my fitness level to the highest ever, taught me to maintain a hea... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - London Kentish Town
Skrevet af virksomheden
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
53 - 79 Highgate Road, NW5 1TL, London, Storbritannien
4,1
God
64 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Pure Excellence
Really happy with the improve facilities. My Gym buddy will now like to become a full-time member very happy with the new gym layout and that is 24 hours now.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Kentish Town
Hi Laura- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Huge downgrade from previous gym.
Compared to the previous Kentish Town gym, this is overstuffed, cramped and cant help but feel like a downgrade. Stations jammed together to feel claustrophobic, they had 5 or more cross-trainers previously, now there's only 2 in a tiny corner, the classes are in a smaller space so limited equipment can be incorporated into classes. I dont think this is adequate for the number of people who use it.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Kentish Town
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym, or additional equipment suggestions, please approach the Gym Manager who will be more than happy to discuss this even further! We love improving our gyms where we can to ensure our members continuously receive the best services! Thanks, PureGym.
The new gym is decent it has more…
The new gym is decent it has more equipment than the old one. But quite a few people in there including myself said that there is a lack of mirrors in the rooms, I HATE when gyms dont have mirrors it makes working out so difficult and feels claustrophobic in there. Please could some mirrors be added to the rooms. This would make ALL the difference
8. december 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Kentish Town
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are always looking to improve our facilities to provide the best services for our members; we appreciate the point raised and we’ll look into this! We are really happy to hear you enjoy using the gym overall and we hope to see you back in the gym soon! Thanks, PureGym
Bright, shiny, and new
The new Kentish Town site provides for an excellent gym with the same fabulous trainers. The classes are inspiring, invigotating & very well taught. The gym itself benefits from a vast array of new equipment, natural light, modern showers, plus the running up & down the stairs between floors adds on opportunity for that extra bit of cardio! Thanks to all involved, yours Catherine C.B.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Kentish Town
Hi Catherine- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes and equipment, so that members have a variety of ways to workout! Our app also has lots of features so that members can get the most out of their membership. We are really happy to hear you enjoy using the gym overall and we hope to see you back in the gym very soon! Thanks, PureGym
Excellent service!
5. november 2025
Besvarelse fra PureGym UK - London Kentish Town
Hi Daniel - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
For someone who is neurodivergent it…
For someone who is neurodivergent it was very easy to sign up and grateful for the discount thank you 🥳
9. oktober 2025
Besvarelse fra PureGym UK - London Kentish Town
Hi Maxine - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and found the membership options clear, that's exactly what we aim for! It’s great to see your positive comment! Thanks, PureGym
Feels Unsafe
While some of the classes here are good and instructors nice, I found this gym to be unsafe.
I was harassed here and used the emergency phone, only to be told by an off duty staff member (I believe the gym manager) that no one contacted by this method would help. No staff member helped as they were teaching a class, even though the person who had harassed me was still on property.
I cancelled my membership. Legally gyms must ensure the safety of members and I cannot see how this gym is operating within current H&S legislation.
I have been to gyms all over the world and have never had an experience like this.
4. september 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Kentish Town
Hi Lyle - Thank you for taking the time to leave this review, and we are sorry to hear this has been your experience. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct into this matter. Please be assured a full investigation will take place, and the team on hand will reply back as soon as possible. Thanks, PureGym
Great
Super easy to use membership, gym is well equipped and has nice changing rooms. Even has a womens only area! Good prices for students
29. april 2025
Besvarelse fra PureGym UK - London Kentish Town
Hi Alicia - Thank you for taking the time to leave this review, we are really pleased to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the aspect of a women's workout space! Thanks, PureGym
Besvarelse fra PureGym UK - London Kentish Town
Hi Lisa - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym
Needs more leg workouts. No thigh workouts.
Needs more leg workouts. Not open 24 hours. Sundays it opens at 8am.
13. februar 2025
Good experience
3. januar 2025
Besvarelse fra PureGym UK - London Kentish Town
Hi there. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Kentish Town, Puregym Some of the hygiene points have been…
Some of the hygiene points have been removed, these should be reinstated because of the amount of virus around presently.
28. december 2024
Besvarelse fra PureGym UK - London Kentish Town
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
PureGym prides itself on being able to offer state-of-the-art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to reduce self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste.
We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment:
www.puregym.com/landing/trainsafe
In the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym
Power plate still not working after months
Almost Everything is good about Pure gym, really enjoyed it since I'm a member
But one thing I ve to complain about is that the Power Plate has been not in use for months!! And this is not good as I did say this to member of staff and asked when it will be repaired but so far no news and it still unusable . Really a shame. I think it must be broken since August....
14. december 2024
Besvarelse fra PureGym UK - London Kentish Town
Hi Simona - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
It took 5 minutes and 0 interactions…
It took 5 minutes and 0 interactions with people to join.
Lovely!
1. december 2024
Besvarelse fra PureGym UK - London Kentish Town
Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Thank you
Hayley and Kay (hope I remembered your names correctly and spelt them properly) were very friendly and helpful.
Excellent equipment.
I will recommend this is a good reasonably priced gym
11. juli 2024
Besvarelse fra PureGym UK - London Kentish Town
Hi there - It's great to hear you're enjoying PureGym, and thank you for the 5* feedback regarding the Kentish Town Gym Team!
Thanks, PureGym
well organised and spatious gym area
well organised and spatious gym area. The staff are very helpful
22. april 2024
Besvarelse fra PureGym UK - London Kentish Town
Hi Patricia - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
Friendly people, easy process
I emailed yesterday to arrange a visit. Other members v helpful when I arrived and fetched manager. Good chat and look around. The gym is much lighter and more spacious than I had thought. Quick and easy to join on line and app seems easy to use.
12. april 2024
Besvarelse fra PureGym UK - London Kentish Town
Hi there, it's amazing to hear you had a great experience contacting us, and thank you for the 5* review!
We hope you enjoy your future visits to the gym!
Thanks, PureGym
Easy signing up
Kay was super helpful! He showed me around the gym spontaneously and then helped me sign up. I’m excited to start
25. januar 2024
Besvarelse fra PureGym UK - London Kentish Town
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear your joining and we look forward to welcoming you!😄
Thanks, PureGym
Class full
I joined to try out a class - but you have to join to find out whether the class is full. So I have paid £10 to be on a waiting list....
18. januar 2024
Besvarelse fra PureGym UK - London Kentish Town
Hi, thanks for leaving us this review. We are sorry to see this is 2 stars.
We are sorry to hear this. We do hope this has now been resolved. If you require any further help going forward, please contact Member Services via email or social media. They will be happy to assist and advise you further.
Thanks, PureGym
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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